Warning

Lumen logo Lumen logo
X
  • Control Center

Session Timout

Your session has timed out, please sign in again.  

Sign Out

You have been signed out

Unauthorized

You are an unauthorized user

Token Error

There has been a token error

  • Solutions
    • By Business Outcome
    • By Industry
    • By Business Type
    • By Technical Use Case
    • By Business Outcome
    • Reliable & Secure Connectivity

      DIA and SASE integrate to offer secure, consistent connectivity with proactive threat protection enabling seamless and scalable network modernization.

    • Secure Customer Experience & Connectivity

      Provide secure, uninterrupted internet connectivity to all your locations and cloud resources with bundled DIA and DDoS Mitigation.

    • Flexible Networking for Secure Access

      IP VPN and SASE provide secure, flexible connections between sites, data centers, private networks, cloud environments and over the internet.

    By Industry
    • Energy
    • Financial Services
    • Gaming Network
    • Healthcare
    • Manufacturing
    • Media & Entertainment
    • Pharmaceuticals
    • Public Sector
    • Retail
    • Technology
    • Energy
    • Financial Services
    • Gaming Network
    • Healthcare
    • Manufacturing
    • Media & Entertainment
    • Pharmaceuticals
    • Public Sector
    • Federal
    • Defense & IC
    • State & Local
    • Public Safety
    • Higher Education
    • Retail
    • Technology
    • By Business Type
    • Enterprise Business

      Explore next-gen connectivity and security solutions for your large, distributed enterprise. 

    • Midsize Business

      Discover how to achieve speed, scale and security for your midsize business with resources and product recommendations. 

    • Public Sector

      Explore how to attain efficiency, security and connectivity solutions for your public sector organization utilizing helpful resources.

    • Wholesale

      Future-ready wholesale networking, security and voice solutions to meet your customers’ digital business demands.

    • By Technical Use Case
    • AI

      Support large AI workloads by using programmable connectivity to control bandwidth, path and latency.

    • Network-as-a-Service

      Quickly deliver reliable, secure connectivity services that scale to your business and offer affordable pay-as-you-go pricing.

  • Services
    • Infrastructure
    • Connectivity
    • Security
    • Communication
    • Media & Entertainment
    • View All Products
    • Featured Services
    • Wavelengths

      Handle up to 400 Gbps on your network with few elements for max speed, scalability and performance.

    • Colocation

      A reliable infrastructure to support business apps and grow market presence.

    • Dark Fiber

      A high-capacity, scalable and secure fiber optic network dedicated to your business and managed by Lumen.

    • Enterprise Broadband

      Explore reliable, high-speed enterprise broadband solutions with extensive reach, built to scale with your business.

    • Categories
    • Edge Compute & Storage
    • Featured Services
    • Ethernet

      Establish secure, high-speed connections between locations, data centers and cloud providers for instant access to business resources.

    • IP VPN

      Manage traffic prioritization and routing to efficiently deliver applications across locations.

    • Categories
    • Internet Services
    • On-Demand Network Services
    Security Portfolio
    • Featured Services
    • DDoS

      Combat complex, costly and persistent threats with an automated self-service path to powerful protection.

    • SD-WAN

      Enhance WAN while minimizing risk using our fully-managed or co-managed solution and hybrid connectivity.

    • SASE

      Unify network and security in a centralized, cloud-based experience to simplify access and management.

    • Featured Products
    • Lumen® Cloud Voice

      Maximize customer experience with cloud-based voice and collaboration tools delivered on a secure, high-performance platform.

    • UC&C

      Enable savings and productivity with unified voice, video and chat solutions.

    • Specialty Lines

      Fully managed life and safety systems on a cloud-based, POTS replacement system.

    • Voice Complete

      Cloud‑ready SIP services and APIs to maximize voice performance and reliability while simplifying management without replacing TDM technology.

    • Contact Center

      Transform customer experience with an omnichannel solution that is quick to deploy and easy to use.

    • Categories
    • Lumen® Cloud Communications
    • Voice
    • Featured Products
    • Vyvx® Broadcast Solutions

      Air live events and on‑demand video with end‑to‑end managed broadcast services from acquisition to delivery.

  • Shop
  • Partners
    • Channel Partners
    • Strategic Technology Partners
    • By Technology Partner
    • By Technology Partner
    • Amazon Web Services
    • Cisco
    • Digital Realty
    • Equinix
    • Google Cloud
    • Microsoft
    • VMware
  • Resources
    • Why Lumen
    • Customer Stories
    • About Us
    • Blog & News
    • Newsroom
    • Developers
    • Why Lumen

      Grow your business with solutions designed to deliver more intuitive networking, cybersecurity and edge cloud experiences.

    • Black Lotus Labs®

      Black Lotus Labs sees and disrupts threats others can’t. Leverage our network visibility to help protect your business. 

