Please update your browser.

Our site no longer supports this browser. Using another one will help provide a better experience.

ADVANCED MANAGED SERVICES

Build, optimize and support your IT infrastructure with a team of certified experts.

Boost operations with expertise and automation

Lumen® Advanced Managed Services (AMS) provides the flexibility and control to customize your IT and cloud workloads. Utilizing automation tools and industry best practices, senior-level experts deliver service that helps meet your business’s size, budget and goals over time.

Business man looking at a machine holding a tablet

Benefits

Experts at the ready

Experts at the ready

Our senior-level experts help you overcome staffing challenges, drive strategic initiatives, maintain operations, meet project deadlines and provide continuous and secure management by flexibly addressing hybrid IT and edge skill gaps.

Operational efficiency

Operational efficiency

Comprehensive governance across IT environments helps provide full visibility into application lifecycle management and align IT, cloud and edge activities to your goals for efficient, value-driven technology operations.

Market agility

Market agility

We’ll help you design and implement standardized, consistent and repeatable deployments that advance the technology to meet business goals and desired application experiences for end users.

Pricing

Subscription

 

A single subscription and monthly commitment of hours for a Flex Role provides access for up to 14 highly skilled technical and business roles in regions where available

 

Deployment types include Unnamed Remote, Named Remote and Named Onsite where available

 

Hourly rates for Named Onsite resources based on market level (Tier 1 small metro up to Tier 4 large metros)

Prepay

 

Flexible role prepay for 250 to 2,000 hours to use over a 12-month term where available

 

Targeted role discounts based on role availability and preferences*

 

Monthly hour commitments starting as low as four hours and up to 20 hours depending on role requirements

 

Additional discounts for larger monthly commitments

 

Hours exceeding the monthly commitment for roles are billed as overage hours at the same rate

 

12, 24 and 36-month service term options available, with discounts for 24 and 36-month terms

Add Ons

 

Network and application penetration testing

 

Antivirus advising

 

Content integrity analysis

 

Data loss prevention analysis

 

Firewall analysis

 

Intrusion prevention service advisory

* Only if Flex Role not available

Illustration of a gear with a computer, gear and person icon in the middle surrounded by icons representing different services

Features and Specs

  • Advises client on risks associated with aging infrastructure
  • Leads detailed working sessions with client and account team to define new IT initiatives
  • Assists in the administration, tracking and reporting of software available per underlying services ordered such as Lumen® Edge Private Cloud and Lumen Public Cloud
  • Provides tailored dashboard reporting

  • Provides reports on SLA adherence
  • Documents escalation path and serves as an escalation point 24/7
  • Leads change management documentation and scheduling
  • Oversees code patches and software version updates
  • Oversees break/fix replacements
  • Reports on resource utilization for the client

  • Assesses application and infrastructure designs
  • Maps client’s business and architectural needs to identify gaps if present
  • Designs infrastructure and network topology

  • Provides security consulting, advisory, and operational services across a variety of 3rd party security services
  • Completes vulnerability assessments
  • Advises on security design with oversight
  • Supports with audit services

  • Provides hands-on support for technical area selected
  • Executes non-standard change requests (e.g., policy changes, app configuration, etc.)
  • Tests pre- and post-deployment patches in target client IT environments

  • Access a variety of roles without modifying service terms
  • Utilize monthly subscription hours for architecture, engineering, or security roles
  • Make requests for supported roles with fast and efficient processes in partnership with your chosen oversight role

  • Azure and AWS training workshops
  • Configuration and deployment of Application Lifecycle Management (ALM): creating application, script, and template boxes
  • Auto-discovery of existing instances, registration, and multi-cloud deployment guidance
  • Versioning and auto-updating box how-to's
  • Review and guidance of deployment policy configuration with ALM
  • Deep dive on cloud optimization and analytics including billing, cost recommendations, best practices for security, availability, cost, and usage
  • Deep dive on ALM including boxes, instances, lifecycle editor, updates, configuration management, and auto-discovery

  • Network Penetration Tests—4 per Year
  • Network Penetration Tests—1 Time
  • Application Penetration Test—1 Time
  • Disaster Recovery Services
    • Testing
    • Failover
    • Failback
  • Log Management Advisory
  • Intrusion Detect and Prevention Service Advisory
  • Managed Optimization Services
    • Use Cloud Application Manager Cloud Optimization and Analytics module for cost optimization of Qualified Optimizable Services on AWS so you are not locked into EC2 sizes or patterns and avoid largescale commitments

Use Cases

Woman looking at data on touchscreen graph

Driving revenue and reducing skill gaps

Focus on ROI-driven, competitive initiatives while Lumen service teams work to manage and secure your IT environment. Enhance collaboration, outcomes and upgrades without increasing costs and resources needed for hiring additional staff.

Person interacting with graph on tablet

Maximizing scalability and operational expertise

Quickly deploy business apps, upgrades and solutions as your business grows with highly skilled, on-demand support. Benefit from a proven managed services framework established by Lumen IT experts.

Resources

Contact an Advanced Managed Services Solutions Specialist

Get free expert advice on how to architect your Advanced Managed Services solution based on your workloads.