Removing direct-trunk overflow from a routing plan
For Lumen® Toll Free Service, use the direct-trunk overflow (DTO) feature on a toll-free routing plan in Lumen Connect to help ensure callers terminate with a DID/ANI ring-to number and have the opportunity to speak with someone.
To remove DTO overflow from a routing plan:
- In the Services widget on the homepage, select Toll Free from the Find by Product or Service Tool list.
Lumen Connect shows all Toll Free services on the enterprise ID.
- Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.
Lumen Connect shows details for the toll-free service you selected.
- From the Call Plan More Actions list, select Edit Call Plan.
- Click the Global Default dark gray bar.
- In the window that appears, select the None radio button, then scroll down and click Update.
- Click Save Changes (you may need to scroll down in the window).
- Select the date and time you want your changes to take effect, then click Submit.
Important: After you schedule the changes, you cannot edit the plan until the pending changes are activated. You can check the status of the request by selecting Job List from the More Actions list.
