ACCOLADE

Helping a health benefits solutions provider boost efficiency with SD-WAN.

Wielding data with SD-WAN

Accolade needed a cloud-based network to manage high-volume data flow. Lumen increased network speed and optimized routing for real-time data to help Accolade deliver more efficient customer service.

Doctor in laboratory reviewing data on computer monitor analyzing samples from medical vials.

Improved system framework equals happy customers

Challenges

  • Needed to support remote workforce
  • Required secure access to cloud-based data and applications
  • Desired increased bandwidth to handle big data 

Challenges

  • Needed to support remote workforce
  • Required secure access to cloud-based data and applications
  • Desired increased bandwidth to handle big data 
Illustration of the cloud connected to open laptop via WiFi, a cellphone and global network.

Solutions

  • Lumen® Dedicated Internet Access (DIA) to connect applications
  • Lumen® SD-WAN with Versa Networks to optimize data routing
  • Lumen® Managed Solutions to monitor efficiency

Solutions

  • Lumen® Dedicated Internet Access (DIA) to connect applications
  • Lumen® SD-WAN with Versa Networks to optimize data routing
  • Lumen® Managed Solutions to monitor efficiency
Illustration of the cloud connected to storage and core computing

Results

  • Improved call quality
  • Increased customer satisfaction
  • 40% monthly cost reduction versus the previous solution 

Results

  • Improved call quality
  • Increased customer satisfaction
  • 40% monthly cost reduction versus the previous solution 
laptop, phone cloud and global connectivity icon

What works for Accolade

Network Globe

Lumen® Dedicated Internet Access (DIA)

Fast, reliable applications and data connectivity

LEARN MORE

Lumen® Dedicated Internet Access (DIA)

Fast, reliable applications and data connectivity

MPLS IPVPN Service

Lumen® SD-WAN with Versa Networks

One automated platform to coordinate workloads securely

LEARN MORE

Lumen® SD-WAN with Versa Networks

One automated platform to coordinate workloads securely

Managed Services IT-Consulting Services

Lumen® Managed Solutions

Monitor network performance and traffic for optimization

LEARN MORE

Lumen® Managed Solutions

Monitor network performance and traffic for optimization

Accolade health benefits solutions provider logo

“The Lumen portal gives me a unique look at the WAN. It’s one pane of glass that lets me see it from the carrier’s perspective.”

 

— Erik Berta

Network Architect and Principal Cloud Engineer, Accolade

Woman in research lab standing at computer workstation reviewing data on a note card with information on the monitor.

About Accolade

Accolade provides employers with personalized health and benefits solutions for their employees by utilizing industry advisors, clinical experts and a deep knowledge of the healthcare system.

READ STORY