    • Network Maps

      View our interactive network maps to see how we connect edge, cloud, data centers and more to our global fiber network. 

    • About Us
    • Sustainability
    • Spotlights
    • News Releases
    • Press Resource Center
    • Executive Bios
  • By Business Outcome
  • Reliable & Secure Connectivity

    DIA and SASE integrate to offer secure, consistent connectivity with proactive threat protection enabling seamless and scalable network modernization.

  • Secure Customer Experience & Connectivity

    Provide secure, uninterrupted internet connectivity to all your locations and cloud resources with bundled DIA and DDoS Mitigation.

  • Flexible Networking for Secure Access

    IP VPN and SASE provide secure, flexible connections between sites, data centers, private networks, cloud environments and over the internet.

By Industry
  • Energy
  • Financial Services
  • Gaming Network
  • Healthcare
  • Manufacturing
  • Media & Entertainment
  • Pharmaceuticals
  • Public Sector
  • Retail
  • Technology
  • Energy
  • Financial Services
  • Gaming Network
  • Healthcare
  • Manufacturing
  • Media & Entertainment
  • Pharmaceuticals
  • Public Sector
  • Federal
  • Defense & IC
  • State & Local
  • Public Safety
  • Higher Education
  • Retail
  • Technology
  • By Business Type
  • Enterprise Business

    Explore next-gen connectivity and security solutions for your large, distributed enterprise. 

  • Midsize Business

    Discover how to achieve speed, scale and security for your midsize business with resources and product recommendations. 

  • Public Sector

    Explore how to attain efficiency, security and connectivity solutions for your public sector organization utilizing helpful resources.

  • Wholesale

    Future-ready wholesale networking, security and voice solutions to meet your customers’ digital business demands.

  • By Technical Use Case
  • AI

    Support large AI workloads by using programmable connectivity to control bandwidth, path and latency.

  • Network-as-a-Service

    Quickly deliver reliable, secure connectivity services that scale to your business and offer affordable pay-as-you-go pricing.

  • Featured Services
  • Wavelengths

    Handle up to 400 Gbps on your network with few elements for max speed, scalability and performance.

  • Colocation

    A reliable infrastructure to support business apps and grow market presence.

  • Dark Fiber

    A high-capacity, scalable and secure fiber optic network dedicated to your business and managed by Lumen.

  • Enterprise Broadband

    Explore reliable, high-speed enterprise broadband solutions with extensive reach, built to scale with your business.

  • Categories
  • Edge Compute & Storage
  • Featured Services
  • Ethernet

    Establish secure, high-speed connections between locations, data centers and cloud providers for instant access to business resources.

  • IP VPN

    Manage traffic prioritization and routing to efficiently deliver applications across locations.

  • Categories
  • Internet Services
  • On-Demand Network Services
Security Portfolio
  • Featured Services
  • DDoS

    Combat complex, costly and persistent threats with an automated self-service path to powerful protection.

  • SD-WAN

    Enhance WAN while minimizing risk using our fully-managed or co-managed solution and hybrid connectivity.

  • SASE

    Unify network and security in a centralized, cloud-based experience to simplify access and management.

  • Featured Products
  • Lumen® Cloud Voice

    Maximize customer experience with cloud-based voice and collaboration tools delivered on a secure, high-performance platform.

  • UC&C

    Enable savings and productivity with unified voice, video and chat solutions.

  • Specialty Lines

    Fully managed life and safety systems on a cloud-based, POTS replacement system.

  • Voice Complete

    Cloud‑ready SIP services and APIs to maximize voice performance and reliability while simplifying management without replacing TDM technology.

  • Contact Center

    Transform customer experience with an omnichannel solution that is quick to deploy and easy to use.

  • Categories
  • Lumen® Cloud Communications
  • Voice
  • Featured Products
  • Vyvx® Broadcast Solutions

    Air live events and on‑demand video with end‑to‑end managed broadcast services from acquisition to delivery.

  • By Technology Partner
  • Amazon Web Services
  • Cisco
  • Digital Realty
  • Equinix
  • Google Cloud
  • Microsoft
  • VMware
  • Why Lumen

    Grow your business with solutions designed to deliver more intuitive networking, cybersecurity and edge cloud experiences.

  • Black Lotus Labs®

    Black Lotus Labs sees and disrupts threats others can’t. Leverage our network visibility to help protect your business. 

  • Network Maps

    View our interactive network maps to see how we connect edge, cloud, data centers and more to our global fiber network. 

