Turning Do Not Disturb on and off
You can turn on the Do Not Disturb (DND) feature in Receptionist Console when you’re not available to take calls. When DND is turned on, all incoming calls are automatically sent to your voicemail.
Turn DND on
When DND is on, callers are sent directly to voicemail and have the option to leave you a message. If your profile is set up with an escape-to-operator option, callers can press 0 and they will be redirected to another person. When DND is on, your phone will not ring
To turn DND on:
- Click Settings (in the upper-right corner).
- Click the Services tab.
Receptionist Console shows your active and inactive services.
- In the Inactive section, click Do Not Disturb.
- In the Service Settings section, select the Active checkbox.
- If you want a reminder that do not disturb is on, select the Ring Splash checkbox.
- Click Save.
Turn DND off
When DND is off, your phone will ring as normal.
To turn DND off:
- Click Settings (in the upper-right corner).
- Click the Services tab.
Receptionist Console shows your active and inactive services.
- In the Active section, click Do Not Disturb.
- In the Service Settings section, clear the Active checkbox.
- Clear the Ring Splash checkbox.
- Click Save.
