Learn how we protect your personal information with integrity.
How we maintain your data’s safety and privacy
Welcome to the Lumen Trust Center, your gateway to our privacy, security and transparency practices. Access our policies, notices, documentation, reports and self‑service options to better understand how we manage and secure your information responsibly.
Privacy Notices
Lumen Privacy Center
At Lumen, privacy is the key component in digitally connecting people, data and applications—quickly, securely and effortlessly. Visit our Privacy Center to learn more about how we manage personal information.
View general processing details for Lumen and download privacy data sheets for selected Lumen products and services. Privacy data sheets provide customers and others with relevant information to assess the privacy impact of selected Lumen products and services.
Lumen responds to requests from individuals to exercise their data protection rights regarding data we may have about them. If you have reason to believe that Lumen has your personal data and you have questions about it, please complete our request form.
Lumen maintains world‑class security and compliance programs to meet our customers’ needs. These are based on industry standards and meet regulatory and compliance requirements.
The semi‑annual Lumen U.S. Transparency Report shows how the actions of governments and corporations can affect the privacy and security of our customers’ personal information.
The trust and safety team safeguards our reputation by striving to make the network safe for customers and third parties, enforcing the Acceptable Use Policy (AUP), ensuring Communications Assistance for Law Enforcement Act (CALEA) compliance and processing legal requests.
Please complete the form below and one of our specialists will contact you within one business day.
Thank you!
One of our expert sales specialists will review your request and contact you within one business day.
If you have any immediate questions, please contact us at 888-597-2455.
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By interacting with our Virtual Agent, you agree to our collection and use of your personal information per our Privacy Notice.
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By continuing to use our site, you agree to our use of cookies. We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. For more details see our Privacy Notice and Cookie Notice.
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Privacy Preference Center
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Cookie Notice
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This User ID will be used as a unique identifier while storing and accessing your preferences for future use.
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Strictly Necessary Cookies
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Allow use of data for targeted advertising
Third party trackers collect information to use for analytics and to personalize your experience with targeted ads. Under the Colorado CPA, the Virginia CDPA, the Texas DPSA, the Oregon CPA, the Montana CDPA, and the Florida DBR, you have the right to opt-out of the sale of your personal data to third parties, of targeted advertising related processing, and of some types of profiling. You may exercise your rights by using the toggles below. If you opt out, the ads and content that you see may not be as relevant to you. Under the Colorado CPA, you have the right to opt back in to these categories at any time should you initially choose to opt out, and you may do so using the same toggles provided below. For more details on the data we process and how to exercise your rights, and to view information related to required opt-in disclosures, see our Privacy Policy
Performance Cookies
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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Targeting Cookies
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These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