  • About Us
  • Sustainability
  • Spotlights
  • News Releases
  • Press Resource Center
  • Executive Bios
Contact Us Support

Network On‑Demand Service Schedule

Version Date: November 5, 2021


Lumen Platform Agreement

 

Lumen Privacy

  • Privacy Notice
  • Privacy Center

 

Service Attachments

  • Lumen Network-as-a-Service (including Lumen Defender)
  • Lumen DDoS Essentials

Prior Versions Lumen Platform Agreement

 

Prior Versions Service Attachments

Lumen Platform Agreement FAQ

1. General This Service Schedule is applicable only where Customer orders Distributed Denial of Service Mitigation Service (“DDoS Mitigation Service”), Lumen® DDoS Hyper®, DDoS Essentials or Application Protection Services (collectively, “Services”) provided by Lumen. “Lumen” is defined for purposes of this Service Schedule as CenturyLink Communications, LLC d/b/a Lumen Technologies Group or its affiliated entities. Distributed Denial of Service Mitigation Service may be designated as “DDoS,”, “Denial of Service,”, “Distributed DoS Service,”, “DDoS Mitigation Service”, or “Distributed DoS Mitigation Service” in Orders, Order acceptance, service delivery, billing and related documents. Application Protection Services may also be referred to as Web Application and API Protections, WAF services and/or Web Application Firewall services in Orders, Order acceptance, service delivery, billing and related documents. Certain DDoS Mitigation Service features are orderable online as further described below. This Service Schedule incorporates the terms of the Master Service Agreement or other service agreement under which Lumen provides the Services to Customer (the “Agreement”). If a conflict exists among the provisions of the Service Attachments, the order of priority will be this Service Schedule, the Agreement, the Service Guide, and the Order(s). Certain Services are subject to geographic and/or feature availability and may require additional terms and may be provided by Lumen’s vendor.

 

    1.1 Additional General Terms.  Service charges are exclusive of taxes and presented without reduction for any Withholding Tax, all of which are the responsibility of the Customer. “Withholding Tax” means any amount or account of tax on sources of income which a payor is obliged to deduct from payments due to a recipient and account for or to any tax authority. In the event that any payment to be made to Lumen under this Service Schedule should be subject to reduction by reason of a Withholding Tax, Customer agrees to pay Lumen such amounts as would have been necessary so that the aggregate net amount received by Lumen after application of a Withholding Tax is the same amount as would have been received by Lumen if there had been no requirement to deduct or withhold such tax. For Services provided outside the United States, Customer or its local affiliate may be required to enter into a separate local country addendum/agreement (as approved by local authorities) (“LCA”) with the respective Lumen affiliate that provides the local Service(s). Such Lumen affiliate will invoice Customer or its local affiliate for the respective local Service(s).

Lumen logo
Lumen logo

Contact Us

Sign In

Billing

Support

Lumen Tech Co Twitter Account
Lumen Technologies LInked In Account
Lumen Tech Facebook Account
Lumen Technologies Youtube Account
Lumen Tech Co Twitter Account
Lumen Technologies LInked In Account
Lumen Tech Facebook Account
Lumen Technologies Youtube Account
Lumen Tech Co Twitter Account
Lumen Technologies LInked In Account
Lumen Tech Facebook Account
Lumen Technologies Youtube Account

About Us

Careers

Investors

Newsroom

Public Sector

CenturyLink

Quantum Fiber

Sustainability

Trust Center

Wholesale

WHY LUMEN

Lumen Digital

Why Lumen

Black Lotus Labs®

Network Maps

RESOURCES

Blog & News

News Releases

Customer Portals

Customer Stories

Developer Center

Partners

Suppliers

Support

RESOURCES

Blog

News

Customer Portals

Customer Stories

Partners

Suppliers

Support

RESOURCES

Blog

News

Customer Portals

Customer Stories

Partners

Suppliers

Support

Not all products and services are available in all regions and countries; please contact a representative near you for details.

Blank Image
  • Australia Flag Australia
  • Hong Kong flag Hong Kong
  • India Flag India
  • Japan Flag Japan
  • Singapore Flag Singapore
  • United States Flag United States

About Us     Accessibility     Canadian Ombudsman   Careers     Contact Us     Cookie Settings     Governance     Legal     Privacy     Public Policy     Support

© 2025 Lumen Technologies. All Rights Reserved. Lumen is a registered trademark in the United States, EU and certain other countries.

About Us     Accessibility     Careers     Contact Us     Cookie Settings     Governance     Legal     Privacy     Support

© 2025 Lumen Technologies. All Rights Reserved.

About Us       Accessibility       Careers      Contact Us       Cookie Settings       Governance      Legal       Legal Notices       Privacy       Support

© 2025 Lumen Technologies. All Rights Reserved.

About Us     Accessibility     Careers     Contact Us    Cookie Settings   Gender Pay Gap 2022 (UK)    Governance    Legal    Modern Slavery Statement 2020 (UK)   Privacy     Support     UK Tax Strategy    Carbon Reduction Plan

© 2025 Lumen Technologies. All Rights Reserved.