ACCOLADE

Helping a health benefits solutions provider boost efficiency with SD-WAN.

Wielding data with SD-WAN

Accolade needed a cloud-based network to manage high-volume data flow. Lumen increased network speed and optimized routing for real-time data to help Accolade deliver more efficient customer service.

Doctor in laboratory reviewing data on computer monitor analyzing samples from medical vials.

Improved system framework equals happy customers

Challenges
Solutions
Results

Challenges

Needed to support remote workforce
Required secure access to cloud-based data and applications
Desired increased bandwidth to handle big data

Challenges

Needed to support remote workforce
Required secure access to cloud-based data and applications
Desired increased bandwidth to handle big data

Illustration of the cloud connected to open laptop via WiFi, a cellphone and global network.

Solutions

Lumen® Dedicated Internet Access (DIA) to connect applications
Lumen® SD-WAN with Versa Networks to optimize data routing
Lumen® Managed Solutions to monitor efficiency

Solutions

Lumen® Dedicated Internet Access (DIA) to connect applications
Lumen® SD-WAN with Versa Networks to optimize data routing
Lumen® Managed Solutions to monitor efficiency

Illustration of the cloud connected to storage and core computing

Results

Improved call quality
Increased customer satisfaction
40% monthly cost reduction versus the previous solution

Results

Improved call quality
Increased customer satisfaction
40% monthly cost reduction versus the previous solution

laptop, phone cloud and global connectivity icon

What works for Accolade

Lumen® Dedicated Internet Access (DIA)

Fast, reliable applications and data connectivity

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Lumen® Dedicated Internet Access (DIA)

Fast, reliable applications and data connectivity

Lumen® SD-WAN with Versa Networks

One automated platform to coordinate workloads securely

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Lumen® SD-WAN with Versa Networks

One automated platform to coordinate workloads securely

Lumen® Managed Solutions

Monitor network performance and traffic for optimization

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Lumen® Managed Solutions

Monitor network performance and traffic for optimization

“The Lumen portal gives me a unique look at the WAN. It’s one pane of glass that lets me see it from the carrier’s perspective.”

— Erik Berta

Network Architect and Principal Cloud Engineer, Accolade

Woman in research lab standing at computer workstation reviewing data on a note card with information on the monitor.

About Accolade

Accolade provides employers with personalized health and benefits solutions for their employees by utilizing industry advisors, clinical experts and a deep knowledge of the healthcare system.

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