Additional information about the CenturyLink Networx contract is available from several different sources:

1.     Click here for an overview of our Contract (Redacted).

2.     CenturyLink Customer Support Office ("CSO") can be reached by phone at: 1 866-GSA-NETWORX (1 866-472-6389), or by e-mail at: qwest.networx@centurylink.com

There are two billing methods under the Networx contract:

• Centralized Billing: GSA will render your invoice on a monthly basis. Payment will be made to GSA.
• Direct Billing: the Agency receives an invoice directly from CenturyLink and submits payment to CenturyLink.

Billing discrepancies are handled by the CenturyLink CSO. Representatives can be reached by phone: 1 866-GSA-NETWORX (1 866-472-6389), fax: (303-391-1783), e-mail: qwest.networx@centurylink.com. Billing disputes can also be initiated via the Control Center Networx Portal

• Be prepared to provide the billing date, order number, and the specific details of the dispute. You will be assigned a tracking number for each dispute.

The CenturyLink Customer Support Office is your first point of contact. For escalations, use the Escalations Contact List.

CenturyLink offers training through a number of methods such as Web-based and classroom training. Classroom training is provided for three audiences: Government Executives, Designated Agency Representatives, and Network Management. 

You can report complaints or problems to any CenturyLink contact and we will work to resolve it. If you would like to submit a formal complaint, call the CenturyLink Customer Support Office (CSO) at 1 866-472-6389.

A SED is a unit of, or a separately priced component within or directly associated with, Contractor-provided (e.g. CenturyLink) and contractor–owned equipment used to meet the interface requirements for an individual service. It can be thought of as any hardware and/or software that enables service delivery. Examples of Service Delivery Categories and their SEDs are provided below:

• Wireless SEDs
  • PDA
  • Cell phone
  • Pager
  • Laptop
  • PCMIA wireless data card

• Management and Applications SEDs
  • Secure managed e-mail server (software)
  • Dedicated hosting server (software)
  • Content delivery (software)

• Security SEDs
  • Firewall (hardware)
  • ID token

• Telecommunications SEDs
  • Router
  • CSU/DSU
  • IP phone
  • Gateway
  • Video conferencing camera and display
  • Firewall server (software)
  • Sever
  • PBX

• Special Service SEDs
  • VSAT
  • LMRS

The GSA definition of SED is available in Section B of the Networx Universal RFP.

Reports can be accessed from the Control Center Networx Portal[RS1] . A click on the Reports tab will provide numerous categories to choose from, along with easy navigation and report generation. In addition, all of the reports and billing files feature a Table of Contents, search capabilities and/or ad hoc functionality.   

If you have not been registered with CenturyLink as a DAR, contact your DAR Administrator who will authorize your access. If you are authorized, but are now experiencing trouble logging in, you may:

• Send an e-mail to the CSO at  fedqcontrol@centurylink.com
• Or, call the CSO at 1 866-472-6389. Select option 3.

Contact the CSO at 1 866-472-6389.