Updating a group call plan
Group call plans let you change the routing plan for multiple toll-free numbers at once for a Lumen® Toll-Free Service. After you've set up the group call plan you can make changes to it using Lumen Connect. You can also add more toll-free numbers or remove numbers from the group call plan if your business needs change.
To update a group call plan:
- In the Services widget on the homepage, select Toll Free from the Find by Product or Service Tool list.
Lumen Connect shows all Toll Free services on the enterprise ID.
- Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.
Lumen Connect shows details for the toll-free service you selected.
- From the More Actions list, select Group Call Plan.
Lumen Connect lists the toll-free numbers that are part of the group call plan.
- Select the Add to Group Call Plan radio button, then click Go.
- From the Select Group Call Plan list, select the name of the group call plan, then click Go.
- Click Add to Group Call Plan.
- Click OK.
You'll see your group call plan is Enabled in the Global Default.
