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Simplify governance and speed application delivery while minimising costs and delivering a consistent user experience across hybrid cloud environments.

Complex hybrid cloud environments simplified

Easily manage, monitor and optimise your multi-cloud and hybrid cloud environments to help increase agility and operational efficiency with people, processes and automation tools focused on your workloads across virtually any hosted infrastructure.


Simplify governance

Simplify governance

Gain full visibility across multiple platforms with a singularly managed service provider, subscription, term, Technical Account Manager (TAM) and a comprehensive 24/7 global operations.

Speed application delivery

Speed application delivery

Automation workflows can reach into CI/CD pipelines with options to hand off at application deployment, IaaS/PaaS build out or further upstream code commit points with our 24/7 ops team resolving most events without escalation.

Optimise usage

Optimise usage

Using pre-defined workflows to solve common problems, automation scripts for event remediation and cloud usage analytics, the TAM can provide proactive recommendations to right-size and optimise your cloud usage costs.

Features and Specifications

  • Designated Technical Account Manager
  • Business strategy development and executive reviews, as requested
  • Access to 24/7 Global Operations Support Centre
  • 24/7 engineer availability to perform systems administration tasks
  • Customer-provided (BYOL), platform-provided and Lumen-provided licencing models supported
  • Optional invoicing consolidation for cloud platform and management services when purchased through Lumen

  • Our open standards based agent collects and tracks metrics, monitors log files and sets alarms
  • Integration with public cloud monitoring tools is available for AWS, VMware and Azure (Google coming soon)
  • Anomaly detection, forecast and predictive monitoring provide deeper context for fluctuating metrics
  • Dashboard view of policies and alerts on all managed servers, VMs, applications and services
  • Graphing of performance data for managed servers, VMs, applications and services
  • Fully configurable historical performance and data retention policies

  • Management and deployment of all critical and vendor recommended patches for cloud services
  • Lumen certifies and delivers Service Packs, updates and hotfixes for installation on all managed OSs and applications
  • Automated or manual remediation of issues initiated in response to monitoring alerts
  • Early detection and automated issue prevention available via Alert Instruction Management Service (AIMS) and continuously evolving AI/ML

  • Enable modelling of applications, workloads and cloud infrastructure services
  • Posts application deployment verification
  • Confirms post-deployment functionality
  • Ability to connect network exchange groups, add end points, define subnets and more

  • Deployment, configuration and monitoring of fully managed security technologies in your environment
  • Advice and best practice recommendations for cloud workload migrations
  • Performance optimisation advice through deployment and configuration adjustments
  • Cloud cost optimisation through consolidation and workload modifications guidance

  • Install and deploy supported OS, application components and native cloud services (where applicable)
  • Perform configuration management on all managed servers and virtual machines (VMs)
  • Maintain version control of deployed VMs, servers, managed applications and services

  • Deploy, configure and monitor disaster recovery for critical virtual machines running in multiple environments
  • Achieve Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) for business continuity
  • Deliver multi-cloud support
  • Support failover/fallback and run state activities by deep knowledge base resources

Use Cases

Delivering applications fast to save money
Global beverage company

Delivering applications fast to save money

Managed Services Anywhere was a game-changer with the Lumen TAM providing a wide range of services to optimise the multi-cloud infrastructure.

Building a scalable environment for simplified governance
Healthcare equipment manufacturer

Building a scalable environment for simplified governance

By leveraging automation and a single TAM, manufacturing now has the platform to drive growth at improved speeds.

Better service experiences for admins, users, employees and residents
Government agency

Better service experiences for admins, users, employees and residents

Streamlined operations allowed for maximum efficiency and cost savings in deploying applications and features without interruptions or compliance issues.

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