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Lumen help

Porting support

A woman in an office using a tablet.

Legacy Level 3 porting

Port out phone numbers from SPIDs 7058, 7150, 8318, and 8824.

View porting guidelines

Port Out Request tool

Legacy Level 3 porting

Port out phone numbers from SPIDs 7058, 7150, 8318, and 8824.

View porting guidelines

Legacy Global Crossing porting

Port out phone numbers from SPID 7343.

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LSR/CSR Online portal

Legacy Global Crossing porting

Port out phone numbers from SPID 7343.

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Legacy TW telecom porting

Port out phone numbers from SPIDs 7178, 7280, and 8994.

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Virtual Front Office

Legacy TW telecom porting

Port out phone numbers from SPIDs 7178, 7280, and 8994.

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Legacy CenturyLink (QCC) and CenturyTel porting

Port out phone numbers from SPIDs 7575 and 2896.

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LSR portal

Legacy CenturyLink (QCC) and CenturyTel porting

Port out phone numbers from SPIDs 7575 and 2896.

View porting guidelines

Porting holidays

Lumen is closed for the following holidays:

  • Labor Day: September 1, 2025
  • Thanksgiving Day: November 27, 2025
  • Day after Thanksgiving: November 28, 2025
  • Christmas Eve: December 24, 2025
  • Christmas Day: December 25, 2025
  • New Year's Day: Januaury 1, 2026
  • Martin Luther King Jr. Day: January 19, 2026
  • Lumen Wellness Day: March 13, 2026
  • Memorial Day: May 25, 2026
  • Independence Day: July 3, 2026
     

Questions? Call 866-697-5881, option 3, then 1 (6:00 am–6:00 pm MT)