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GEORGIA TECHNOLOGY AUTHORITY ‑ LUMEN SOLUTIONS

Delivering the Georgia public sector performance‑driven network solutions to support citizens and stakeholders

GEORGIA TECHNOLOGY AUTHORITY ‑ LUMEN SOLUTIONS

Delivering the Georgia public sector performance‑driven network solutions to support citizens and stakeholders

Contract # 98000-GTADirect-CONTRACT-4666-CEN

Delivering Value‑Driven Performance, Price and Reliability ‑‑ building a foundation for next‑gen experiences

Effective communication solutions that offer uncommon value are mission critical. That's why Lumen Government and Educational Solutions – Voice, Data, Internet and Managed – are all designed to help you achieve the increased productivity and efficiency you need to exceed your communities' expectations.

 

Lumen is a global leader in network services and hosted IT solutions for government entities, businesses and consumers in local, national and international markets. Our Georgia State, Local and Educational (SLED) team of sales, support, technical and program management professionals provide high quality network solutions and outstanding customer service.

 

For more information about our Products and services, ordering assistance, or general account questions, please click on Contact Us to engage a member of your account team.

 

About GTA
GTA is a state agency that manages the delivery of IT infrastructure services to Georgia's executive branch agencies, as well as managed network services to 1,200 state and local government entities. GTA also offers public entities access to standardized contracts with a pool of industry‑leading IT providers.

 

About GTA Direct
The GTA Direct program provides a quick path to managed IT services from pre‑qualified providers and makes those services available to Georgia agencies, local governments, colleges and universities, and boards of education statewide

For additional product information, obtaining a quote, or to initiate an order, contact a Lumen representative

Delivering Value‑Driven Performance, Price and Reliability ‑‑ building a foundation for next‑gen experiences

Effective communication solutions that offer uncommon value are mission critical. That's why Lumen Government and Educational Solutions – Voice, Data, Internet and Managed – are all designed to help you achieve the increased productivity and efficiency you need to exceed your communities' expectations.

 

Lumen is a global leader in network services and hosted IT solutions for government entities, businesses and consumers in local, national and international markets. Our Georgia State, Local and Educational (SLED) team of sales, support, technical and program management professionals provide high quality network solutions and outstanding customer service.

 

For more information about our Products and services, ordering assistance, or general account questions, please click on Contact Us to engage a member of your account team.

 

About GTA
GTA is a state agency that manages the delivery of IT infrastructure services to Georgia's executive branch agencies, as well as managed network services to 1,200 state and local government entities. GTA also offers public entities access to standardized contracts with a pool of industry‑leading IT providers.

 

About GTA Direct
The GTA Direct program provides a quick path to managed IT services from pre‑qualified providers and makes those services available to Georgia agencies, local governments, colleges and universities, and boards of education statewide

For additional product information, obtaining a quote, or to initiate an order, contact a Lumen representative

Service Category 1 – Data Circuits for Wide Area Networking

Access

Service Category

Pricing Catalog

SERVICE CATEGORY 1 - Data Circuits for Wide Area Networking

 
Access 1.0 


Most network products in this portfolio require an Access Line. CenturyLink is able to provide pricing for all locations that are considered On-Net. That pricing has been provided in the price file on the Access tab in each catalog. Off-Net pricing/quoting is performed on an Individual Case Basis (ICB) and will be quoted on a site by site basis. Contact your CenturyLink Account Manager and they will be able to determine if a site can be reached using any of our third-party local access partners or analyzed for a new fiber build. Where applicable, the "Not-To-Exceed" pricing will be used where facilities are available and special construction is not required.

