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LUMEN SOLUTIONS FOR MICROSOFT TEAMS

A single managed UC&C solution for your collaboration needs.

Communicate and collaborate without boundaries

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Benefits

Single provider

Single provider

A company you can trust with all your UC&C, network and technology needs

Operational efficiencies

Operational efficiencies

Maximise your ROI and avoid large capital investments, ongoing maintenance and high IT expenses for staffing and training.

Reliability

Reliability

Leverage our trusted industry experience supporting enterprise UC&C solutions along with our expansive global network, 24/7 operations and dedicated support teams.

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Features and Specifications

  • Use Lumen SIP services and/or bring your own SIP provider 
  • Keep the same phone numbers, no porting required 
  • Call routing controlled by the customer 
  • Leverage your existing voice investment by integrating it to your Microsoft Teams environment 

  • Unify Square PowerSuiteTM software amplifies the Lumen experience with advanced tools 
  • Unified set of dashboards to surface actionable insights 
  • Intelligent reporting 
  • User experience 
  • Administration and Automation 
  • Security Analytics and more

  • Enable calling integrations with the Microsoft cloud or your voice with other cloud calling platforms in addition to Microsoft 
  • Analytics through Unify Square PowerSuiteTM advanced reporting and analytics 
  • Direct Routing – a fully managed service for all elements of Teams configuration within a customer Microsoft 365 Tenant 
  • Integrate Teams with the call centre solution Anywhere365 
  • Integration into the full Lumen Platform

  • 24/7 support team 
  • Phone System tenant management 
  • A named project manager for service deployment 
  • A portal for break-fix ticket entry 
  • Platform monitoring 
  • Lifecycle account support
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