Lumen Rural Call Completion Contact Information

Lumen is committed to addressing issues with call completion to rural areas.

For assistance with rural call completion issues, please contact Lumen via email at rcc@lumen.com or call us at 1-877-453-8353. At the voice prompt, please select the following options: 1 for service issue; 2 for service issues; 2 for National voice services; 3 for other voice services.

Please be prepared to provide the below information:

• Both to and from telephone numbers
• Time and date of the call that experienced the issue
• A brief description of the issue
• A description of any testing already completed