The following products require an Access Line:

  • MPLS IPVPN
  • Optical Wavelength Service (OWS)
  • Data Bundles
  • Dedicated Internet Access

SD‑WAN with Versa, Cisco Meraki, and Cisco Viptela

Service Category

Pricing Catalog

SERVICE CATEGORY 1 ‑ Data Circuits for Wide Area Networking


SD‑WAN with Versa Networks 1.4 
SD‑WAN with Viptela 1.5 
SD‑WAN with Meraki 1.6 


CenturyLink SD‑WAN with hybrid connectivity is a complete WAN solution to support secure, scalable networks across a full range of connectivity types. We offer co‑managed and managed service options. CenturyLink offers a variety of technologies, including Versa, Cisco Meraki, and Cisco Viptela to address different business requirements and vendor preferences. We leverage our global WAN infrastructure to deliver complete hybrid WAN solutions with SD‑WAN.


CenturyLink also offers a powerful self‑service portal capability, giving you a single pane of glass for dynamic configuration and change management in a fully managed or comanaged environment. Optimize network performance site by site CenturyLink supports private and public connectivity options, including CenturyLink‑provided MPLS/ IP VPN, internet and broadband aggregation, or customer‑provided MPLS, broadband, wireless, or internet so you can get optimal performance, inherent security, and built‑in automation to meet your site requirements worldwide.

Technical Features/Capabilities

  • Broad range of connectivity options including MPLS/IP VPN, broadband aggregation and management, dedicated internet, 4G/LTE and/or bring‑your‑own transport
  • Flexible WAN design options to fit individual site needs including high‑availability configurations
  • Service wrapper that includes design, deployment, service configuration, site activation, change management, appliance/circuit monitoring and event management, appliance upgrades and 24/7 support for the entire WAN solution
  • SD‑WAN‑hosted infrastructure, software licenses and multiple rental CPE options supporting up to 10 Gbpss
  • 24/7 customer self‑service portal access for agile co‑management
  • Authentication, key exchange and encryption
  • Application identification with automatic identification of over 3,100 pre‑defined and customer defined applications for policy‑based application control
  • Historical analytics, reporting and near real‑time tools
  • Integrated firewall with optional next generation firewall functionality including URL filtering, IP filtering and IDS/IPS


Service Category 2 – Dedicated Internet Access

Access

Service Category

Pricing Catalog

SERVICE CATEGORY 2 ‑ Dedicated Internet


Access 2.0 


Most network products in this portfolio require an Access Line. CenturyLink is able to provide pricing for all locations that are considered On‑Net. That pricing has been provided in the price file on the Access tab in each catalog. Off‑Net pricing/quoting is performed on an Individual Case Basis (ICB) and will be quoted on a site by site basis. Contact your CenturyLink Account Manager and they will be able to determine if a site can be reached using any of our third‑party local access partners or analyzed for a new fiber build. Where applicable, the "Not-To-Exceed" pricing will be used where facilities are available and special construction is not required.

The following products require an Access Line:

  • MPLS IPVPN
  • Optical Wavelength Service (OWS)
  • Data Bundles
  • Dedicated Internet Access

DDoS

Service Category

Pricing Catalog

SERVICE CATEGORY 2 ‑ Dedicated Internet


DDoS 2.3 


Enterprises need to deploy a multi‑layered security approach backed by extensive threat analytics to defend against a variety of attack types. Only network‑based DDoS mitigation solutions can provide realistic protection to enterprise resources, and our web application firewall solutions deliver a range of defenses to surround applications with powerful security.

Capabilities

  • 4.5 Tbps of attack ingestion capacity
  • Re‑route and scrub all internet connections, not just CenturyLink on‑ net capacity
  • Generic route encapsulation (GRE) protocol, direct (VPN), CenturyLink Internet Direct, and proxy clean path returns
  • Advanced behavioral analytics technology and threat intelligence
  • Flow‑based application monitoring and mitigation
  • Host level re‑routing and IP filtering
  • Real‑time attack and peacetime reporting
  • Emergency and customer‑initiated mitigation using BGP route control
  • Support of customer premises equipment to cloud signaling


Service Category 3 – Broadband Connections

Enterprise Broadband Access Service (EBAS)


Service Category

Pricing Catalog

SERVICE CATEGORY 2 ‑ Dedicated Internet


Enterprise Broadband Access Service 3.1 


Enterprise Broadband Access Services (EBAS) was established to provide an operational broadband access service to meet the demand from medium to large, multisite customers for economical access. The service provides the design, procurement, installation, and network management of an end to end solution. Some of the main drivers for the use of cable broadband access are the replacement of old technology and for use as back up access and/or diversity. However, the two most important reasons are the desire for economical access and as a transition path to a hybrid network solution. EBAS is intended to enable additional features and capabilities to customers purchasing CenturyLink Hybrid Networking, SD‑WAN, MPLS or other network services. 

