Lumen help
Media portal support: Billing menu
Media portal makes it easy to view your bills, make payments, view payment history, access billing reports, and more.
Viewing invoices and billing reports
Bill Analyst (formerly Invoice Management) helps you stay informed about your statements and billing reports. Manage invoices and run billing reports to manage your costs.
Getting started
Summary reports
Detail reports
Ordering reports
Statements
Filters
Hierarchies and nodes
- Creating a new hierarchy
- Activating a hierarchy
- Deleting a hierarchy
- Exporting a hierarchy
- Viewing the change history for a hierarchy
- Splitting services across nodes
- Moving an account to a different hierarchy level
- Adding a node to a hierarchy
- Moving a node in a hierarchy
- Editing a node description
- Editing an account description
- Moving services to a different hierarchy level
- Removing branches
Managing billing requests
Using Media portal, you can ask a question about a bill or submit an invoice dispute. Using notes on your request, you can also communicate with a Lumen billing analyst.
Viewing Vyvx® policies
You can view booking and billing policies for Lumen® Vyvx® services in Media portal.
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