透明性に関するレポート

Lumen Technologies, Inc. 透明性に関するレポート

Lumen Technologies, Inc.は、電子通信やインターネットサービスなどのテクノロジーを通じて人類の進歩を促進することに取り組むグローバル企業であり、透明性に関するレポートを半年ごとに発行することでデータを共有し、政府機関や企業のさまざまな行動がお客さまの個人情報のプライバシーとセキュリティにどのように影響するかを示しています。

 

Lumenの透明性に関するレポートでは、国家安全保障局による要請やForeign Intelligence Surveillance Act(「FISA」、外国情報監視法)の下で行われる情報の要求を含め、米国の連邦政府、州政府、および地方自治体による顧客情報の法的請求の件数とカテゴリーを開示しています。FISAと国家安全保障の請求はほとんどないため、透明性に関するレポートではこの2つのカテゴリーを合わせて報告しています。弊社では連邦法に従って0~249の項でこの情報を提供します。

 

Lumenは、政府機関による顧客情報の合法的な要求に対応する法的義務を負っていますが、お客さまのプライバシーの保護にも取り組んでいます。Lumenでは、このような情報を政府機関に提供する前に、顧客データに対するすべての要求を慎重に判断します。該当する要求が政府機関のニーズに適切に限定されていることを確認し、Lumenの対応がこのニーズを満たすために綿密に調整されていることを確認します。

 

Lumenは、透明性に関するレポートのデータを一般に公表して、顧客情報と監視プログラムに対する政府機関の請求についてのやり取りを公開しています。透明性に関するレポートの目的は、Lumenがお客さまのプライバシーの保護に全力で取り組むとともに、政府機関および国家安全保障の要請にも応えていることを利害関係者に立証することです。

Transparency Report FAQs

 

1. Why did Lumen decide to issue a transparency report, did something change?

Lumen issued this semi-annual transparency report to demonstrate to interested parties that we are committed to safeguarding our customers’ privacy to the best of our ability while also meeting the legitimate legal needs of the U.S. government and national security demands.

 

Following recent changes in European data protection laws, the European Data Protection Board determined that regular publication of transparency reports is considered a “supplemental measure” that may help mitigate against concerns regarding U.S. government surveillance laws and practices. We determined that in addition to the report being considered a supplemental measure, it would be in our customers’ best interest to have access to transparency reports outlining the types of law enforcement demands Lumen receives. These reports demonstrate the low level of demands that Lumen receives, particularly when referencing national security inquiries through Foreign Intelligence Surveillance Act and National Security Letters.

 

2. Why is it limited to U.S. only?

U.S. state and local law enforcement are the primary source of law enforcement demands and the vast majority of those demands are targeted at mass market customers in the U.S.

 

3. When will you report on all countries where Lumen does business?

Lumen will continue to evaluate the benefits of reporting on other countries and will expand the report when we believe there is a sufficient need.

 

4. Will you notify me when you receive an inquiry for my data so I can determine if the request is legitimate and take appropriate actions?

Lumen takes legal demands for customer information seriously and prefers to provide notice to the customer when we receive a legal demand. However, in most instances, law enforcement requires us not to notify the target of the legal demand, so unfortunately, we cannot legally provide notice to the customer.

 

5. How does Lumen decide if a request for my data is legitimate?

Lumen takes great care in reviewing each legal demand for data before providing a response to the requesting agency. We have a team that carefully reviews each demand for legality, accuracy, scope, and validity, including whether the demand is appropriately limited to obtain only the information necessary to meet the government agency’s need. If our team determines that a demand is legally invalid, overly broad, inappropriate or seeks information outside the limitations of the type of demand, we will reject the legal demand or ask for further clarification. There are instances where we cannot produce the data even when we have received a valid request. For example, we may receive a demand for data that we do not possess, did not receive or collect, or no longer maintain due to data retention limitations. Lumen works closely and has developed good relationships with government agencies that can aid in this process.

 

6. Is your process in compliance with my customer contract?

Lumen’s process complies with our customer contracts and our privacy policy. Lumen is under a legal duty to respond to lawful demands from government agencies. Because we are also greatly concerned with protecting the privacy of our customers, we take great care in reviewing each legal demand for data before providing a response to the requesting agency.

 

7. How can I be sure that Lumen is protecting my data?

Lumen follows the law in responding to lawful demands from government agencies. We take great care with how we manage this process and work hard to protect the privacy of our customers to the best of our ability.

 

8. Can I “opt out” of any process that requests my data?

No. If Lumen receives a lawful demand from a government agency, we must respond or be in violation of federal, state and local laws.

 

9. Can I be informed after you share any of my data with the government?

In general, Lumen prefers to provide notice to the customer upon receipt of a legal demand. But in many instances, law enforcement demands under the law that we not provide notice to the target of the legal demand.

 

10. What types of data do you share with the government?

Depending on the legal demand, Lumen may share account data such as name, address, email address, telephone number, billing information, IP address, types of services to which the customer subscribes, call detail records, and form of payment. Some legal demands are for “content,” such as email messages, actual telephone conversations (wiretap), and sites visited on the internet.

