See how Lumen experts can help accelerate your contact centre transformation to deliver agility and innovation.
Deliver innovation and agility with strategic vision
Break down barriers to progress, optimise business performance and accelerate your contact centre transformation with an experienced partner.
Benefits
Features and Specifications
- Strategy development and evolution
- Business and technology requirements; capture and assessment
- Technology evaluation and ROI analysis
- Application development and management
- Multi-vendor programme management and governance
- Customer experience consulting and optimisation
- Data management and process evaluation
- Ongoing CC/UC&C life cycle consulting
- Bi-annual, annual, continuous improvement
Use Cases
Learn how switching to a modern, scalable platform helped one state agency boost call containment 40% and reduce long-distance charges by $1 million annually.
SOLUTIONS
MARKETPLACE
Not all products and services are available in all regions and countries; please contact a representative near you for details.
