Changing a switched 8XX
After you add a switched 8XX in Lumen Connect, you can change it. Other 8XX ordering options in Lumen Connect include self-service tools and online order forms (OLOFs). Using Lumen Connect, you can also disconnect switched 8XX services.
To change a switched 8XX order:
- Using the left menu, click Orders, click Manage Orders, then click Change.
- From the Service Type list, select 8XX.
- From the 8XX Type list, select Switched.
- In the 8XX field, enter an 8XX number, then click Lookup.
Lumen Connect creates the order form using the existing 8XX information.
- Edit the following fields as needed:
- RTN
- End User Name
- LOA Date
- Restriction (requires the Service Option Form to change)
- Routing
- Current RespOrg ID
- Customer Order ID (you must enter a new order ID for the change)
- Comments
Note: Editing the RTN, Routing, and Restriction fields makes changes to the Lumen network.
- Click Submit Request.
Lumen Connect shows your order confirmation results. You can correct any errors in the order and resubmit it.
- Take a screenshot or make note of the order confirmation results information. (When you click OK, Lumen Connect dismisses the information shown). The information is not available later, but you can look up the 8XX, ANI, or Card on your account in Service Status.
- Click OK.
