Business Customer Terms and Conditions

Agreements
Service Schedules
Service Guides & Other Documents
SLAs
Small Business

Lumen Agreements

If you don’t see your agreement below, try the Legacy Company Documents.

A-F | G-K | L-P | Q-U | V-Z

A – F

Data Center Facilities Service Schedule (former Level 3)
DDoS Mitigation Service Schedule ( includes “Lumen^® DDoS Hyper℠” and DDoS Essentials)
DDoS Mitigation Service Exhibit (former CenturyLink)
Edge Bare Metal – Hybrid Technologies Service Exhibit
Edge Gateway Services Service Schedule
Enterprise Access Services (EAS) Service Schedule
Enterprise Voice SIP Based Service Schedule
Ethernet Line Service, Ethernet Local Area Network Service, Ethernet Access Service, Ethernet Private Line Service, Ethernet Leased Line, and Ethernet Virtual Private Line Service (Lease) Service Schedule
Field Tech Services Schedule

G – K

L – P

Q – U

V – Z

END OF SALE Documents (existing customers only)

Collaboration Services Service Schedule

A-F | G-K | L-P | Q-U | V-Z | END OF SALE DOCUMENTS

A – F

G – K

L – P

Lumen Cloud Interconnect Service Guide
Lumen Defender Advanced Managed Detection and Response (AMDR) Powered by Palo Alto XSIAM Service Guide
Lumen Defender Advanced Managed Service Detection and Response (AMDR) for Microsoft Sentinel
Lumen Defender Essentials and Plus Service Guide
Lumen Defender Managed Rules for AWS Network Firewall Service Guide
Lumen SASE Solutions Service Guide
Lumen Network Storage Service Guide (Purchased after 4/28/22)
Lumen Network Storage Service Guide (Purchased prior to 4/28/22)
Lumen Network Storage Supplemental Terms
Lumen Private Cloud on VMWare Cloud Foundation Supplemental Terms (See “Hosting Services Supplemental Terms”)
Lumen Private Cloud on VMWare Cloud Foundation Service Guide
Lumen Solutions for Webex Contact Center Service Guide
Lumen Solutions for Zoom Service Guide
Lumen Zone List
Managed Services Alarm Guide
Multi-Cloud Gateway Service Guide

Q – U

V – Z

END OF SALE Documents (existing customers only)

CPE/Select Advantage Detailed Descriptions (related documents available on request)
Hybrid Technologies Services (formerly CenturyLink TS Services)
- Hosting – Managed Disaster Recovery Services
- Hosting ‑ Service Management Packages

