Each transition requires detailed planning and execution. CenturyLink has a dedicated Transition Team to assist you in project planning and scheduling to ensure continuity of service. If you are considering transitioning your service, contact your CenturyLink Account Manager or contact the CenturyLink CSO at 1 866‑GSA‑NETWORX (1 866‑472‑6389).

To order products and services, you may:

• Contact the CenturyLink Customer Support Office at 1 866‑GSA‑NETWORX (1 866‑472‑6389)
• E‑mail the Customer Support Office at: qwest.networx@centurylink.com

A complete list of services, and service descriptions, can be found by visiting the services overview, or by contacting the CenturyLink CSO: call: 1 866‑GSA‑NETWORX (1 866‑472‑6389), e‑mail: qwest.networx@centurylink.com.

CenturyLink Account Managers can help you order and configure your requests. You may also contact the CenturyLink Customer Support Office:

• 1 866‑GSA‑NETWORX (1 866‑472‑6389)
• qwest.networx@centurylink.com

The Control Center Networx Portal gives GSA and Networx Agencies secure access to all aspects of their service ordering and account management.

Networx users have the means to initiate multiple service ordering capabilities through our Control Center Networx Portal. Specifically, the portal allows users to perform the following functions:

• Produce reliable price quotes
• Place new orders and change orders
• Correct orders
• Cancel orders
• Expedite order processing
• Initiate Telecommunications Service Priority (TSP) orders
• Place bulk orders and multiple orders simultaneously
• Place disconnect orders
• Track order status
• View bills
• Issue billing disputes
• Pay bills
• Monitor network health
• Report trouble and complaints
• Verify inventory
• Obtain reports
• Create ad hoc reports

You can register for training by contacting the CenturyLink CSO at 1 866‑GSA‑NETWORX (1 866‑472‑6389), fax: (303‑391‑1783), e‑mail: qwest.networx@centurylink.com.

There are two billing methods under the Networx contract:

• Centralized Billing: GSA will render your invoice on a monthly basis. Payment will be made to GSA.
• Direct Billing: the Agency receives an invoice directly from CenturyLink and submits payment to CenturyLink.

Billing discrepancies are handled by the CenturyLink CSO. Representatives can be reached by phone: 1 866‑GSA‑NETWORX (1 866‑472‑6389), fax: (303‑391‑1783), e‑mail: qwest.networx@centurylink.com. Billing disputes can also be initiated via the Control Center Networx Portal

• Be prepared to provide the billing date, order number, and the specific details of the dispute. You will be assigned a tracking number for each dispute.

The CenturyLink Customer Support Office is your first point of contact. For escalations, use the Escalations Contact List.

CenturyLink offers training through a number of methods such as Web‑based and classroom training. Classroom training is provided for three audiences: Government Executives, Designated Agency Representatives, and Network Management. 

Open a Trouble Ticket by calling the CenturyLink Customer Support Office (CSO) at 1 866‑472‑6389 and select option 2, Repair.  

You can report complaints or problems to any CenturyLink contact and we will work to resolve it. If you would like to submit a formal complaint, call the CenturyLink Customer Support Office (CSO) at 1 866‑472‑6389.

A SED is a unit of, or a separately priced component within or directly associated with, Contractor‑provided (e.g. CenturyLink) and contractor–owned equipment used to meet the interface requirements for an individual service. It can be thought of as any hardware and/or software that enables service delivery. Examples of Service Delivery Categories and their SEDs are provided below:

• Wireless SEDs
  • PDA
  • Cell phone
  • Pager
  • Laptop
  • PCMIA wireless data card

• Management and Applications SEDs
  • Secure managed e‑mail server (software)
  • Dedicated hosting server (software)
  • Content delivery (software)

• Security SEDs
  • Firewall (hardware)
  • ID token

• Telecommunications SEDs
  • Router
  • CSU/DSU
  • IP phone
  • Gateway
  • Video conferencing camera and display
  • Firewall server (software)
  • Sever
  • PBX

• Special Service SEDs
  • VSAT
  • LMRS

The GSA definition of SED is available in Section B of the Networx Universal RFP.

Reports can be accessed from the Control Center Networx Portal. A click on the Reports tab will provide numerous categories to choose from, along with easy navigation and report generation. In addition, all of the reports and billing files feature a Table of Contents, search capabilities and/or ad hoc functionality.   

If you have not been registered with CenturyLink as a DAR, contact your DAR Administrator who will authorize your access. If you are authorized, but are now experiencing trouble logging in, you may:

• Send an e‑mail to the CSO at  fedqcontrol@centurylink.com
• Or, call the CSO at 1 866‑472‑6389. Select option 3.

Contact the CSO at 1 866‑472‑6389.