Warning

Lumen logo Lumen logo
X
  • Control Center

Session Timout

Your session has timed out, please sign in again.  

Sign Out

You have been signed out

Unauthorized

You are an unauthorized user

Token Error

There has been a token error

  • Solutions
    • By Business Outcome
    • By Industry
    • By Business Type
    • By Technical Use Case
    • By Use Case
    • AI

      Support large AI workloads by using programmable connectivity to control bandwidth, path and latency.

    • Business Continuity

      Provide resilient, scalable connectivity, proactive security and wireless backup for cost-effective, seamless operations.

    • Network-as-a-Service

      Quickly deliver reliable, secure connectivity services that scale to your business and offer affordable pay-as-you-go pricing.

    • Reliable & Secure Connectivity

      DIA and SASE integrate to offer secure, consistent connectivity with proactive threat protection enabling seamless and scalable network modernization.

    By Industry
    • Energy
    • Financial Services
    • Gaming Network
    • Healthcare
    • Manufacturing
    • Media & Entertainment
    • Pharmaceuticals
    • Public Sector
    • Retail
    • Technology
    • Energy
    • Financial Services
    • Gaming Network
    • Healthcare
    • Manufacturing
    • Media & Entertainment
    • Pharmaceuticals
    • Public Sector
    • Federal
    • Defense & IC
    • State & Local
    • Public Safety
    • Higher Education
    • Retail
    • Technology
    • By Business Type
    • Enterprise Business

      Explore next-gen connectivity and security solutions for your large, distributed enterprise. 

    • Midsize Business

      Discover how to achieve speed, scale and security for your midsize business with resources and product recommendations. 

    • Public Sector

      Explore how to attain efficiency, security and connectivity solutions for your public sector organization utilizing helpful resources.

    • Wholesale

      Future-ready wholesale networking, security and voice solutions to meet your customers’ digital business demands.

    • By Technical Use Case
    • Network-as-a-Service

      Quickly deliver reliable, secure connectivity services that scale to your business and offer affordable pay-as-you-go pricing.

    • Reliable & Secure Connectivity

      DIA and SASE integrate to offer secure, consistent connectivity with proactive threat protection for enabling seamless and scalable network modernization.

  • Services
    • Infrastructure
    • Connectivity
    • Security
    • Communication
    • Media & Entertainment
    • View All Products
    • Featured Services
    • Wavelengths

      Handle up to 400 Gbps on your network with few elements for max speed, scalability and performance.

    • Colocation

      A reliable infrastructure to support business apps and grow market presence.

    • Dark Fiber

      A high-capacity, scalable and secure fiber optic network dedicated to your business and managed by Lumen.

    • Categories
    • Edge Compute & Storage
    • Featured Services
    • Ethernet

      Establish secure, high-speed connections between locations, data centers and cloud providers for instant access to business resources.

    • IP VPN

      Manage traffic prioritization and routing to efficiently deliver applications across locations.

    • Categories
    • Internet Services
    • On-Demand Network Services
    • Featured Services
    • SD-WAN

      Enhance WAN while minimizing risk using our fully-managed or co-managed solution and hybrid connectivity.

    • SASE

      Unify network and security in a centralized, cloud-based experience to simplify access and management.

    • Categories
    • Cybersecurity
    • Featured Products
    • Lumen® Cloud Voice

      Maximize customer experience with cloud-based voice and collaboration tools delivered on a secure, high-performance platform.

    • UC&C

      Enable savings and productivity with unified voice, video and chat solutions.

    • VoIP

      Upgrade legacy calling systems and modernize enterprise communications with a flexible, next-gen voice solution.

    • Next Generation 9-1-1

      Power next-level public safety on the adaptive and high-performance Lumen Network.

    • Contact Center

      Transform customer experience with an omnichannel solution that is quick to deploy and easy to use.

    • Categories
    • Voice
    • Featured Products
    • Vyvx® Broadcast Solutions

      Air live events and on‑demand video with end‑to‑end managed broadcast services from acquisition to delivery.

