National Services (24/7):
877‑453‑8353 or 303‑260‑4905, option 1
For an open ticket: option 1, then 1
Servicios locales de ILEC:
AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY
Electrical/Optical/DWDM:
888‑678‑8080 option 1, then 2
Local Ethernet/ATM/Frame Relay:
800‑229‑6751 option 1, then 1, then 2
Servicios locales de ILEC:
Edge Services
Your digital hub to view and pay invoices, manage orders and repairs, customize services and more.
Check status of an existing repair or order without signing in. For all else, sign in above.
For activations, billing or repair inquiries in North America call:
North America Enterprise and Wholesale Repair
Para obtener información de soporte, consulte el manual del cliente de Lumen
CenturyLink Residential & Small Business Repair (Including Fiber)
AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY
800‑244‑1111 (internet & TV repair)
800‑954‑1211 (phone repair)
Todos los demás estados
Quantum Fiber
Residential and small business repair:
800‑250‑6306 7 a.m.‑11 p.m. (CST)
Edge Services
SD‑WAN, SASE and Managed Enterprise with Cisco Meraki
877‑453‑8353 option 1, then 2, then 4, then 2
Servicios técnicos de campo (manos remotas facturables)
877‑453‑8353 option 1, then 2, then 3
Network Maintenance
(change management coordinator)
CenturyLink Technology Solutions/Savvis
(formally Managed Hosting Business)
Comunicaciones unificadas y colaboración
National:
Local:
Voice Equipment (CPE)
Managed Security
877‑453‑8353 option 1, then 2, then 5, then 1
or 866‑254‑5210
Content Delivery Network (CDN)
Servicios gerenciados (anteriormente, MES y TMNS)
Realización de llamadas rurales
Lumen realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion in rural areas. For assistance with rural call completions, please contact Lumen via email at rcc@lumen.com or call us at 1‑877‑453‑8353. At the voice prompt, please select the following options: 1 for service issue; 2 for National voice services; 3 for other voice services.
Asia Pacific (APAC) Enterprise and Wholesale Repair
Para obtener información de soporte, consulte el manual del cliente de Lumen
Empresa y reparación mayorista
Australia
1 800 084 284
+61 2 9053 9615
+61 2 9070 6497
Camboya
1 800 881 001
To connect, enter code 8889924685.
China
400 120 4545
Accesible tanto desde redes fijas como móviles dentro de China.
HONG KONG
800 962 486
+852 3018 6662
India
1 800 266 6320
Indonesia
001 803 0610 980 (PT Indosat)
007 803 0206 263 (PT Telkom)
Japón
Corea
007 981 4203 0980
Malasia
1 800 817 472
Nueva Zelanda
Pakistán
00 800 01001
Filipinas
1800 1110 1861 (PLDT)
1800 8918 0101 (Globo)
Singapore
800 101 3231
+65 3157 7419
Sri Lanka
001 803 0610 980
007 803 0160 759
112 430 430 (fuera de Colombo)
Taiwán
0809 090 817
Tailandia
001 800 156 203 0756
Requiere acceso a llamadas internacionales.
Vietnam
1201 0288 (VTI y VNPT)
1216 50004 (Mobifone)