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Disconnecting a calling card

You can disconnect a calling card using Lumen Connect. Disconnecting a calling card releases your customer from your Lumen billing account and shuts the calling card number off in the switch. Using Lumen Connect, you can also add or change calling cards.

To disconnect a calling card:

  1. Using the left menu, click Orders, click Manage Orders, then click Disconnect.
  1. From the Service Type list, select Card.
  1. In the Calling Card Code field, type a calling card code and click the Lookup button.

    Lumen Connect creates the order form based on the existing information for the calling card.
  1. In the Customer Order ID field, type a unique identifier for the order. A unique order ID is required for each transaction.
  1. Click Submit Request.

    A message pops up with your order confirmation results. You can correct any errors in the order and resubmit it.
  1. Take a screenshot or make note of the order confirmation results information. (Clicking OK dismisses the order confirmation information). The results information is not available for later retrieval, but you can look up the 8XX, ANI, or Card on your account in Service Status.
  1. Click OK.