  • Shop
  • Partners
    • Channel Partners
    • Strategic Technology Partners
    • By Technology Partner
    • By Technology Partner
    • Amazon Web Services
    • Cisco
    • Digital Realty
    • Equinix
    • Google Cloud
    • Microsoft
    • VMware
  • Resources
    • Why Lumen
    • Customer Stories
    • About Us
    • Blog & News
    • Newsroom
    • Developers
    • Why Lumen

      Grow your business with solutions designed to deliver more intuitive networking, cybersecurity and edge cloud experiences.

    • Black Lotus Labs®

      Black Lotus Labs sees and disrupts threats others can’t. Leverage our network visibility to help protect your business. 

    • Network Maps

      View our interactive network maps to see how we connect edge, cloud, data centers and more to our global fiber network. 

    • About Us
    • Sustainability
    • Spotlights
    • News Releases
    • Press Resource Center
    • Executive Bios
  • By Use Case
  • AI

    Support large AI workloads by using programmable connectivity to control bandwidth, path and latency.

  • Business Continuity

    Provide resilient, scalable connectivity, proactive security and wireless backup for cost-effective, seamless operations.

  • Network-as-a-Service

    Quickly deliver reliable, secure connectivity services that scale to your business and offer affordable pay-as-you-go pricing.

  • Reliable & Secure Connectivity

    DIA and SASE integrate to offer secure, consistent connectivity with proactive threat protection enabling seamless and scalable network modernization.

By Industry
  • Energy
  • Financial Services
  • Gaming Network
  • Healthcare
  • Manufacturing
  • Media & Entertainment
  • Pharmaceuticals
  • Public Sector
  • Retail
  • Technology
  • Energy
  • Financial Services
  • Gaming Network
  • Healthcare
  • Manufacturing
  • Media & Entertainment
  • Pharmaceuticals
  • Public Sector
  • Federal
  • Defense & IC
  • State & Local
  • Public Safety
  • Higher Education
  • Retail
  • Technology
  • By Business Type
  • Enterprise Business

    Explore next-gen connectivity and security solutions for your large, distributed enterprise. 

  • Midsize Business

    Discover how to achieve speed, scale and security for your midsize business with resources and product recommendations. 

  • Public Sector

    Explore how to attain efficiency, security and connectivity solutions for your public sector organization utilizing helpful resources.

  • Wholesale

    Future-ready wholesale networking, security and voice solutions to meet your customers’ digital business demands.

  • By Technical Use Case
  • Network-as-a-Service

    Quickly deliver reliable, secure connectivity services that scale to your business and offer affordable pay-as-you-go pricing.

  • Reliable & Secure Connectivity

    DIA and SASE integrate to offer secure, consistent connectivity with proactive threat protection for enabling seamless and scalable network modernization.

  • Featured Services
  • Wavelengths

    Handle up to 400 Gbps on your network with few elements for max speed, scalability and performance.

  • Colocation

    A reliable infrastructure to support business apps and grow market presence.

  • Dark Fiber

    A high-capacity, scalable and secure fiber optic network dedicated to your business and managed by Lumen.

  • Categories
  • Edge Compute & Storage
  • Featured Services
  • Ethernet

    Establish secure, high-speed connections between locations, data centers and cloud providers for instant access to business resources.

  • IP VPN

    Manage traffic prioritization and routing to efficiently deliver applications across locations.

  • Categories
  • Internet Services
  • On-Demand Network Services
  • Featured Services
  • SD-WAN

    Enhance WAN while minimizing risk using our fully-managed or co-managed solution and hybrid connectivity.

  • SASE

    Unify network and security in a centralized, cloud-based experience to simplify access and management.

  • Categories
  • Cybersecurity
  • Featured Products
  • Lumen® Cloud Voice

    Maximize customer experience with cloud-based voice and collaboration tools delivered on a secure, high-performance platform.

  • UC&C

    Enable savings and productivity with unified voice, video and chat solutions.

  • VoIP

    Upgrade legacy calling systems and modernize enterprise communications with a flexible, next-gen voice solution.

  • Next Generation 9-1-1

    Power next-level public safety on the adaptive and high-performance Lumen Network.

  • Contact Center

    Transform customer experience with an omnichannel solution that is quick to deploy and easy to use.

  • Categories
  • Voice
  • Featured Products
  • Vyvx® Broadcast Solutions

    Air live events and on‑demand video with end‑to‑end managed broadcast services from acquisition to delivery.

