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Get trusted, reliable expertise from adoption to connectivity with implementation services for your UC&C solution

Maximise your UC&C benefits with a trusted advisor

Lumen Enablement Services for UC&C is a service suite which focuses on primary pillars to assist you in evaluating and implementing your UC&C needs. Whether purchasing Cisco Webex, Zoom or Microsoft Teams or a combination—Lumen has the infrastructure, platform and expertise to help you implement a solution that meets your business needs.

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Seamless migration

Transition to your new solution and minimise disruption — receiving the experience and capability to take your organisation on the journey from legacy services to Unified Communications.


Optimised performance

Leverage Lumen expertise, personnel and training, so you can focus limited IT resources on more pressing tasks. Implement a solution that incorporates best practices from highly skilled experts delivering the performance you need.

Total Solution

Confidence in a total, end-to-end solution

Lumen has extensive experience in supporting enterprise UC&C solutions. This provides a single point of contact to save you time and money by concentrating resources.

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Features and Specifications

  • Adoption services
  • Training sessions
  • Job aid creation and
  • End users guides


These can be bought individually or as a parcel to help you achieve business objectives in consuming Lumen UC&C solutions. They can be purchased as a one-time offer or on a monthly recurring basis.

The Lumen CPE Technical Assistance Centre engineering team will help you configure complex UC&C solutions to interoperate with existing premises infrastructure.

A suite of services including:

  • Management of your cloud Session Border Controller (SBC)
  • Reporting and analytics for UC&C solutions
  • Management of TN and Tenant cloud collaboration instance services.

  • Lumen access to UC&C platform bridging
  • Enables an integrated audio- and web-conferencing solution including a full range of calling options.


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