Service Level Agreements

Lumen Service Level Agreement
This Service Level Agreement (“SLA”) applies to the following Services as further defined within the SLA: Lumen SD‑WAN with Versa Networks, Lumen SD‑WAN with Cisco Meraki, or Managed Network Service, Internet Service, MPLS (IPVPN and VPLS) Service, Multi-Cloud Gateway, EPL, EVPL, E‑Line, E‑Access, Ethernet Leased Line, E‑LAN Service, Ethernet Fabric Connect, Ethernet On-Demand, IPVPN On Demand, Internet On-Demand, eLynk, Wavelength, Broadband Internet Access with Backup Cellular Internet Access, Fiber +, Edge Gateway Service, and SASE Solutions Service. For clarity, the following Ethernet services are not eligible for this Service Level Agreement: CenturyTel Metro Ethernet Services, EMBARQ Classic Ethernet Services, CenturyLink QCC Domestic Ethernet Private Line and Metro Ethernet Private Line, CenturyLink Metro Ethernet, CenturyLink QCC Metro Ethernet, CenturyLink QC Metro Ethernet, CenturyLink Ethernet over SONET, CenturyLink QC Intrastate Metro Ethernet, and CenturyLink E‑Line Service. This SLA does not apply to service offered under the Lumen Wholesale and Enhanced Services Agreements.
Broadband Access Aggregation
Business Bundles
CenturyLink Ethernet
CenturyLink IQ® Networking (formerly Qwest iQ® Networking)
CenturyLink IQ® Networking SLA Attachment‑1
CenturyLink IQ® Networking International Private Port Latency Goals
CenturyLink IQ + Port
CenturyLink IQ + Port Attachment 1
CenturyLink IQ + Financial
DDoS Mitigation (former CenturyLink only)
Domestic Network Diversity
Domestic Outbound Long Distance and Domestic Toll Free Service
Domestic IP Outbound Long Distance and Domestic IP Inbound Toll Free Services
Hosted IVR
Hosting
Hosting ‑ Backup Care, Utility Vaulting
Hosting ‑ Data Protect Backup
Hosting ‑ Data Protect Backup Dedicated
Hosting ‑ Hosted Exchange
Hosting ‑ Hosting Solutions
Hosting ‑ Intelligent Monitoring
Hosting ‑ Hosted Area Network (HAN) Internet Connectivity
Hosting ‑ Lumen Private Cloud on VMWare Cloud Foundation
Hosting ‑ Managed Disaster Recovery (see SLAs for End of Sale Lumen Services section below)
Hosting ‑ Managed Hosting
Hosting ‑ Storage Care
Hosting ‑ Unified Storage
Hosting ‑ Utility Backup, Encryption, Vaulting
Hosting ‑ Utility Storage
Hybrid SD‑WAN Bundles
Interaction Routing Platform (formerly Q Routing)
IP Voice ‑ Hosted VoIP and CenturyLink IQ® SIP Trunk
IP Voice ‑ Managed VoIP (formerly Qwest iQ Managed VoIP or OneFlex Hosted VoIP)
IP Voice ‑ Integrated Access (formerly Qwest iQ Integrated Access or OneFlex Integrated Access)
IP Voice ‑ SIP Trunk (formerly Qwest iQ SIP Trunk)
Local Access (On Net)
Lumen Cloud Communications
Lumen Data Protect
Lumen Edge Bare Metal
Lumen Financial Connect
Lumen Network Storage
Managed Enterprise with Cisco Meraki
Managed IP Communications
Managed Office
Managed Office Essentials
Managed Services ‑ Network Management Service
QCC Metro Ethernet (formerly known as MOE, QMOE, or Metro Optical Ethernet)
MFW‑VPN
Private Line ‑ Ethernet Private Line (CenturyLink QCC—Domestic unless otherwise noted)
Private Line - Metro Ethernet Private Line (CenturyLink QCC—Domestic unless otherwise noted)
Private Line ‑ Optical Wavelength Service (CenturyLink QCC—Domestic unless otherwise noted)
Private Line ‑ E‑Line Private Line (CenturyLink QCC—Domestic unless otherwise noted)
Real‑Time Application Recovery Service™
Security Log Monitoring

Ethernet over Sonet (Ethernet interfaces available on SHNS and SST)
GeoMax
Metro Ethernet (formerly MOE, QMOE, or Metro Optical Ethernet)
Optical Wavelength Service
Self Healing Network Service (SHNS)
Synchronous Service Transport (SST)

Small Business Customers

You may have purchased Services separately or as a bundle (e.g., CenturyLink Business Bundle Preferred). Bundles may consist of up to three of the following components: (1) local service (voice and features), (2) long distance service (1+/operator dialed calls), or (3) High‑Speed Internet. The name of any bundle purchased is identified on your order confirmation and your invoice. For your local and long distance terms and conditions, please see the CenturyLink Tariff Library. To locate your local terms and conditions, select your state where service is provided, select LEC as the entity type, select your local service provider, and select local as the tariff type. To locate your intrastate long distance terms, conditions and rates, select your state where service is provided, select IXC as the entity type, select CenturyLink Communications as the entity name and select Interexchange as the tariff type. Your companion terms, conditions and rates for interstate and international calling are located in Rates and Services Schedule Interstate and International No. 10; CenturyLink Communications, LLC is your service provider for 1+ and operator‑dialed calls. For your internet service, CenturyLink Pure Broadband Service or High‑Speed Internet Service, terms and conditions are located at CenturyLink® High‑Speed Internet Agreement. In addition, please see CenturyLink® Inside Wire Maintenance and Line‑Backer Terms and Conditions and Service Agreement for terms and conditions for additional products and services.

All other Business Customers

Refer to the appropriate CenturyLink contract, including any incorporated Quote(s)/Order(s), for the general and service‑specific terms and conditions applicable to your business.

For Former Embarq and CenturyTel Companies’ Products and Services, your terms and conditions may be located either in the CenturyLink Tariff Library or, for products and services that are not covered by the Tariffs, you are subject to the Local Terms of Service or Schedules for Long Distance Services. See the general terms and conditions and supplemental, service‑specific terms and conditions below as applicable. For Products and Services that you are unable to locate as described, please contact Business Support.

General Terms and Conditions

CENTURYLINK LOCAL GOVERNMENT CUSTOMER ANNEX Local Government (only for Local Government Customers)
Standard Terms and Conditions for Communication Services

Products and Service‑specific Annexes

Business Customer Terms and Conditions

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