  • By Technology Partner
  • Amazon Web Services
  • Cisco
  • Digital Realty
  • Equinix
  • Google Cloud
  • Microsoft
  • VMware
  • Why Lumen

    Grow your business with solutions designed to deliver more intuitive networking, cybersecurity and edge cloud experiences.

  • Black Lotus Labs®

    Black Lotus Labs sees and disrupts threats others can’t. Leverage our network visibility to help protect your business. 

  • Network Maps

    View our interactive network maps to see how we connect edge, cloud, data centers and more to our global fiber network. 

  • About Us
  • Sustainability
  • Spotlights
  • News Releases
  • Press Resource Center
  • Executive Bios
Contact Us Support

Lumen Platform Agreement

Version Date: July 17, 2023

Prior Versions


Lumen Platform Agreement

 

Lumen Privacy

  • Privacy Notice
  • Privacy Center

 

Service Attachments

  • Lumen Network-as-a-Service (including Lumen Defender)
  • Lumen DDoS Essentials

Prior Versions Lumen Platform Agreement

 

Prior Versions Service Attachments

Lumen Platform Agreement FAQ

This Lumen Platform Agreement, comprised of the Additional Terms in Section A below, and the Master Service Agreement terms described in Section B below, including all Service Attachments incorporated by reference therein (together, the "Agreement") are entered into by Lumen and the business entity or person representing the business entity who is agreeing to these terms ("Customer" or “You”) and govern Customer's access to and use of the Services on the Lumen Platform. Lumen means CenturyLink Communications, LLC d/b/a Lumen Technologies Group or its affiliated entities (“Lumen” or “We”). The Lumen entity providing Service will be identified on the invoice.


A. Additional Terms related to Services available on the Lumen Platform


LUMEN SERVICES ARE NOT AVAILABLE FOR CONSUMER USE


If You signed an offline variant of the Master Service Agreement for use of the Services made available on the Lumen Platform, then your offline variant of the Master Service Agreement will apply instead of the then current Master Service Agreement terms identified in Section B below; provided however, You agree these Section A Additional Terms and any applicable Service Attachment(s) associated with Services You activate will apply to the extent You create a connection or activate Services made available on the Lumen Platform. For clarity, an offline variant of the Master Service Agreement refers to a Master Service Agreement previously executed by and between Lumen and/or an affiliate of Lumen and Customer (or an affiliate of Customer if expressly provided for) or a previously executed version of a similar agreement to the extent the Master Service Agreement or similar agreement is not inconsistent with the terms identified in Section B below (including Damages Limitations provisions). An offline variant of the Master Service Agreement does not mean a prior version of Lumen’s or a Lumen affiliate’s standard Master Service Agreement.


This Agreement is effective when You click the checkbox that indicates that You have read and agree to the Lumen Platform Agreement (the "Effective Date"). If You are accepting on behalf of an entity, You represent and warrant that (i) You have full legal authority to bind that entity to this Agreement; (ii) You have read and understand this Agreement and agree that it is a legally binding agreement and the equivalent of a signed, written contract; (iii) You are authorized to activate Services on behalf of the entity in accordance with current pricing in effect at the time you activate Services; (iv) You can bind the entity to all charges and/or billing components and terms associated with any Service (including any function, feature or component) You activate, provision or otherwise access or use within the Lumen Platform, including any changes to any applicable Service; and (v) You agree, on behalf of the entity you are representing, to this Agreement.

Unless otherwise noted by Lumen in an applicable Service Attachment and unless you have an offline variant of the Master Service Agreement as noted above, Lumen may make changes to this Agreement, including pricing (and any Service Attachments, SLAs and/or linked documents) from time to time. Material changes will become effective 30 days after notice is provided to Customer in accordance with the Notices section below. If You do not agree to the revised terms, You may stop using the applicable Service(s). Continued use of the Services after the effective date of any modifications to the Agreement, will constitute Your consent to the changes and You agree to be bound by the modified terms. It is your responsibility to check the applicable website or portal regularly for modifications to this Agreement. We last modified this Agreement on the date listed above.


Lumen may make commercially reasonable updates to the Services from time to time. Lumen will provide notice to Customer if Lumen makes a material change to the Services that has a material impact on Customer's use of the Services.


"Service Attachments” means the then‑current terms and any other additional terms specific to one or more Services made available on the Lumen Platform, which may be updated by Lumen from time to time upon notice.


