Changing switched termination numbers on a routing plan
For Lumen® Toll Free Service, you can use Lumen Connect to change the swtiched termination number(s) for any routing plan (geographic routing, day‑of‑year, day‑of‑week, time‑of‑day, percentage allocation, etc.). It takes just a few minutes for the changes to go into effect. If you need to, you can also change a termination number on multiple routing plans at once (known as bulk edit termination). You can also change a routing plan from switched to dedicated termination.
To change switched termination numbers on a routing plan:
- In the Services widget on the homepage, select Toll Free from the Find by Product or Service Tool list.
Lumen Connect shows all Toll Free services on the enterprise ID.
- Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.
Lumen Connect shows details for the toll-free service you selected.
- From the Call Plan More Actions list, select Edit Call Plan.
- Click the Global Default gray bar.
- Select the SWI radio button. (If you need to add a new number, click the Add ANI to the List button, type the ring-to number into the Value field, then click Add.)
- From the ANI list, select the trunk group.
- Scroll down in the box, click Update.
- Click Submit Call Plan.
- Select the date and time you want your changes to take effect, then click Submit.
Important: After you schedule the changes, you cannot edit the plan until the pending changes are activated. You can check the status of the request by selecting Job List from the More Actions list.
