Viewing the status of a configuration change request
Using Lumen Connect, you can check the status of tickets you've submitted to request configuration changes for Lumen® IQ Networking and/or DIA services, such as DNS, IP addressing, routing, QoS, and firewall.
To view the status of a configuration change request:
- Using the left menu, click Support, then Ticketing.
Lumen Connect lists all tickets—repair, potential repair, activation, configuration, billable field tech, maintenance inquiry, portal support, and reason for outage (RFO)—including tickets Lumen created on your behalf. By default, Lumen Connect shows tickets created in the past 90 days and tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are marked with a yellow flag (). Tickets needing a reply from you are marked with a green flag ().
- Do any of the following:
- To view details or work log notes for a ticket, click anywhere on the row for the ticket.
Lumen Connect shows details for the ticket you selected.
- To filter the list so you see only configuration tickets, select Configuration from the All Ticket Types list.
- To refresh the list, click the icon.
- To download a spreadsheet (.xls) of the tickets, click the icon.
- To view details or work log notes for a ticket, click anywhere on the row for the ticket.
