Description
Basic calling package for public areas where the telephone is not assigned to a specific user
Standard calling and unified messaging for general businesses or individual contributors
Advanced feature set to support remote and mobile users
Premium feature set used with a Webex application without an IP phone
Enables a single line, non-IP phone SIP device (e.g. SIP overhead paging and doorbells)
Telephone number
System design engineer
Self-service portals
MAC help desk
Hosted VoIP online store
On-site technician installation**
N/A
N/A
On-site technician porting**
N/A
N/A
Shared call appearance
Limit 5
Limit 10
Limit 35
Limit 35
Limit 35
Lumen rental device
Optional***
Optional***
Optional***
N/A
Customer-provided
N-way calling
3-way limit
Up to 15 additional parties
Up to 15 additional parties
Up to 15 additional parties
Up to 15 additional parties
Remote office/anywhere
Access to self-service portal
*Softphone only. Collaboration upgrade packages available.
**Lumen rental devices required.
***Optional Lumen-certified rental devices are available for an additional monthly charge (no need to purchase devices, repair and replace for the length of the contract). VoIP tiers can have multiple device types. Rental devices are selected and priced independently of tiers.
Customer Stories
FAQs
Bundling Lumen network services with Hosted VoIP provides high-quality, reliable calling because we own and operate our network. Our expansive IP network was designed to support cloud-delivered apps and real-time services like Hosted VoIP.
Lumen Hosted VoIP requires endpoint authentication to register, which protects the platform from unauthorised devices. Secure SIP encryption is an optional endpoint feature that encrypts all traffic to and from the device.
This service will help you reduce the amount of equipment needed with no PBX to buy or rental phones, and offers you a more agile way to work. As a result, your IT expenses go from CAPEX to OPEX. You also will not have to make any upfront investment or pay for upgrades to the system. We also offer a predictable monthly fee that delivers cost certainty and the ability to scale up or down as needed.
By moving to the cloud, your teams can access the tools they need from virtually anywhere at any time. They will be able to collaborate seamlessly by using Hosted VoIP with Webex on their desktop IP phone or as a standalone option.
It is more than a seat licence. We align our service delivery model to your business objectives to help ensure you are realising the value of your investment.
Lumen offers feature packages to deliver only the features each user needs and to the right communication endpoints. Our portals make it easy to modify your users, features and capabilities as needs evolve.
Lumen has dedicated deployment resources and experts to design, programme and install Hosted VoIP features and devices at each location so you can focus on services that impact your business model.
Resources
Not all products and services are available in all regions and countries; please contact a representative near you for details.
