Creating a change request for Voice Complete
Using Lumen Connect, you can request changes for a Lumen® Voice Complete® service such as moves, adds, changes, or supplemental requests which don't change your pricing (such as canceling an order). Once you submit your request online, you can then track its status.
Use the instructions below for all Voice Complete changes related to toll-free numbers or for changes not listed below. For regular Voice Complete phone numbers, we offer more detailed instructions:
- Adding a phone number to your Voice Complete service
- Porting a phone number to your Voice Complete service
- Changing the calling name for a Voice Complete phone number
- Adding or changing the directory listing for a Voice Complete phone number
- Adding the Mobility Feature Pack to a Voice Complete phone number
- Removing the Mobility Feature Pack from a Voice Complete phone number
- Adding encryption to a Voice Complete service
- Removing encryption from a Voice Complete service
To create a change request for Voice Complete:
- Using the left menu, click Services, click Service Requests, then click Change Requests.
Lumen Connect shows all open and recently closed change requests (by default, within the past 30 days) for your organization with a status for each request.
- Click New Change Request.
- Click the Voice Complete only radio button.
- From the Customer Number and Billing Account lists, select the customer number and billing account for the Voice Complete service.
- From the Product list, select Voice Complete.
- Click Continue.
- From the Voice Complete Change Request Type list, select the type of change you're requesting. If you don't see an option for your request or are requesting a change to a Voice Complete toll‑free number, select Other Change (at the bottom of the list).
Lumen Connect adds fields to hold the information for your request. Based on the type of request you selected, you'll need to provide different information.
- Fill in the first section (above the Additional Details section) with the details for your request.
- In the Additional Details section, do the following:
- In the Customer Requested Due Date field, select the date you'd like us to make the change.
- If you need to add a tracking or ticket number for your organization, fill in the Customer Internal Ticket ID field.
- If you have any additional information that would help us process your request, type it in the Additional information that could help address this change request? field.
- If you have any files to help us process your request, click Browse (under Attachments), locate and select the file(s), then click Open.
- In the Customer Requested Due Date field, select the date you'd like us to make the change.
- Fill in the Contact Information section to tell us who to communicate with for this request (and what method to use):
- Select how we should notify you of status updates for this request: Portal only; Email and Portal; or Phone, Email, and Portal.
- Verify your contact information (or update the information for the person you'd like to be contacted with updates).
- If you need to add a secondary contact for this request, click Add Secondary Contact, then type their name, phone number, and email address.
- Select how we should notify you of status updates for this request: Portal only; Email and Portal; or Phone, Email, and Portal.
- Select the checkbox acknowledging you're requesting the change on behalf of your organization and accept and charges associated with this request.
- When you're done, click Submit.
Lumen Connect submits your change request. You can now track its status online. You can also need to update your request or close the request later as needed.
