HOSTED VOIP

Flexible next‑gen voice for reliable communications

Upgrade legacy calling with managed VoIP solutions for advanced collaboration capabilities.

HOSTED VOIP

Flexible next‑gen voice for reliable communications

Upgrade legacy calling with managed VoIP solutions for advanced collaboration capabilities.

Transform how you communicate

Lumen® Hosted VoIP delivers advanced call management, mobility features and modern collaboration in a single, comprehensive solution designed to simplify calling, boost productivity and minimize costs without a premises-based phone system.

Transform how you communicate

Lumen® Hosted VoIP delivers advanced call management, mobility features and modern collaboration in a single, comprehensive solution designed to simplify calling, boost productivity and minimize costs without a premises-based phone system.

A person wearing headphones sits at a table and works on a laptop near a window.

Why Lumen?

Two people with glasses sit and talk at a table with a laptop and many monitors.

Scalable and flexible control

Easily adapt and support dynamic needs with a self-service portal that allows you to add or change call features, phone numbers and system capabilities as needs evolve.

Scalable and flexible control

Easily adapt and support dynamic needs with a self-service portal that allows you to add or change call features, phone numbers and system capabilities as needs evolve.

A person with glasses works on a computer near a window.

Minimise TCO

Avoid large capital investments, ongoing maintenance, and high IT expenses for staffing and training without having to purchase new technology.

Minimise TCO

Avoid large capital investments, ongoing maintenance, and high IT expenses for staffing and training without having to purchase new technology.

Features and Specifications

Features and Specifications

Basic

Basic

Standard

Standard

Premium

Premium

Virtual

Virtual

Custom SIP

Custom SIP

Description

Basic calling package for public areas where the telephone is not assigned to a specific user

Standard calling and unified messaging for general businesses or individual contributors

Advanced feature set to support remote and mobile users

Premium feature set used with a Webex application without an IP phone

Enables a single line, non-IP phone SIP device (e.g., SIP overhead paging and doorbells)

Telephone number






System design engineer






Self-service portals






MAC help desk






Hosted VoIP online store






On-site technician installation**




N/A

N/A

On-site technician porting**




N/A

N/A

Shared call appearance

Limit 5

Limit 10

Limit 35

Limit 35

Limit 35

Lumen rental device

Optional***

Optional***

Optional***

N/A

Customer-provided

N-way calling

3-way limit

Up to 15 additional parties

Up to 15 additional parties

Up to 15 additional parties

Up to 15 additional parties

Remote office/anywhere



Access to self-service portal






*Softphone only. Collaboration upgrade packages available.
**Lumen rental devices required.
***Optional Lumen-certified rental devices are available for an additional monthly charge (no need to purchase devices, repair and replace for the length of the contract). VoIP tiers can have multiple device types. Rental devices are selected and priced independently of tiers.

Customer Stories

FAQs

Bundling Lumen network services with Hosted VoIP provides high-quality, reliable calling because we own and operate our network. Our expansive IP network was designed to support cloud-delivered applications and real-time services like Hosted VoIP.

Lumen Hosted VoIP requires endpoint authentication to register, which protects the platform from unauthorized devices. Secure SIP encryption is an optional endpoint feature that encrypts all traffic to and from the device.

This service will help you reduce the amount of equipment needed with no PBX to buy or rental phones, and offers you a more agile way to work. As a result, your IT expenses go from CAPEX to OPEX. You also won’t have to make any upfront investment or pay for upgrades to the system. We also offer a predictable monthly fee that delivers cost certainty and the ability to scale up or down as needed.

By moving to the cloud, your teams can access the tools they need from virtually anywhere at any time. They will be able to collaborate seamlessly by using Hosted VoIP with Webex on their desktop IP phone or as a standalone option.

It is more than a seat license. We align our service delivery model to your business objectives to help ensure you are realizing the value of your investment.

Lumen offers feature packages to deliver only the features each user needs and to the right communication endpoints. Our portals make it easy to modify your users, features and capabilities as needs evolve.

Lumen has dedicated deployment resources and experts to design, program and install Hosted VoIP features and devices at each location so you can focus on services that impact your business model.

Questions? Let’s talk.

Contact our team to get the assistance and answers you are looking for.

Questions? Let’s talk.

Contact our team to get the assistance and answers you are looking for.

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+852 3161 2872

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