"Services" means the then‑current list of products and services made available on the Lumen Platform from time to time upon notice. Your election to activate and/or create an account for any Services, including new Services or features added from time to time, constitutes your acceptance of this Agreement and the applicable Service Attachment associated with those Services.


“Order” will also mean online activation of self‑provisioned Services, including (i) submitting a request for Service via “create,” “activate,” “Submit Order” or similar request within the portal and self‑provisioning requested components; and (ii) agreeing to the applicable order summary or confirmation of Service activation request at the pricing included within the summary or confirmation page by clicking “complete”.


Invoicing. You agree monthly invoices may vary based on usage, applicable monthly recurring fees, billing components, other one‑time charges, taxes and fees, and the combination of Services You deploy. You further agree You are responsible for all charges associated with all services you create or activate on the Lumen Platform (e.g., charges related to any applicable tiers or components), including any changes you make to the Services.


Currency. Customer acknowledges that for those Services with pricing stated within the Lumen Platform, pricing is shown in US Dollars (USD); however, Customer will be billed in the currency associated with the applicable BAN selected during the account set up process. Lumen reserves the right to use dynamic exchange rates to calculate all non‑USD billing. This means that the exchange rate published on the day each respective monthly invoice is created will be the exchange rate used to appropriately convert the invoiced amounts from USD to the applicable currency. In the alternative, Lumen reserves the right to adjust the exchange rates on a regular basis (e.g. quarterly). Exchange rate adjustments will not be deemed a rate adjustment.


Unless otherwise expressly provided in a Service Attachment, a “Connection Notice” for Services activated on the Lumen Platform means a notice You receive within the applicable portal indicating “Your Instance was successfully provisioned and is ready for use” or similar system generated notice. This notice also serves as Your Service Commencement Date, is the date/time in which billing commences, and constitutes Lumen’s acceptance of Customer’s request for Service.


Promotions. Lumen may, from time to time, make certain promotional offers available for select Services made available on the Lumen Platform. If You elect to activate any Service subject to a then current promotion, You agree to comply with the terms, conditions and limitations of the applicable promotion.


Feedback. Customer agrees to be contacted by Lumen and to provide feedback on the products and services enabled by the Lumen Platform Agreement. In the event Customer elects to communicate to Lumen suggestions for improvements to the Software or Service (“Feedback”), Lumen will own all right, title and interest in and to the Feedback, even if Customer has designated the Feedback as confidential, and Lumen will be entitled to use the Feedback without restriction. Customer irrevocably assigns all right, title, and interest in and to the Feedback to Lumen and agrees to provide Lumen such assistance as it may require to document, perfect and maintain Lumen’s rights to the Feedback.


Discontinuation of Services. Lumen will notify Customer at least 30 days before discontinuing any Service unless Lumen replaces the discontinued Service or functionality with a materially similar Service or functionality.


References to Service install or installation in the applicable Master Service Agreement will also refer to Service activation or any other Lumen generated response that Service is available and ready to configure.


Unless otherwise expressly stated in a Service Attachment, Lumen does not guarantee activation times for any Services deployed on the Lumen Platform. Any right of termination for installation delay does not apply to Services made available on the Lumen Platform.


Notice. Lumen may provide any notice to Customer under this Agreement by: (i) posting a notice on the applicable website or portal; or (ii) sending a message to the email address then associated with the Customer account. Notices posted on the website will be effective upon posting or as otherwise stated in the notice and notices provided by email will be effective when the email is sent. It is Customer’s responsibility to keep its email address current. Customer will be deemed to have received any email sent to the email address then associated with the Customer account when the email is sent, whether or not Customer actually receives the email. Customer acknowledges that notice provided in accordance with this section is in lieu of and not in addition to any legal notice section of any offline agreement or Service Attachment.


Inactivity. Lumen may provide notice to Customer if, for a period of 60 days (a) Customer has not accessed or used the Lumen Platform; and/or (b) pay as you go or usage based Services have not incurred any charges. If Customer does not respond within 30 days of its intent to either maintain access to the Lumen Platform or utilize the Services, Lumen reserves the right to terminate access or the affected Services and/or this Agreement, as applicable upon 30 days' advance notice. Termination for inactivity means access to the applicable portal will terminate, Customer content will be deleted and Customer may be required to re‑register for Services and/or create new credentials in order to activate new or additional Services.


