Customer Support

Contact Customer Support

Please complete all parts of the form below. One of our customer support specialists will review your request and contact you within two working days.

Control Centre

Your digital hub to view and pay invoices, manage orders and repairs, customise services and more.

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REPAIR STATUS

ORDER STATUS

Enterprise and Wholesale

For activations, invoicing or repair enquiries in North America call: 877‑453‑8353

North America
Asia Pacific

North America

For support information please reference the Lumen customer handbook

Enterprise and Wholesale Repair

National services:

877‑453‑8353 or 303‑260‑4905 option 1

For an open ticket ‑ option 1, then 1

Local ILEC Services:

AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY

Electrical / Optical / DWDM:
888‑678‑8080 option 1, then 2

Local Ethernet / ATM / Frame Relay:

800‑229‑6751 option 1, then 1

Local ILEC Services:

All other states

Electrical / Optical / DWDM:

877‑453‑8353 option 1

Local Ethernet / ATM / Frame Relay:

877‑453‑8353 option 1

Edge Services:

Customer Care Specialists can be reached by phone 24/7/365 at 800‑536‑3273

Portal Support

877‑453‑8353 option 5

(6 a.m.‑6 p.m. MT)

Activations

Enterprise and Wholesale

To schedule an activation, contact your customer care manager.

Note: Ancillary Fees may be applicable.

Activations & Plug and Play Support–Customer Support Team (CST)

877‑453‑8353

New Service Activations choose option 3, then

Option 1 CST Support for New Plug and Play Services

Option 2 Escalations for Activations or CST Support

Option 3 Scheduled Activations

Option 4 SDWAN Activations

National Wholesale

Implementations Management Group (IMG) Test & Turn Up

800‑860‑6403

Broadband Installation Group Test & Turn Up

866‑323‑2244

Billing

Legacy CenturyLink

8‑digit (LATIS) invoicing account numbers

800‑860‑1020 or care.inquiry@lumen.com

9‑digit (Ensemble) invoicing account numbers

800‑786‑6272

13‑ to 15‑digit (CRIS) invoicing account numbers

800‑777‑9594

National Wholesale accounts

888‑496‑7447

Legacy Level 3

877‑453‑8353 option 2, then 1

Black Lotus Hosting Services with DDoS Protection

877‑453‑8353 option 1, then 2, then 5, then 3

CenturyLink Technology Solutions
(CTS, legacy Savvis®)

Cloud Application Manager
Cyxtera Colocation Services
Managed Hosting Services

888‑638‑6771

Savvis®

Network Transmission Services

888‑638‑6771

Unified Communications and Collaboration

888‑447‑1119 or

National: 888‑447‑1119

Local: 303‑389‑4018

Content Delivery Network (CDN)

877‑612‑9015 or CDNsupport@lumen.com

Edge Services

Customer care specialists can be reached 24/7/365 by phone at 800‑536‑3273 or email at EdgeServicesIncident@lumen.com

Equipment (CPE)

Voice equipment including Avaya, Nortel and ShoreTel

800‑421‑2271

Data equipment

877‑453‑8353 or 303‑260‑4905 option 1

Field Tech Services (billable remote hands)

877‑453‑8353 option 1, then 2, then 3

CenturyLink Residential and Small Business Repair (Including Fibre)

AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY

800‑244‑1111 (internet and TV repair)

800‑954‑1211 (phone repair)

www.centurylink.com

All other states

800‑786‑6272

Local Number Portability
(Legacy Level 3)

Level 3 port in

866‑697‑5881, option 3, then 1 (6 a.m. – 5 p.m. MT)

Level 3 port out

L3POescalations@lumen.com

www.lumen.com/help/en‑us/porting.html

Level 3 projects

866‑697‑5881, option 3, then 1 (6 a.m. – 5 p.m. MT))

Local Services
(Legacy Qwest LEC area)

800‑954‑1211 (Business: Plain Old Telephone Service (POTS) and Analogue Services)

800‑244‑1111 (Residential: Plain Old Telephone Service (POTS) and Analogue Services)

Repair/Service Assurance – 877‑453‑8353 option 1

Local Wholesale for CLEC and Payphone

866‑434‑2555 option 1

Submit a ticket

CenturyLink Region: For non‑urgent issues, send an email to NEAC‑CLECINQUIRY@lumen.com

CenturyLink QC Region: For non‑urgent issues, send an email to CSIE@lumen.com

Lumen Workplace

800‑540‑5256 or 719‑884‑9034

Managed Services (Formerly MES and TMNS)

844‑581‑2349

Managed Security

877‑453‑8353 option 1, then 2, then 5, then 1 or 866‑254‑5210

National Wholesale Customer Care

866‑434‑2555 option 3

(Mon ‑ Fri, 8 a.m. to 6 p.m. ET)

Network Maintenance (change management coordinator)

855‑CHG‑MGMT or 855‑244‑6468

SD-WAN / SASE / Managed Enterprise with Cisco Meraki (MECM)

877‑453‑8353 option 1,2,4,2

Physical Security (facility access)

866‑788‑9888

Quantum Fibre Residential and Small Business Repair

833‑250‑6306 (7 a.m. to 11 p.m. CST)

fibersuccess@q.com

Robocalling Mitigation

Call Blocking Redress Assistance

Rural Call Completion

Lumen realises the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Lumen via email at rcc@lumen.com or call us at 1‑877‑453‑8353. At the voice prompt, please select the following options: 1 for service issue; 2 for service issues; 2 for National voice services; 3 for other voice services.

Lumen realises the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Lumen via email at rcc@lumen.com or call us at 1‑877‑453‑8353. At the voice prompt, please select the following options: 1 for service issue; 2 for service issues; 2 for National voice services; 3 for other voice services.

System Designer Operations Centre
(legacy CenturyLink)

844‑889‑6648

For help with Hosted VoIP (stand‑alone or with Managed Office), IQ SIP Trunk and Integrated Access (stand‑alone, with Core Connect Enterprise or with Fibre+/Fibre+ Enterprise).

Freephone Services

Legacy CenturyLink

800‑860‑1020 (LGT01)
800‑244‑1111 (ULD02)