EBAS is the management of CenturyLink procured off‑net broadband access. The service includes:

  • Procurement, installation, activation, and repair of 3rd party provided broadband
  • Proactive monitoring of the broadband circuit via static IP ping for up/down status
  • Proactive trouble ticketing and notification
  • Coordination of trouble resolution with  the broadband providers 


The service components include a 3rd party offnet broadband access circuit and a service management component. EBAS is not naked broadband, stand‑alone broadband, or broadband aggregation.

Service Category 4 – Managed Wi‑Fi

Managed Enterprise with Cisco Meraki (MECM)


Service Category

Pricing Catalog

SERVICE CATEGORY 4 ‑ Managed Wi‑Fi


MECM (Full Stack) 4.1 


CenturyLink Managed Enterprise with Cisco Meraki is a secure, simple Wi‑Fi and networking solution with enhanced reporting—simply managed for your business. 

CenturyLink Managed Enterprise with Cisco Meraki is a great fit for businesses that:

  • Need a simple, secure Wi‑Fi solution that can be centrally controlled and managedrocurement, installation, activation, and repair of 3rd party provided broadband
  • Need a fast and standardized Wi‑Fi deployment and automated setup for business locations
  • Would like to implement Wi‑Fi networks with few IT resources and without breaking the IT budget
  • Need visibility and control over the Wi‑Fi network
  • Need a Wi‑Fi experience for customers that also promotes products and services
  • Could benefit from secure and efficient WAN network options and services


Cisco Meraki delivers:

  • A secure Wi‑Fi and networking platform that you don’t have to maintain or manage
  • A managed model where you can pay monthly for what you need now and simple growth plans as your business grows. Device + Management and Management Only
  • Exceptional employee and customer wireless experience
  • The ability to promote your brand to your customers
  • Unsurpassed visibility and control over your network using a simple, comprehensive web‑based management tool
  • Secure WAN networking options that help improve network efficiency and security


Wireless:

  • Fully installed WLAN and Wi‑Fi solutionsecure Wi‑Fi and networking platform that you don’t have to maintain or manage
  • Unsurpassed visibility with simple web‑based dashboard and analytics
  • Splash pages to push content to customers


Wireless:

  • Fully installed WLAN and Wi‑Fi solution
  • Unsurpassed visibility with simple web‑based dashboard and analytics
  • Splash pages to push content to customers


Security:

  • Firewall
  • SD‑WAN networking for more efficient WAN networking


Network Switching:

  • MS Series of network switches


Security Cameras & Video Surveillance:

  • Indoor
  • Outdoor


Systems Manager EMM:

  • Centrally configures, monitors and manages mobile devices

Service Category 6 – Unified Communications

Hosted VoIP

Service Category

Pricing Catalog

SERVICE CATEGORY 6 ‑ Unified Communications


HVDS (Broadsoft) 6.3 


Hosted VoIP offers advanced calling features over our privately owned fiber network using the BroadSoft BroadWorks platform. That means your calls can be routed fast, you can set multiple devices to ring at the same time or in a particular order, and you can get voicemail by phone, email, or online. The service is designed to help you be more accessible to more people in more places, and enables your business to benefit from increased collaboration and stronger communication among employees with fast customer response times. CenturyLink Hosted VoIP scales easily and includes all upgrades and improvements, at no additional cost. Our Hosted VoIP service allows you to:

