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Control Center

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Enterprise & Wholesale

North America

Enterprise and Wholesale Repair

National services:

For an open ticket ‑ option 1, then 1

Escalation Assistance:

Local ILEC Services:

Local ILEC Services:

Edge Services:

Portal Support



Black Lotus Hosting Services with DDoS Protection

CenturyLink Technology Solutions
(CTS, legacy Savvis®)


Network Transmission Services

Unified Communications and Collaboration

Content Delivery Network (CDN)

Edge Services

Equipment (CPE)

Field Tech Services (billable remote hands)

CenturyLink Residential & Small Business Repair (Including Fiber)

Local Number Portability
(Legacy Level 3)

Local Services
(Legacy Qwest LEC area)

Local Wholesale for CLEC and Payphone

Lumen Workplace

Managed Services (Formerly MES and TMNS)

National Wholesale Customer Care

Network Maintenance (change management coordinator)

SD-WAN / SASE / Managed Enterprise with Cisco Meraki (MECM)

Physical Security (facility access)

Quantum Fiber Residential & Small Business Repair

Rural Call Completion

System Designer Operations Center
(legacy CenturyLink)

Toll Free Services

VoIP MAC Desk / National Technical Assistance Center
(legacy CenturyLink)


Asia Pacific (APAC)

Enterprise & Wholesale Repair