Deleting DNIS information for a toll‑free number
For Lumen® Toll Free Service, after you input DNIS information for your toll-free numbers in Lumen Connect, you can update or delete the information at any time. Your changes are effective immediately—or at a time you designate.
To delete DNIS information for a toll-free number:
- In the Services widget on the homepage, select Toll Free from the Find by Product or Service Tool list.
Lumen Connect shows all Toll Free services on the enterprise ID.
- Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.
Lumen Connect shows details for the toll-free service you selected.
- From the Call Plan More Actions list, select Edit Call Plan.
- From the Call Plan More Actions list, select Terminating Addresses.
- Find the trunk group, then click Edit.
- Clear the DNIS field, then click Save.
- Click Back to Call Plan, scroll to the bottom of the next window.
- Click Save Changes (you may need to scroll down in the window).
- Select the date and time you want your changes to take effect, then click Submit.
Important: After you schedule the changes, you cannot edit the plan until the pending changes are activated. You can check the status of the request by selecting Job List from the More Actions list.
