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Lumen Trust Center

Welcome to Lumen's Trust Center, your open-door access to our approach to privacy, security, transparency and other related topics of interest. Here we provide links to our policies, notices, documentation, reports, self-service options and much more. We value the trust you place in us to manage and secure your information. Our responsibilities and commitments to you are reflected in this library.

Lumen Privacy Notice

Lumen Privacy Notice

Your trust in us to handle your information appropriately and ethically is very important. To learn more about how we collect and use your information, please look at our Privacy Notice.

Details of Processing for Products and Services

Details of Processing for Products and Services

View data protection details for Lumen products and services, including Privacy Data Sheets. Privacy Data Sheets provide the details referenced in the Data Protection Exhibit to the applicable service agreement between Lumen and our customer.

Data Subject Requests

Data Subject Requests

Lumen responds to requests from individuals to exercise their data protection rights regarding data we may have about them. If you have reason to believe that Lumen has your personal data and you have questions about it, please complete our request form.

Security & Compliance

Security & Compliance

Lumen maintains a world-class security and compliance program to meet our customers’ needs. These are based on industry standards and meet regulatory and compliance requirements.

Transparency Report

Transparency Report

Lumen's semi-annual Transparency Report shows how the actions of governments and corporations can affect the privacy and security of our customers’ personal information.

Trust & Safety

Trust & Safety

The trust and safety team's charter is to ensure Lumen maintains an impeccable reputation. We strive to make the network a trusted and safe place for customers and 3rd parties, enforce the Lumen Acceptable Use Policy (AUP) and ensure full Communications Assistance for Law Enforcement Act (CALEA) compliance. We process criminal and civil subpoenas, court orders and other lawful requests.