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Lumen Solutions for Zoom

Help drive growth and innovation with a secure video-first solution to easily engage with customers, partners and employees.

Learn how Lumen Solutions for Zoom helps the healthcare industry stay connected in an ever-evolving care environment.

Connect with seamless cloud collaboration

Easily migrate premises-based communication and collaboration services to the cloud with Lumen Solutions for Zoom, backed by our reliable UC&C operational and account management support, secure IP-centric network and efficient network integration.

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24-7 Tech Support

Dedicated support

Leverage our expertise in supporting enterprise UC&C solutions along with our expansive global network, 24/7 operations and dedicated support teams.

Costs Lower-Dollar

Low ownership costs

Avoid large capital investments and ongoing maintenance fees with predictable licence-based costs instead of unpredictable PSTN expenses. Customers saved 28% in operational costs* when consolidating UC&C with us.

*Metrigy Research, Employee, Customer Experience Transformations Deliver Measurable Value, May 2020. Customers saved 28% in operational costs when consolidating UC&C apps and network services with Lumen.


Reliable uptime

Free up valuable IT resources for core business initiatives and maximise uptime while Lumen monitors your UC&C service availability and assists with service adoption within your business.



Flat monthly charges

Per seat cloud-based licensing and service charges.



Usage charges

Consumption-based charges based upon the amount of resources or time used.



One-time charges

Flat rate project-oriented charges around enablement services.


Cartoon people in different rooms of buildings talking on phones and working on laptops.
Cartoon people in different rooms of buildings talking on phones and working on laptops. PlayButton

Features and Specifications

  • HD video and audio meetings with support for up to 1,000 video participants and 49 videos on-screen
  • MP4 and M4A recording formats saved locally or in the cloud, with AI-generated searchable transcripts
  • Centralised IT management and remote assistance to simplify deployment and support
  • Built-in collaboration tools allow multiple participants to share their screens at once and co-annotate for highly interactive meetings
  • Automatic ambient noise cancellation that helps enable the freedom to work from virtually anywhere
  • Continuous performance optimisation of audio and video streams based on network and device performance
  • Custom meeting configuration options that can prioritise content or attendees, or show a side-by-side view of both
  • Customised public or private events from 500 to more than 10,000 attendees with Zoom Events add-on

  • Zoom Phone calls that can be seamlessly elevated to a Zoom Meeting 
  • Cloud calling options: bring your own carrier (BYOC), Lumen PSTN and Zoom calling plans 
  • Transfer, conference, hold and caller ID to simplify placing and receiving calls 
  • Visual voicemail, auto, speech-to-text transcription and custom email notifications for voicemail 
  • Call recording on demand with playback available through desktop, mobile and web apps 
  • Easy-to-view call history and missed calls 
  • Integration with Office 365 and Gmail contacts as well as click-to-dial in 
  • Global call-handling capabilities include business and after-hours routing 
  • Support for up to 60 calls in queue

  • Zoom Events provides an all-in-one virtual event management solution with dedicated support for corporate event spaces
  • Customisable event reporting includes registration, attendance, ticket sales with the ability to support gifts and donations
  • Post-event recordings foster connections between attendees who are on the event and people that are unable to attend
  • Zoom Webinar can broaden your reach from 2 - 100 panelists with video, voice and screen sharing capabilities to serve up to 50,000 attendees

  • Connect your teams and streamline communications with instant messages integrated into the Zoom platform
  • Zoom Chat has a set of robust instant messaging features to anchor your Zoom communication platform across virtual meetings, cloud phone calls, software-connected rooms, and webinars.
  • Our open platform allows external collaboration and integrations with the apps you use today.
  • Centralised remote deployments, ongoing management, and an intuitive interface drive adoption while freeing up administration time.

  • Zoom Contact Centre helps businesses deliver prompt, accurate, and highly personalised responses to their customers on the trusted Zoom platform.
  • Create call routing profiles and assign them to your queues in the no-code IVR designer, to ensure your customers are routed to the most qualified set of agents, on the first try.
  • Easily create skills, categories of skills, and proficiency levels for individual contact centre agents. Route calls, chat, and SMS from customers to the right agent, and improve your first contact resolution and CSAT score.
  • A comprehensive dashboard for real-time and historical reporting with built-in analytics, provide clear insights that help supervisors improve agent performance and customer engagement.

  • Zoom Whiteboard lets you collaborate together whenever and wherever you want. Share your online whiteboards to collaborate with anyone with a Zoom account.
  • Whiteboards are designed to work across all supported Zoom hardware platforms, from laptops to in-room full-size Zoom Rooms for Touch devices.
  • Zoom’s existing platform integrates perfectly with Zoom Whiteboard giving everyday Zoom users a whole new tool and a huge advantage when collaborating.


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