HOSTED VOIP

Flexible next-gen voice for reliable communications

Upgrade legacy calling with managed VoIP solutions for advanced collaboration capabilities.

Transform how you communicate

Lumen^® Hosted VoIP delivers advanced call management, mobility features and modern collaboration in a single comprehensive solution designed to simplify calling, boost productivity and minimise costs without a premises-based phone system.

VIEW DATA SHEET

Person at a desk talking on a video conference call.

Why Lumen?

Laptop sitting on a desk with graphs and charts on the screen.

Scalable and flexible control

Easily adapt and support dynamic needs with a self-service portal that allows you to add or change call features, phone numbers and system capabilities as needs evolve.

Scalable and flexible control

Easily adapt and support dynamic needs with a self-service portal that allows you to add or change call features, phone numbers and system capabilities as needs evolve.

Group of people talking and sitting together in an office.

Minimise TCO

Avoid large capital investments, ongoing maintenance and high IT expenses for staffing and training without having to purchase new technology.

Minimise TCO

Avoid large capital investments, ongoing maintenance and high IT expenses for staffing and training without having to purchase new technology.

Features and Specifications

Hosted VoIP


Features in all packages	Telephone number Webex application* System design engineer Self-service portals MAC help desk Hosted VoIP online store
Included in Hosted VoIP Basic
Description	Basic calling package for public areas where the telephone is not assigned to a specific user
On-site technician installation**
On-site technician porting**
Shared call appearance	Limit 5
Lumen rental device	Optional***
N-way calling	3-way limit
Included in Hosted VoIP Standard
Description	Standard calling and unified messaging for general businesses or individual contributors
On-site technician installation**
On-site technician porting**
Shared call appearance	Limit 10
Lumen rental device	Optional***
N-way calling	Up to 15 additional parties
Included in Hosted VoIP Premium
Description	Advanced feature set to support remote and mobile users
On-site technician installation**
On-site technician porting**
Shared call appearance	Limit 35
Remote office/anywhere
Lumen rental device	Optional***
N-way calling	Up to 15 additional parties
Included in Hosted VoIP Virtual
Description	Premium features set used with a Webex app without an IP phone
On-site technician installation**	N/A
On-site technician porting**	N/A
Shared call appearance	Limit 35
Remote office/anywhere
Lumen rental device	N/A
N-way calling	Up to 15 additional parties
Included in Hosted VoIP Custom SIP
Description	Enables a single line, non-IP phone SIP device (e.g. SIP overhead paging, doorbells, etc.)
On-site technician installation**	N/A
On-site technician porting**	N/A
Shared call appearance	Limit 35
Lumen rental device	Customer-provided
N-way calling	Up to 15 additional parties


Included in Hosted VoIP Basic






Included in Hosted VoIP Standard






Included in Hosted VoIP Premium







Included in Hosted VoIP Virtual







Included in Hosted VoIP Custom SIP

*Softphone only. Collaboration upgrade packages available.
**Lumen rental devices required.
***Optional Lumen-certified rental devices are available for an additional monthly charge (no need to purchase devices, repair and replace for the length of the contract). VoIP tiers can have multiple device types. Rental devices are selected and priced independently of tiers.