Learn more about Lumen Solutions for Contact Centre – Genesys Cloud (1:45)
Best for
Enterprises seeking intuitive, always-on contact centre solutions for business
Organisations that require comprehensive, always-on contact centre solutions
FedRAMP accredited
Caller authentication
Immediate or delayed callback options
Natural language understanding
Automatic speech recognition
Sophisticated call-progress detection
Customer emotion detection
Segment and rank interactions
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Artificial intelligence
Automate customer interactions through voice or chat
Automate citizen interactions through voice or chat
Predictive routing
Automatic call distribution
Self-service options
Call flows
Leverage intelligent routing engines and leading call delivery tools
Leverage intelligent routing engines and leading call delivery tools
Real‑time analytics
Customisable dashboards
Performance monitoring
Service levels, call times, resolution rates, customer satisfaction and agent performance
Service levels, call times, resolution rates, citizen satisfaction and agent performance
Resources
Not all products and services are available in all regions and countries; please contact a representative near you for details.