  • Share one dial plan for entire company, even if geographically distributed or no primary office.
  • Combine receptionist’s IP phone with the Receptionist PC Console to easily monitor users within their business group and perform click‑to‑ transfer and click‑to‑dial right from their computer.
  • Be reached virtually anywhere by setting phone to ring multiple devices either at once or in an order.
  • Retrieve voicemail messages through phone, email, or the user portal (unified messaging). You can also add on voice mail transcription to convert your voice message to text.
  • Adjust administrative settings, end user preferences, phone features, etc. from our online portals.
  • Record conversations between employees and customers to support business processes.
  • Use our convenient toolbar to access mobility features, such as click‑ to‑dial functionality and call management, so your employees can connect (using a computer).  


Features of our Hosted VoIP include:

  • Mobility – Enjoy the freedom to access your services from virtually any device, anywhere with Business Communicator
  • Unified Messaging – Receive voice messages to your inbox enabling instant access whether in the office or on the road.
  • Simultaneous/Sequential Ring – Route calls to multiple phones, at once or in a particular order.
  • User Toolbar – Access and manage phone features from your computer.


CenturyLink Hosted VoIP also offers a range of seat types, with cordless options available:

Basic: A cost‑effective seat designed for use in a lobby, break room, cafeteria, or shop area that is not assigned to a specific user.

Standard: A more robust set of features than the Basic seat, designed for general business, support and clerical personnel that don’t require advanced features.

Premium: Designed for the majority of professional employees, includes advanced IP phone features and a premium phone.

Conference: Get the features of a Standard seat, but with a phone designed for collaboration.

Admin: Get the features of a Premium seat, but with one receptionist sidecar (for monitoring additional lines in the office).

Receptionist: high volumes of concurrent incoming calls, includes features Microsoft® Outlook and Internet Explorer integration

Virtual: Designed to fit the needs of the majority of a company’s professional employees without requiring an IP phone.

Voicemail: Use this seat to store voicemail and as a stand‑alone voicemail box for after‑hours calls that aren’t directed to a specific person’s voicemail.

Analog: Use this seat to connect old equipment that isn’t IP‑enabled, such as cordless phones, point of sale (PoS) devices, and low volume fax machines.

Contact Center Basic: Premium seat, plus basic call queuing in the cloud (up to 25 calls) to allow a group of users with this seat type to receive high volumes of incoming calls.

Contact Center Standard: Premium seat, plus call queuing (up to 50 calls) in the cloud and allow users with this seat type to log in and out of queues and view queue statistics.

  • Contact Center Supervisor: Premium seat, plus administer Contact Center Standard users, log in and out of queues, view queue statistics, get real‑time reporting, access historical reporting, and monitor calls.

Cisco Webex Meetings

Service Category

Pricing Catalog

SERVICE CATEGORY 6 ‑ Unified Communications


Cisco Webex Meetings 6.5 


Communication needs to be agile. Mobile. Collaborative. All thanks to mobile devices and evolving innovations in infrastructure and applications. Cisco Webex delivered by CenturyLink makes instant communications and live meetings possible through a deeply integrated set of tools for an outstanding collaboration experience.

Cisco Webex delivered by CenturyLink is an app‑centric, cloud‑based service that provides a complete collaboration suite for teams to create, meet, message, call, white board, and share, regardless of whether they’re together or apart; in one continuous workstream before, during, and after meetings. This product set includes Meeting Center, Training Center, Event Center and Support Center. All of these services can even be bundled under the Cisco Webex Enterprise Edition Offer.

For additional product information, obtaining a quote, or to initiate an order, contact a Lumen representative

Documents

Change Orders:
All activity or services not included in a SOW are considered out of scope and will require a SOW Change Order to be signed between the parties. Please contact your account manager for assistance.

Payment Information:
All payments should be remitted to the address indicated on the supplied invoice. Additionally, billing and payment options can be managed on the Control Center portal (https://www.lumen.com/login). Portal access can be set up during service implementation through your account manager and client support manager.

*Attachment is mislabeled as Amendment 6. It should have been Amendment 7.