Notwithstanding any terms to the contrary in Section B or in any Service Attachment, no resale of Services activated on the Lumen Platform is permitted.


Privacy Notice: Any personal information or data that is collected, used or shared by Lumen in connection with this Agreement or the Services is subject to the Privacy Notice.


Data Protection: Any processing of personal information or data on Your behalf via the Services is subject to the Data Protection Addendum, which is a Service Attachment for purposes of the Agreement.


If any type of economic, trade or other governmental or transactional sanction applies to the performance of Lumen’s obligations under this Agreement or to Customer’s use or permitted resale of this service, Lumen may immediately terminate the affected Service without liability, upon written notice to Customer.


In addition to any other term of acceptable use in the Master Services Agreement, You represent and warrant that use the Services in compliance with all applicable laws, rules and regulations that govern the supply and use of services. You will have and maintain relevant permissions, authorization and licenses to install and use the Services. You are responsible for any use or misuse of Services including use of Services by its end users. Any use of Service by end user shall be attributed to the Customer as if it had used the Services. You will defend Lumen and its affiliates from any claims arising from or related to Your breach of this provision, including any claims related to Lumen’s exercise of all available remedies, including suspension or termination as provided below. Customer will also pay any costs of settlement or any damages finally awarded by a court of competent jurisdiction against Lumen and payable to such third party as a result of such claims.


Notwithstanding any other provision in any applicable terms, Lumen will have the right to immediately suspend or terminate the service should there be any actual or alleged breach of applicable law, rules or regulation including pursuant to a notice/direction from any governmental authority to do so.


In the event of a conflict in any term of any documents that govern the provision of Services, the following order of precedence will apply in descending order of control: these Section A. Additional Terms, the Service Attachments, the applicable Master Services Agreement, and the Order(s).

Lumen logo
Lumen logo

Contact Us

Sign In

Billing

Support

Lumen Tech Co Twitter Account
Lumen Technologies LInked In Account
Lumen Tech Facebook Account
Lumen Technologies Youtube Account
Lumen Tech Co Twitter Account
Lumen Technologies LInked In Account
Lumen Tech Facebook Account
Lumen Technologies Youtube Account
Lumen Tech Co Twitter Account
Lumen Technologies LInked In Account
Lumen Tech Facebook Account
Lumen Technologies Youtube Account

About Us

Careers

Investors

Newsroom

Public Sector

CenturyLink

Quantum Fiber

Sustainability

Trust Center

Wholesale

WHY LUMEN

Lumen Digital

Why Lumen

Black Lotus Labs®

Network Maps

RESOURCES

Blog & News

News Releases

Customer Portals

Customer Stories

Developer Center

Partners

Suppliers

Support

RESOURCES

Blog

News

Customer Portals

Customer Stories

Partners

Suppliers

Support

RESOURCES

Blog

News

Customer Portals

Customer Stories

Partners

Suppliers

Support

Not all products and services are available in all regions and countries; please contact a representative near you for details.

Blank Image
  • Australia Flag Australia
  • Hong Kong flag Hong Kong
  • India Flag India
  • Japan Flag Japan
  • Singapore Flag Singapore
  • United States Flag United States

About Us     Accessibility     Canadian Ombudsman   Careers     Contact Us     Cookie Settings     Governance     Legal     Privacy     Public Policy     Support

© 2025 Lumen Technologies. All Rights Reserved. Lumen is a registered trademark in the United States, EU and certain other countries.

About Us     Accessibility     Careers     Contact Us     Cookie Settings     Governance     Legal     Privacy     Support

© 2025 Lumen Technologies. All Rights Reserved.

About Us       Accessibility       Careers      Contact Us       Cookie Settings       Governance      Legal       Legal Notices       Privacy       Support

© 2025 Lumen Technologies. All Rights Reserved.

About Us     Accessibility     Careers     Contact Us    Cookie Settings   Gender Pay Gap 2022 (UK)    Governance    Legal    Modern Slavery Statement 2020 (UK)   Privacy     Support     UK Tax Strategy    Carbon Reduction Plan

© 2025 Lumen Technologies. All Rights Reserved.