ADVANCED MANAGED SERVICES

Build, optimize and support your IT infrastructure with a team of certified experts.

Boost operations with expertise and automation

Lumen® Advanced Managed Services (AMS) provides the flexibility and control to customize your IT and cloud workloads. Utilizing automation tools and industry best practices, senior-level experts deliver service that helps meet your business’s size, budget and goals over time.

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Benefits

Experts at the ready

Our senior-level experts help you overcome staffing challenges, drive strategic initiatives, maintain operations, meet project deadlines and provide continuous and secure management by flexibly addressing hybrid IT and edge skill gaps.

Operational efficiency

Comprehensive governance across IT environments helps provide full visibility into application lifecycle management and align IT, cloud and edge activities to your goals for efficient, value-driven technology operations.

Market agility

We’ll help you design and implement standardized, consistent and repeatable deployments that advance the technology to meet business goals and desired application experiences for end users.

Pricing

Subscription

A single subscription and monthly commitment of hours for a Flex Role provides access for up to 14 highly skilled technical and business roles in regions where available

Deployment types include Unnamed Remote, Named Remote and Named Onsite where available

Hourly rates for Named Onsite resources based on market level (Tier 1 small metro up to Tier 4 large metros)

Prepay

Flexible role prepay for 250 to 2,000 hours to use over a 12-month term where available

Targeted role discounts based on role availability and preferences*

Monthly hour commitments starting as low as four hours and up to 20 hours depending on role requirements

Additional discounts for larger monthly commitments

Hours exceeding the monthly commitment for roles are billed as overage hours at the same rate

12, 24 and 36-month service term options available, with discounts for 24 and 36-month terms

Add Ons

Network and application penetration testing

Antivirus advising

Content integrity analysis

Data loss prevention analysis

Firewall analysis

Intrusion prevention service advisory

* Only if Flex Role not available

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Features and Specs

Advises client on risks associated with aging infrastructure
Leads detailed working sessions with client and account team to define new IT initiatives
Assists in the administration, tracking and reporting of software available per underlying services ordered such as Lumen® Edge Private Cloud and Lumen Public Cloud
Provides tailored dashboard reporting

Provides reports on SLA adherence
Documents escalation path and serves as an escalation point 24/7
Leads change management documentation and scheduling
Oversees code patches and software version updates
Oversees break/fix replacements
Reports on resource utilization for the client

Assesses application and infrastructure designs
Maps client’s business and architectural needs to identify gaps if present
Designs infrastructure and network topology

Provides security consulting, advisory, and operational services across a variety of 3rd party security services
Completes vulnerability assessments
Advises on security design with oversight
Supports with audit services

Provides hands-on support for technical area selected
Executes non-standard change requests (e.g., policy changes, app configuration, etc.)
Tests pre- and post-deployment patches in target client IT environments

Access a variety of roles without modifying service terms
Utilize monthly subscription hours for architecture, engineering, or security roles
Make requests for supported roles with fast and efficient processes in partnership with your chosen oversight role

Azure and AWS training workshops
Configuration and deployment of Application Lifecycle Management (ALM): creating application, script, and template boxes
Auto-discovery of existing instances, registration, and multi-cloud deployment guidance
Versioning and auto-updating box how-to's
Review and guidance of deployment policy configuration with ALM
Deep dive on cloud optimization and analytics including billing, cost recommendations, best practices for security, availability, cost, and usage
Deep dive on ALM including boxes, instances, lifecycle editor, updates, configuration management, and auto-discovery

Network Penetration Tests—4 per Year
Network Penetration Tests—1 Time
Application Penetration Test—1 Time
Disaster Recovery Services
- Testing
- Failover
- Failback
Log Management Advisory
Intrusion Detect and Prevention Service Advisory
Managed Optimization Services
- Use Cloud Application Manager Cloud Optimization and Analytics module for cost optimization of Qualified Optimizable Services on AWS so you are not locked into EC2 sizes or patterns and avoid largescale commitments

Use Cases

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Driving revenue and reducing skill gaps

Focus on ROI-driven, competitive initiatives while Lumen service teams work to manage and secure your IT environment. Enhance collaboration, outcomes and upgrades without increasing costs and resources needed for hiring additional staff.

Maximizing scalability and operational expertise

Quickly deploy business apps, upgrades and solutions as your business grows with highly skilled, on-demand support. Benefit from a proven managed services framework established by Lumen IT experts.