NEXT‑GEN VOICE

Modernise legacy communications with business voice solutions

Find the right cloud‑based business phone system to meet the demands of your hybrid workforce and customer base. 

NEXT‑GEN VOICE

Modernise legacy communications with business voice solutions

Find the right cloud‑based business phone system to meet the demands of your hybrid workforce and customer base. 

Explore voice solutions

Transform your workplace with feature‑rich cloud calling and business voice solutions that use VoIP (Voice over Internet Protocol) to transmit calls over the internet. Unlike traditional systems, which rely on physical hardware, our cloud‑based business phone systems are scalable, cost‑effective and flexible.

Explore voice solutions

Transform your workplace with feature‑rich cloud calling and business voice solutions that use VoIP (Voice over Internet Protocol) to transmit calls over the internet. Unlike traditional systems, which rely on physical hardware, our cloud‑based business phone systems are scalable, cost‑effective and flexible.

Which cloud‑based business voice solutions fit your needs? Answer four short questions to help find your fit and modernise your legacy telecommunications infrastructure with an innovative, cloud‑based phone system.

Which cloud‑based business voice solutions fit your needs? Answer four short questions to help find your fit and modernise your legacy telecommunications infrastructure with an innovative, cloud‑based phone system.

Investing in workplace collaboration

Companies investing in workplace collaboration technologies, such as Lumen® Next‑Gen Voice solutions, are projected to see:

Investing in workplace collaboration

Companies investing in workplace collaboration technologies, such as Lumen® Next‑Gen Voice solutions, are projected to see:

$190+

average first‑year cost savings per employee1

$190+

average first‑year cost savings per employee1

$300+

average first‑year revenue increase per employee1

$300+

average first‑year revenue increase per employee1

22.2%

average first‑year productivity gain1

22.2%

average first‑year productivity gain1

Compare featured solutions

Compare featured solutions

Lumen® Cloud Voice

Estimated starting at

$11.50

per seat, per month* 60-month term required 

Lumen® Cloud Voice

Estimated starting at

$11.50

per seat, per month* 60-month term required 

Speciality Lines

Estimated starting at

$47.50

average per line per month*
60‑month term required

Speciality Lines

Estimated starting at

$47.50

average per line per month*
60‑month term required

SIP Trunking

Estimated starting at

$15

per session, per month*
12‑month term required

Special offer available for Lumen legacy voice customers only

SIP Trunking

Estimated starting at

$15

per session, per month*
12‑month term required

Special offer available for Lumen legacy voice customers only

Voice Complete

Estimated starting at

$14

per concurrent call path, per month*
12‑month term required

Special offer available for Lumen legacy voice customers only

Voice Complete

Estimated starting at

$14

per concurrent call path, per month*
12‑month term required

Special offer available for Lumen legacy voice customers only

Best for

Voice and collaboration for in-office, hybrid and remote enterprise workforces  

Life safety applications and support for Point of Sale, tertiary data and backup voice 

Small and midsize enterprises with on-premises equipment 

Midsize and large enterprises with on-premises equipment 

Lines/trunks

1+ line per location

1+ line per location

5 to 1,000+

5 to 1,000+

Equipment

Available for order as needed 

Included in service rate 

No additional equipment needed 

No additional equipment needed 

Implementation

Co‑managed with Lumen

Fully managed by Lumen including onsite survey and installation

Co‑managed with Lumen

Co‑managed with Lumen

Phone features

Cloud PBX

Cloud PBX

PBX, IP‑PBX

PBX, IP‑PBX

Lumen® Control Centre 





Built-in failover





Scalability





Local and national calling





24/7 management and monitoring



VFax


Call Recording 


Optional add‑ons

Collaboration Tools & App 





Global and toll‑free calling

Coming soon



APIs

Available in Lumen Developer Centre

 *Listed rates are available to qualifying business customers purchasing service for an eligible U.S. location or limited international location. Monthly rates require a term agreement as indicated above, include the listed features and exclude applicable monthly usage, optional add-on products and services, taxes and fees, which are all additional charges. Early termination fees will apply as set forth in customer’s service agreement. Customer must remain in good standing and monthly rate may terminate if customer changes account in any manner including, but not limited to, their service location. Services not available everywhere. Lumen may change, cancel or substitute offers and services, or vary them by service area at its sole discretion without notice. Credit approval and deposit may be required. Additional restrictions, terms and conditions apply. 

 

**Offer available to qualifying business customers purchasing new Lumen LCC Speciality Lines service in eligible continental U.S. locations. Trial is for up to 60 days at 1 specific site location, up to 8 lines. Customer must notify Lumen in writing before the end of the trial to terminate service. Invoicing for service will begin at the end of the trial. If customer terminates service after trial, the CPE must be returned within 30 days after trial termination and customer will be billed for site survey and installation costs of $1,170. Services not available everywhere. Lumen may change, cancel or substitute offers and services, or vary them by service area at its sole discretion without notice. Credit approval and deposit may be required. Offer may not be combined with other offers. Additional restrictions, terms and conditions apply.

Support and service options

Lumen® Managed and Professional Services

Get the dedicated advisory, project and management expertise you need to amplify the value of your next‑gen voice solutions.

Lumen® Managed and Professional Services

Get the dedicated advisory, project and management expertise you need to amplify the value of your next‑gen voice solutions.

Customer stories

South Dakota Logo

Advancing public safety statewide

Learn how the state of South Dakota looked to Lumen to modernise its 9‑1‑1 system to support residents and visitors.

Advancing public safety statewide

Learn how the state of South Dakota looked to Lumen to modernise its 9‑1‑1 system to support residents and visitors.

A group of individuals in a call centre wearing headsets and focused on their computer screens

Questions? Let’s talk.

Contact our team to get the assistance and answers you are looking for.

Questions? Let’s talk.

Contact our team to get the assistance and answers you are looking for.

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sales callback

Call Sales
800‑871‑9244

1Metrigy Research, Workplace Collaboration 2023‑24, 2023.

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