Lumen Enterprise & Business Customer Support

877‑453‑8353 option 5

(6 a.m.‑6 p.m. MT)

To schedule an activation, contact your customer care manager. ​

Note: Ancillary Fees may be applicable. ​

​

Activations & Plug and Play Support–Customer Support Team (CST) 

877‑453‑8353​

New Service Activations choose option 3, then​

Option 1: CST Support for New Plug and Play Services​

Option 2: Escalations for Activations or CST Support​

Option 3: Scheduled Activations​

Option 4: SDWAN Activations

Implementations Management Group (IMG) Test & Turn Up​

800‑860‑6403

​

Broadband Installation Group Test & Turn Up ​

866‑323‑2244

8‑digit (LATIS) billing account numbers

800‑860‑1020 or care.inquiry@lumen.com

9‑digit (Ensemble) billing account numbers

800‑786‑6272

13‑ to 15‑digit (CRIS) billing account numbers

800‑777‑9594

National Wholesale accounts

888‑496‑7447

877‑453‑8353 option 2, then 1

877‑453‑8353 option 1, then 2,

then 5, then 3

• Cloud Application Manager 
• Cyxtera Colocation Services 
• Managed Hosting Services 888‑638‑6771

Network Transmission Services

888‑638‑6771

888‑447‑1119 or

National: 888‑447‑1119

Local: 303‑389‑4018

Customer care specialists can be reached 24/7/365 by phone at 800‑536‑3273 or email at EdgeServicesIncident@lumen.com

Voice equipment including Avaya, Nortel and ShoreTel 800‑421‑2271

Data equipment 877‑453‑8353 or 303‑260‑4905 option 1

877‑453‑8353 option 1, then 2, then 3

AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY

800‑244‑1111 (internet & TV repair)

800‑954‑1211 (phone repair)

www.centurylink.com

All other states

800‑786‑6272

866‑697‑5881, option 3, then 1

(6 a.m. – 5 p.m. MT)

Level 3 port out

L3POescalations@lumen.com

https://docs.lumen.com/porting

866‑697‑5881, option 3, then 1

(6 a.m. – 5 p.m. MT)

800‑954‑1211 (Business: Plain Old Telephone Services (POTS) and Analog Services)

800‑244‑1111 (Residential: Plain Old Telephone Services (POTS) and Analog Services)

Repair/Service Assurance – 877‑453‑8353 option 1

866‑434‑2555 option 1​

Submit a ticket

CenturyLink Region: For non‑urgent issues, send an email to 

NEAC‑CLECINQUIRY@lumen.com
​

CenturyLink QC Region: For non‑urgent issues, send an email to 

CSIE@lumen.com

844‑581‑2349

877‑453‑8353 option 1, then 2, then 5, then 1 or 866‑254‑5210

866‑434‑2555 option 3

(Mon ‑ Fri, 8 a.m. to 6 p.m. ET)

855‑CHG‑MGMT or 855‑244‑6468

877‑453‑8353 option 1,2,4,2

866‑788‑9888

Call Blocking Redress Assistance

Lumen realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Lumen via email at rcc@lumen.com or call us at 1‑877‑453‑8353. At the voice prompt, please select the following options: 1 for service issue; 2 for service issues; 2 for National voice services; 3 for other voice services.

844‑889‑6648

For help with Hosted VoIP (stand‑alone or with Managed Office), IQ SIP Trunk and Integrated Access (stand‑alone, with Core Connect Enterprise or with Fiber+/Fiber+ Enterprise).

Legacy CenturyLink

800‑860‑1020 (LGT01)
800‑244‑1111 (ULD02)

866‑965‑4944 (after hours or company holidays)

VoIP Repair ‑ 877‑453‑8353 options 1, 2, 2, 3​

VoIP Support – 844‑885‑8636

MACDesk@lumen.com

800‑888‑6771 or 720‑888‑0429
dl‑vyvxtoc@lumen.com

Lumen Relocation Request Portal

This Portal provides a step‑by‑step guide to notify Lumen of your upcoming construction project or to request Lumen to relocate its facilities that are impacted by your construction project.