NEXT-GEN VOICE
Modernise to meet the hybrid reality
Find the right fit to evolve your legacy voice with our four-question quiz.
Lumen voice solutions
Evolve your legacy voice and calling solutions with Lumen® Next-Gen Voice and take control of your workplace environment.
Which cloud-based voice solutions fit your needs? Answer four short questions to help find your fit and modernise your legacy telecommunications infrastructure.
Investing in workplace collaboration
Companies investing in workplace collaboration technologies, such as Lumen® Next-Gen Voice solutions, are projected to see:
Compare featured solutions
| Best for | Small and midsize enterprises with on-premises equipment | Midsize and large enterprises with on-premises equipment | Life safety app and support for Point of Sale, tertiary data, OOBM and backup voice |
| Lines/trunks | 5 to 1,000+ | 5 to 1,000+ | 1+ line per location |
| Equipment | No additional equipment needed | No additional equipment needed | Included in service rate |
| Implementation | Co-managed with Lumen | Co-managed with Lumen | Fully managed by Lumen including onsite survey and installation |
| Phone features | PBX, IP-PBX | PBX, IP-PBX | Cloud PBX |
| Lumen® Control Centre x
Use for on-demand service management |
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| Built-in failover | |||
| Scalability | |||
| Local and national calling | |||
| 24/7 management and monitoring | |||
| Lumen® Unified Communications and Collaboration | |||
| Lumen® Managed and Professional Services | |||
| Global and toll-free calling | |||
| APIs | Available in Lumen Developer Centre | ||
*Listed rates are available to qualifying business customers purchasing service for an eligible U.S. location or limited international location. Monthly rates require a term agreement as indicated above, include the listed features and exclude applicable monthly usage, optional add-on products and services, taxes and fees, which are all additional charges. Early termination fees will apply as set forth in customer’s service agreement. Customer must remain in good standing and monthly rate may terminate if customer changes account in any manner including, but not limited to, their service location. Services not available everywhere. Lumen may change, cancel, or substitute offers and services, or vary them by service area at its sole discretion without notice. Credit approval and deposit may be required. Additional restrictions, terms and conditions apply..
**Offer available to qualifying business customers purchasing new Lumen LCC Speciality Lines service in eligible continental U.S. locations. Requires minimum of 25 customer locations and trial is for up to 60 days at 1 specific site location, up to 8 lines. Customer must notify Lumen in writing before the end of the trial to terminate service. Invoicing for service will begin at the end of the trial. If customer terminates service after trial, the CPE must be returned within 30 days after trial termination and customer will be billed for site survey and installation costs of $1,170. Services not available everywhere. Lumen may change, cancel, or substitute offers and services, or vary them by service area at its sole discretion without notice. Credit approval and deposit may be required. Offer may not be combined with other offers. Additional restrictions, terms and conditions apply.
Support and service options
Customer stories
Advancing public safety statewide
South Dakota looked to Lumen to modernise its 9-1-1 system to support residents and visitors.
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Questions? Let’s talk.
Contact our team to get the assistance and answers you are looking for.
Questions? Let’s talk.
Contact our team to get the assistance and answers you are looking for.
Questions? Let’s talk.
Contact our team to get the assistance and answers you are looking for.
1Metrigy Research, Workplace Collaboration 2023-24, 2023.
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