Repair & Technical Support | Lumen Technologies

Customer Support

Enterprise and Wholesale Repair and Technical Support


National Services (24/7):

877‑453‑8353 or 303‑260‑4905, option 1

For an open ticket: option 1, then 1


Local ILEC Services:

AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY


Electrical/Optical/DWDM:

888‑678‑8080 option 1, then 2


Local Ethernet/ATM/Frame Relay:

800‑229‑6751 option 1, then 1, then 2


Local ILEC Services:

All other states

877‑453‑8353, option 1


Edge Services

800‑536‑3273

Lumen Connect

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Enterprise & Wholesale

For activations, billing or repair inquiries in North America call: 877‑453‑8353

For support information please reference the Lumen customer handbook

CenturyLink Residential & Small Business Repair (Including Fiber)

AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY

800‑244‑1111 (internet & TV repair)

800‑954‑1211 (phone repair)


www.centurylink.com

All other states

800‑786‑6272

Quantum Fiber

Residential and small business repair:

800‑250‑6306 7 a.m.—11 p.m. (CST)

Edge Services

SD‑WAN, SASE and Managed Enterprise with Cisco Meraki

877‑453‑8353 option 1, then 2, then 4, then 2

Field Tech Services (billable remote hands)

877‑453‑8353 option 1, then 2, then 3

Network Maintenance (change management coordinator

CenturyLink Technology Solutions/Savvis

(formally Managed Hosting Business)

Unified Communications & Collaboration

Voice Equipment (CPE)

Voice equipment including Avaya, Nortel and Shore Tel:

800‑421‑2271

Managed Security

877‑453‑8353 option 1, then 2, then 5, then 1

or 866‑254‑5210

Content Delivery Network (CDN)

Managed Enterprise Services (formerly MES and TMNS)

Robocalling Mitigation

Rural Call Completion

Lumen realizes the importance of providing Rural Call Completion and is committed to addressing any issues with call completion in rural areas. For assistance with rural call completions, please contact Lumen via email at rcc@lumen.com or call us at 1‑877‑453‑8353. At the voice prompt, please select the following options: 1 for service issue; 2 for National voice services; 3 for other voice services.