Enterprise and Wholesale Repair and Technical Support

National Services (24/7):

877‑453‑8353 or 303‑260‑4905, option 1

For an open ticket:  option 1, then 1

Local ILEC Services:

AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY


Electrical/Optical/DWDM:
888‑678‑8080 option 1, then 2


Local Ethernet/ATM/Frame Relay:

800‑229‑6751 option 1, then 1, then 2

Local ILEC Services:

All other states


877‑453‑8353, option 1

Edge Services

800‑536‑3273

Control Centre

Your digital hub to view and pay invoices, manage orders and repairs, customise services and more.

Check status of an existing repair or order without signing in. For all else, sign in above.

Enterprise and Wholesale

For activations, invoicing or repair enquiries in North America call:

877‑453‑8353

North America Enterprise and Wholesale Repair


CenturyLink Residential and Small Business Repair (Including Fibre)



Quantum Fiber

Residential and small business repair:


Edge Services


SD‑WAN, SASE and Managed Enterprise with Cisco Meraki

877‑453‑8353 option 1, then 2, then 4, then 2


Field Tech Services (billable remote hands)

877-453-8353 option 1, then 2, then 3


Network Maintenance

(change management coordinator)


CenturyLink Technology Solutions/Savvis
(formally Managed Hosting Business)

 888‑638‑6771


Unified Communications and Collaboration

National: 

888‑447‑1119

Local:

303-389-4018


Voice Equipment (CPE)

Voice equipment including Avaya, Nortel and Shore

Tel:

800‑421‑2271


Managed Security

877‑453‑8353 option 1, then 2, then 5, then 1

or 866‑254‑5210


Content Delivery Network (CDN)


Managed Services (formerly MES and TMNS)

844-581-2349



Rural Call Completion

Asia Pacific (APAC) Enterprise and Wholesale Repair

Enterprise and Wholesale Repair

Australia
1 800 084 284
+61 2 9053 9615 
+61 2 9070 6497


Cambodia

1 800 881 001
To connect, enter code 8889924685.


China
400 120 4545
Accessible from both fixed and mobile networks within China.


Hong Kong
800 962 486
+852 3018 6662


India
1 800 266 6320


Indonesia
001 803 0610 980 (PT Indosat)
007 803 0206 263 (PT Telkom)


Japan 

0120 914 291
+81 3 4577 4646


Korea
007 981 4203 0980


Malaysia
1 800 817 472

New Zealand

0800 451 236


Pakistan
00 800 01001


Phillippines
1800 1110 1861 (PLDT)
1800 8918 0101 (Globe)


Singapore
800 101 3231
+65 3157 7419


Sri Lanka

001 803 0610 980
007 803 0160 759
112 430 430 (Outside Colombo)

Taiwan
0809 090 817


Thailand
001 800 156 203 0756
Requires access to international calls.


Vietnam
1201 0288 (VTI and VNPT)
1216 50004 (Mobifone)

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