ZOOM

Scaling a global communications innovator with secure connectivity.

Zoom into the future

Zoom needed a global networking partner to meet its high-capacity and growing application needs. We ramped up secure and reliable connectivity to help Zoom delight its users around the world.

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Building a secure foundation for global scale

Challenges
Solutions
Results

Challenges

Needed to manage skyrocketing growth and expanding footprint
Required ability to scale globally
Needed high-quality, 24/7 network availability and reliability

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Solutions

Lumen® MPLS IP VPN to connect their data centers in California and New York
Lumen® Wavelength Services to connect their data centers in North America, Latin America and Europe as well as to key high-volume customers
Lumen® Dedicated Internet Access at all major sites, including a colocation facility in Brazil
Lumen® Voice for conferencing and Zoom Phone support

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Results

Ability to scale globally
Reliable network connectivity and security delivering higher-quality customer experience
Brought Zoom closer to its customers
Made collaboration easier

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What works for Zoom

Lumen® MPLS IP VPN

Reliable, secure any-to-any/point-to-point WAN connections

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Lumen® Wavelength Services

Low-latency routing for maximum speed and performance

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Lumen® Dedicated Internet Access

Scalable and secure connectivity for enterprise applications

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Lumen® Voice

Agile voice, video and contact center solutions

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“Zoom has had historical growth. Our challenge is to be able to keep up with customers’ needs and add capacity to our network. The Lumen global network is one of the biggest networks in the world, and that capacity will be critical to our business as we grow.”

Video: Powering secure, scalable collaboration and experiences (1:54)

— Alex Guerrero

Manager of Zoom SaaS Operations

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About Zoom

Zoom is a leading provider of cloud-based communication solutions, including video and audio calls, virtual meetings and webcasts. Its diverse customers range from individual users to Fortune 100 enterprises.

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