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Customer Support

Control Centre
 

  • Manage support tickets 
  • Check order status

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Asia Pacific (APAC)

For support information please reference the Lumen customer handbook.

Enterprise and Wholesale Repair

Australia
1 800 084 284
+61 2 9053 9615 
+61 3 9070 6497

 

Cambodia

1 800 881 001
To connect, enter code 8886624685.


China
400 120 4545
Accessible from both fixed and mobile networks within China.

 

Hong Kong
800 962 486
+852 3018 6662

 

India
1 800 266 6320

 

Indonesia
001 803 0610 980 (PT Indosat)
007 803 0206 263 (PT Telkom)

 

Japan 

0120 914 291
+81 3 4577 4646

 

Korea
007 981 4203 0980

Malaysia
1 800 817 472

New Zealand

0800 451 236


Pakistan
00 800 01001

 

Phillippines
1800 1110 1861 (PLDT)
1800 8918 0101 (Globe)

 

Singapore
800 101 3231
+65 3157 7419

 

Sri Lanka

001 803 0610 980
007 803 0160 759
112 430 430 (Outside Colombo)

Taiwan
0809 090 817 

 

Thailand
001 800 156 203 0756
Requires access to international calls.

 

Vietnam
1201 0288 (VTI & VNPT)
1216 50004 (Mobifone)


Europe, the Middle East and Africa (EMEA)

For support information please reference the Lumen customer handbook.

Latin America (LATAM)

For support information please reference the Lumen customer handbook.

North America

For support information please reference the Lumen customer handbook.


Enterprise and Wholesale Repair

National Services:

For an open ticket - option 1, then 1, and then type in the ticket number to get routed directly to a technician.

Local ILEC Services:

AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY

 

Electrical / Optical / DWDM:
888-678-8080 option 1, then 2

 

Local Ethernet / ATM / Frame Relay:

800-229-6751 option 1, then 1, then 2

All other states

 

Electrical / Optical / DWDM:

888-862-8293 option 1, then 2

 

Local Ethernet / ATM / Frame Relay:

800-603-8044 option 1, then 1


Portal Support

877-453-8353 option 2, then 3
(6 a.m. - 6 p.m. MT)


Activations

Enterprise and Wholesale

 

To schedule an activation, contact your customer care manager.

Scheduled activations (over-the-top services)

877-453-8353 option 3, then 1

 

Non-scheduled activations (self-service activations, plug-and-play services)

877-453-8353 option 3, then 2

National Wholesale

 

Implementations Management Group (IMG)

800-860-6403 (Mon - Fri, 8 a.m. to 7 p.m. ET)

 

Broadband Installation Group

866-323-2244 (Mon - Fri, 6 a.m. to 6 p.m. ET)

 

IP Voice technical help desk

877-878-7543 (Mon - Fri, 7 a.m. to 7 p.m. ET)


Billing

Legacy Level 3

 

877-453-8353 option 2, then 1


Black Lotus Hosting Services with DDoS Protection

877-453-8353 option 1, then 2, then 5, then 3


CenturyLink Technology Solutions (CTS, legacy Savvis)

  • Cloud Application Manager 
  • Cyxtera Colocation Services 
  • Managed Services

Conferencing and Collaboration

888-447-1101 or 720-888-8499, option 1


Content Delivery Network (CDN)


Equipment (CPE)

Voice equipment including Avaya, AVST, Nortel and ShoreTel

800-421-2271

Data equipment including Cisco, ADTRAN and Juniper

800-227-2218


Field Tech Services (billable remote hands)

877-453-8353 option 1, then 2, then 3


Internet, TV and Phone Repair

AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY

 

800-247-7285 (internet & TV repair)

800-954-1211 (phone repair)

All other states

800-786-6272


Local Number Portability (legacy Level 3)


Local Services (legacy Qwest LEC area)

800-223-7508 (POTS and Analog Services)

800-247-7285 (Broadband, HSI or DSL)

888-234-9375 (Advanced Broadband Service)


Local Wholesale for CLEC and Payphone


Lumen Workplace


Managed Enterprise Services (MES)


Managed Enterprise with Cisco Meraki

877-453-8353 option 1


Managed Security

Legacy CenturyLink

 

800-672-8520 or 303-797-9050 option 2

Legacy Level 3

 

877-453-8353 option 1, then 2, then 5, then 1


National Wholesale Customer Care

866-434-2555 or 303-797-0208 option 3

(Mon - Fri, 8 a.m. to 6 p.m. ET)


Network Maintenance (change management coordinator)


Network Managed Service (NMS) / Managed Office / SD-WAN

877-453-8353 option 1


Physical Security (facility access)


Professional Services and Pro NOC

Legacy CenturyLink

 

877-885-9589


System Designer Operations Centre (legacy CenturyLink)

844-889-6648

For help with Hosted VoIP (stand-alone or with Managed Office), IQ SIP Trunk and Integrated Access (stand-alone, with Core Connect Enterprise or with Fibre+/Fibre+ Enterprise).


Freephone Services

Legacy CenturyLink

 

800-860-1020 (LGT01)


800-244-1111 (ULD02)

Legacy Level 3

 

866-965-4944 (after hours or company holidays)


VoIP MAC Desk / National Technical Assistance Centre (legacy CenturyLink)


Vyvx

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