 

11. If I have special concerns about confidentiality of my customer data, who can I talk to at Lumen?

Please contact: 

12. Why did you choose the categories of reporting, why not be more specific?  

There is no standard global or national format for publishing transparency reports. However, companies that do publish a transparency report must comply with the USA Freedom Act of 2015 that mandates how providers publish data about National Security Letters and Foreign Intelligence Surveillance Act orders. Lumen’s report is based on the specific types of demands we receive and is consistent with the requirements of the USA Freedom Act of 2015.

Transparency Report FAQs

 

1. Why did Lumen decide to issue a transparency report, did something change?

Lumen issued this semi-annual transparency report to demonstrate to interested parties that we are committed to safeguarding our customers’ privacy to the best of our ability while also meeting the legitimate legal needs of the U.S. government and national security demands.

 

Following recent changes in European data protection laws, the European Data Protection Board determined that regular publication of transparency reports is considered a “supplemental measure” that may help mitigate against concerns regarding U.S. government surveillance laws and practices. We determined that in addition to the report being considered a supplemental measure, it would be in our customers’ best interest to have access to transparency reports outlining the types of law enforcement demands Lumen receives. These reports demonstrate the low level of demands that Lumen receives, particularly when referencing national security inquiries through Foreign Intelligence Surveillance Act and National Security Letters.

 

2. Why is it limited to U.S. only?

U.S. state and local law enforcement are the primary source of law enforcement demands and the vast majority of those demands are targeted at mass market customers in the U.S.

 

3. When will you report on all countries where Lumen does business?

Lumen will continue to evaluate the benefits of reporting on other countries and will expand the report when we believe there is a sufficient need.

 

4. Will you notify me when you receive an inquiry for my data so I can determine if the request is legitimate and take appropriate actions?

Lumen takes legal demands for customer information seriously and prefers to provide notice to the customer when we receive a legal demand. However, in most instances, law enforcement requires us not to notify the target of the legal demand, so unfortunately, we cannot legally provide notice to the customer.

 

5. How does Lumen decide if a request for my data is legitimate?

Lumen takes great care in reviewing each legal demand for data before providing a response to the requesting agency. We have a team that carefully reviews each demand for legality, accuracy, scope, and validity, including whether the demand is appropriately limited to obtain only the information necessary to meet the government agency’s need. If our team determines that a demand is legally invalid, overly broad, inappropriate or seeks information outside the limitations of the type of demand, we will reject the legal demand or ask for further clarification. There are instances where we cannot produce the data even when we have received a valid request. For example, we may receive a demand for data that we do not possess, did not receive or collect, or no longer maintain due to data retention limitations. Lumen works closely and has developed good relationships with government agencies that can aid in this process.

 

6. Is your process in compliance with my customer contract?

Lumen’s process complies with our customer contracts and our privacy policy. Lumen is under a legal duty to respond to lawful demands from government agencies. Because we are also greatly concerned with protecting the privacy of our customers, we take great care in reviewing each legal demand for data before providing a response to the requesting agency.

 

7. How can I be sure that Lumen is protecting my data?

Lumen follows the law in responding to lawful demands from government agencies. We take great care with how we manage this process and work hard to protect the privacy of our customers to the best of our ability.

 

8. Can I “opt out” of any process that requests my data?

No. If Lumen receives a lawful demand from a government agency, we must respond or be in violation of federal, state and local laws.

 

9. Can I be informed after you share any of my data with the government?

In general, Lumen prefers to provide notice to the customer upon receipt of a legal demand. But in many instances, law enforcement demands under the law that we not provide notice to the target of the legal demand.

 

10. What types of data do you share with the government?

Depending on the legal demand, Lumen may share account data such as name, address, email address, telephone number, billing information, IP address, types of services to which the customer subscribes, call detail records, and form of payment. Some legal demands are for “content,” such as email messages, actual telephone conversations (wiretap), and sites visited on the internet.

 

11. If I have special concerns about confidentiality of my customer data, who can I talk to at Lumen?

Please contact: 

12. Why did you choose the categories of reporting, why not be more specific?  

There is no standard global or national format for publishing transparency reports. However, companies that do publish a transparency report must comply with the USA Freedom Act of 2015 that mandates how providers publish data about National Security Letters and Foreign Intelligence Surveillance Act orders. Lumen’s report is based on the specific types of demands we receive and is consistent with the requirements of the USA Freedom Act of 2015.

Transparency Report FAQs

 

1. Why did Lumen decide to issue a transparency report, did something change?

Lumen issued this semi-annual transparency report to demonstrate to interested parties that we are committed to safeguarding our customers’ privacy to the best of our ability while also meeting the legitimate legal needs of the U.S. government and national security demands.

 

Following recent changes in European data protection laws, the European Data Protection Board determined that regular publication of transparency reports is considered a “supplemental measure” that may help mitigate against concerns regarding U.S. government surveillance laws and practices. We determined that in addition to the report being considered a supplemental measure, it would be in our customers’ best interest to have access to transparency reports outlining the types of law enforcement demands Lumen receives. These reports demonstrate the low level of demands that Lumen receives, particularly when referencing national security inquiries through Foreign Intelligence Surveillance Act and National Security Letters.

