PhoneBurner

A sales enablement platform delights customers with high‑quality voice tech

PhoneBurner

A sales enablement platform delights customers with high‑quality voice tech

Delivering world‑class voice services to customers

PhoneBurner is a cloud‑based power dialer and outreach solution that helps agents maximize quality conversations while minimizing time‑consuming tasks and workflows. PhoneBurner blends calls, email and SMS, and gives admins a powerful set of tools to scale best practices that win deals.

Delivering world‑class voice services to customers

PhoneBurner is a cloud‑based power dialer and outreach solution that helps agents maximize quality conversations while minimizing time‑consuming tasks and workflows. PhoneBurner blends calls, email and SMS, and gives admins a powerful set of tools to scale best practices that win deals.

Woman works from her desk and speaks on a headset
Woman works from her desk and speaks on a headset  PlayButton

See how PhoneBurner maximizes call quality with Lumen (1:54)

Challenges

  • Poor voice quality prevented PhoneBurner from delivering top‑notch service
  • Poor voice quality led to decreased NPS scores
  • Insufficient infrastructure meant customers didn’t get the highest quality product
  • Increased client frustration and customer churn

Challenges

  • Poor voice quality prevented PhoneBurner from delivering top‑notch service
  • Poor voice quality led to decreased NPS scores
  • Insufficient infrastructure meant customers didn’t get the highest quality product
  • Increased client frustration and customer churn

Solutions

  • Lumen is a Tier 1 carrier with a world‑class network
  • Lumen Hosted VoIP provides integrated calling service
  • Cloud‑ready SIP and APIs of Lumen Voice Complete optimize communications
  • 600 Global Concurrent Call Paths (CCPs) with future growth to ~2,500

Solutions

  • Lumen is a Tier 1 carrier with a world‑class network
  • Lumen Hosted VoIP provides integrated calling service
  • Cloud‑ready SIP and APIs of Lumen Voice Complete optimize communications
  • 600 Global Concurrent Call Paths (CCPs) with future growth to ~2,500

Results

  • 10–30% increase in answer rates
  • Consistently “excellent” call quality
  • Improved NPS and Net Effectiveness Ratio
  • Securing new clients and winning back old ones

Results

  • 10–30% increase in answer rates
  • Consistently “excellent” call quality
  • Improved NPS and Net Effectiveness Ratio
  • Securing new clients and winning back old ones

What works for PhoneBurner

Phone Burner logo

“I am in the service delivery business and working with Lumen has made delivering that service to my internal customers so much better.”


— Kevin Reeves, CTO

PhoneBurner

“I am in the service delivery business and working with Lumen has made delivering that service to my internal customers so much better.”


— Kevin Reeves, CTO

PhoneBurner

Man works from a computer screen while communicating on a headset

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