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Control Centre

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Enterprise and Wholesale

For activations, invoicing or repair enquiries in North America call: 877‑453‑8353

North America


Enterprise and Wholesale Repair

National services:

877-453-8353 or 303-260-4905 option 1

For an open ticket ‑ option 1, then 1

Local ILEC Services:

AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY


Electrical / Optical / DWDM:
888‑678‑8080 option 1, then 2


Local Ethernet / ATM / Frame Relay:

800‑229‑6751 option 1, then 1

Local ILEC Services:

All other states


Electrical / Optical / DWDM:

877‑453‑8353 option 1


Local Ethernet / ATM / Frame Relay:

877‑453‑8353 option 1

Edge Services:

Customer Care Specialists can be reached by phone 24/7/365 at 800-536-3273


Portal Support

877-453-8353 option 5

(6 a.m.-6 p.m. MT)


Activations

National Wholesale

Implementations Management Group (IMG) Test & Turn Up​

800-860-6403

 

Broadband Installation Group Test & Turn Up

866-323-2244


Billing

Legacy Level 3

877-453-8353 option 2, then 1


Black Lotus Hosting Services with DDoS Protection

877-453-8353 option 1, then 2, then 5, then 3


CenturyLink Technology Solutions
(CTS, legacy Savvis®)

  • Cloud Application Manager 
  • Cyxtera Colocation Services 
  • Managed Hosting Services

    888-638-6771


Savvis®

Network Transmission Services

888-638-6771


Unified Communications and Collaboration

888-447-1119 or

National: 888-447-1119

Local: 303-389-4018


Content Delivery Network (CDN)


Edge Services


Equipment (CPE)

Voice equipment including Avaya, Nortel and ShoreTel

800-421-2271

Data equipment

877-453-8353 or 303-260-4905 option 1


Field Tech Services (billable remote hands)

877-453-8353 option 1, then 2, then 3


CenturyLink Residential and Small Business Repair (Including Fibre)

All other states

800-786-6272


Local Number Portability
(Legacy Level 3)


Local Services
(Legacy Qwest LEC area)

800‑954‑1211 (Business: Plain Old Telephone Service (POTS) and Analogue Services)

800‑244‑1111 (Residential: Plain Old Telephone Service (POTS) and Analogue Services)

Repair/Service Assurance – 877‑453‑8353 option 1


Local Wholesale for CLEC and Payphone


Lumen Workplace

800-540-5256 or 719-884-9034


Managed Services (Formerly MES and TMNS)

844-581-2349


Managed Security

877‑453‑8353 option 1, then 2, then 5, then 1 or 866‑254‑5210


National Wholesale Customer Care

866‑434‑2555 option 3

(Mon ‑ Fri, 8 a.m. to 6 p.m. ET)


Network Maintenance (change management coordinator)


SD-WAN / SASE / Managed Enterprise with Cisco Meraki (MECM)

877-453-8353 option 1,2,4,2


Physical Security (facility access)

866-788-9888


Quantum Fibre Residential and Small Business Repair



Rural Call Completion


System Designer Operations Centre
(legacy CenturyLink)

844-889-6648

For help with Hosted VoIP (stand-alone or with Managed Office), IQ SIP Trunk and Integrated Access (stand-alone, with Core Connect Enterprise or with Fibre+/Fibre+ Enterprise).


Freephone Services

Legacy CenturyLink

800-860-1020 (LGT01)
800-244-1111 (ULD02)

Legacy Level 3

866-965-4944 (after hours or company holidays)


VoIP MAC Desk / National Technical Assistance Centre
(legacy CenturyLink)


Vyvx

Asia Pacific (APAC)

Enterprise and Wholesale Repair

Australia
1 800 084 284
+61 2 9053 9615 
+61 3 9070 6497

 

Cambodia

1 800 881 001
To connect, enter code 8886624685.


China
400 120 4545
Accessible from both fixed and mobile networks within China.

 

Hong Kong
800 962 486
+852 3018 6662

 

India
1 800 266 6320

 

Indonesia
001 803 0610 980 (PT Indosat)
007 803 0206 263 (PT Telkom)

 

Japan 

0120 914 291
+81 3 4577 4646

 

Korea
007 981 4203 0980

Malaysia
1 800 817 472

New Zealand

0800 451 236


Pakistan
00 800 01001

 

Phillippines
1800 1110 1861 (PLDT)
1800 8918 0101 (Globe)

 

Singapore
800 101 3231
+65 3157 7419

 

Sri Lanka

001 803 0610 980
007 803 0160 759
112 430 430 (Outside Colombo)

Taiwan
0809 090 817 

 

Thailand
001 800 156 203 0756
Requires access to international calls.

 

Vietnam
1201 0288 (VTI and VNPT)
1216 50004 (Mobifone)


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