In a bold move that redefines the boundaries of enterprise connectivity, Lumen has expanded Internet On-Demand to more than 10 million off-net business locations across the United States. This enhancement empowers customers to choose Lumen as their primary internet provider across all U.S. locations, regardless of network proximity. It also marks a transformative leap in the Lumen digital service footprint, as both new and existing customers can seamlessly order reliable internet services through our digital platforms.
A seamless digital experience, now virtually everywhere across the United States
For years, organizations have struggled with the complexities of deploying dedicated internet connectivity from a single network service provider across all their U.S. locations. Managing multiple carriers, contracts and service models has been a persistent barrier to digital transformation for enterprises large and small. Originally launched as an on-net solution, Internet On-Demand now extends coverage beyond the Lumen Network, leveraging partnerships with leading providers for local access. This helps eliminate that friction by offering a single, self-service platform that delivers high-performance, cloud-like internet connectivity—regardless of whether a location is on-net or off-net.
This enhanced geographic reach to off-net locations is more than a technical upgrade; it’s also a strategic shift. By partnering on the last mile and integrating off-net access into its Network-as-a-Service (NaaS) platform, Lumen empowers even more organizations to provision dedicated internet in minutes, scale bandwidth in real-time, and pay only for what they use. This enables a radically simplified, agile and cost-effective connectivity model designed to meet the demands of today’s distributed, cloud-first enterprises.
At the heart of this transformation is the Lumen® Network-as-a-Service (NaaS) platform, now featuring Internet On-Demand, Ethernet On-Demand and other services that can be activated, scaled and managed through a single portal or API. This unified experience is a game-changer for IT teams supporting hybrid workforces, multi-cloud environments and dynamic application demands.
The enhancement enables consistent customer experiences across all locations. With 99.99% service availability, real-time provisioning and optional security add-ons like Lumen® DDoS Essentials and Lumen Defender℠ Powered by Black Lotus Labs®, the platform is designed to deliver enterprise-grade performance and security with consumer-grade simplicity.
The investment behind the innovation
Internet On-Demand’s geographic reach to off-net locations represents the latest chapter in the multi-billion-dollar Lumen network investment strategy. In 2025 alone, Lumen has added over 2.2 million new intercity fiber miles, constructed 176 new signal-boosting In-Line Amplifier (ILA) shelters and increased total network capacity by more than 5.9 petabits per second. These infrastructure enhancements are designed to support the explosive growth of AI workloads, cloud applications and edge computing—critical for today’s distributed enterprises.
Lumen is building a platform for growth featuring a powerful network backbone and increased available capacity, offering businesses high-performance, flexible and AI-ready networking solutions. By leveraging partnerships with leading providers for local access, Lumen can now offer customers even greater value in over 10 million new locations available across the United States: near-instant, reliable connectivity that works virtually anywhere their business operates. It stands as further proof that Lumen meets customers where they are with advanced on-demand internet and ethernet connectivity services capabilities—marking a significant leap in the Lumen NaaS evolution.
Looking ahead
In a world where digital agility is the new currency of business success, Lumen is delivering the infrastructure and experiences that help organizations scale their businesses and thrive. Lumen continues to invest in its network and expand its NaaS capabilities, driving fast, flexible and frictionless enterprise connectivity.
By enhancing the geographic reach of Internet On-Demand to off-net locations, Lumen shows how its physical network investments translate into real-world customer value. It’s just another tangible example of our commitment to removing barriers, simplifying operations and enabling innovation at scale, while delivering on our promise to build the backbone of the AI economy—one that is fast, flexible and future-ready.
Ready to learn how Lumen meets you where you are with advanced on-demand connectivity?
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