 

2. Why is it limited to U.S. only?

U.S. state and local law enforcement are the primary source of law enforcement demands and the vast majority of those demands are targeted at mass market customers in the U.S.

 

3. When will you report on all countries where Lumen does business?

Lumen will continue to evaluate the benefits of reporting on other countries and will expand the report when we believe there is a sufficient need.

 

4. Will you notify me when you receive an inquiry for my data so I can determine if the request is legitimate and take appropriate actions?

Lumen takes legal demands for customer information seriously and prefers to provide notice to the customer when we receive a legal demand. However, in most instances, law enforcement requires us not to notify the target of the legal demand, so unfortunately, we cannot legally provide notice to the customer.

 

5. How does Lumen decide if a request for my data is legitimate?

Lumen takes great care in reviewing each legal demand for data before providing a response to the requesting agency. We have a team that carefully reviews each demand for legality, accuracy, scope, and validity, including whether the demand is appropriately limited to obtain only the information necessary to meet the government agency’s need. If our team determines that a demand is legally invalid, overly broad, inappropriate or seeks information outside the limitations of the type of demand, we will reject the legal demand or ask for further clarification. There are instances where we cannot produce the data even when we have received a valid request. For example, we may receive a demand for data that we do not possess, did not receive or collect, or no longer maintain due to data retention limitations. Lumen works closely and has developed good relationships with government agencies that can aid in this process.

 

6. Is your process in compliance with my customer contract?

Lumen’s process complies with our customer contracts and our privacy policy. Lumen is under a legal duty to respond to lawful demands from government agencies. Because we are also greatly concerned with protecting the privacy of our customers, we take great care in reviewing each legal demand for data before providing a response to the requesting agency.

 

7. How can I be sure that Lumen is protecting my data?

Lumen follows the law in responding to lawful demands from government agencies. We take great care with how we manage this process and work hard to protect the privacy of our customers to the best of our ability.

 

8. Can I “opt out” of any process that requests my data?

No. If Lumen receives a lawful demand from a government agency, we must respond or be in violation of federal, state and local laws.

 

9. Can I be informed after you share any of my data with the government?

In general, Lumen prefers to provide notice to the customer upon receipt of a legal demand. But in many instances, law enforcement demands under the law that we not provide notice to the target of the legal demand.

 

10. What types of data do you share with the government?

Depending on the legal demand, Lumen may share account data such as name, address, email address, telephone number, billing information, IP address, types of services to which the customer subscribes, call detail records, and form of payment. Some legal demands are for “content,” such as email messages, actual telephone conversations (wiretap), and sites visited on the internet.

 

11. If I have special concerns about confidentiality of my customer data, who can I talk to at Lumen?

Please contact: 

12. Why did you choose the categories of reporting, why not be more specific?  

There is no standard global or national format for publishing transparency reports. However, companies that do publish a transparency report must comply with the USA Freedom Act of 2015 that mandates how providers publish data about National Security Letters and Foreign Intelligence Surveillance Act orders. Lumen’s report is based on the specific types of demands we receive and is consistent with the requirements of the USA Freedom Act of 2015.

透明性に関するよくある質問

 

1. Lumenが透明性に関するレポートを発行することを決めたのはどのような理由からですか?変更があったのですか?

Lumenは、この半年ごとの米国の透明性に関するレポートのデータを公表して、Lumenがお客様のプライバシーの保護に全力で取り組むとともに、米国政府および国家安全保障の要請にも応えていることを利害関係者に立証します。

 

ヨーロッパのデータ保護法の最近に変更に従い、欧州データ保護会議は、透明性に関するレポートの定期的な発行が、米国政府の監視法および慣行に関する懸念の緩和に役立つ「補足的手段」と見なされると決定しました。当社は、レポートが補足的手段と見なされることに加えて、Lumenが受け取る法執行請求の概略を説明した透明性に関するレポートにアクセスできるようにすることが、お客様の最善の利益になるとの結論に至りました。これらのレポートでは、特に、外国情報監視法や国家安全保障書簡を通じて国家安全保障書に関する問い合わせを言及する際に、Lumenが受け取る低レベルの請求を示しています。

 

2. 米国のみに限定されるのはどのような理由からですか?

法執行の請求は主に米国の州および地方政府の法執行に由来しており、このような請求の大部分は米国内の大量市場の顧客が対象です。

 

3. Lumenが事業展開をしているすべての国についてはいつ報告されますか?

Lumenは他の国々に関する報告の利点を引き続き評価し、十分な必要性があると判断した場合には報告を拡張します。

 

4. 私のデータに関する問い合わせを受け取ったら、請求が合法的かどうかを判断して適切に対処できるように、私に通知していただけますか?

Lumenは、お客様情報に関する法的請求を真摯に受け止めており、法的請求を受け取った際にはお客様にお知らせしたいと思っています。ただし、ほとんどの場合、法執行では法的請求の対象者に通知しないことを要求しているため、残念ながら、お客様に合法的にお知らせすることはできません。

 

5. Lumenは、私のデータの請求が合法的かどうかをどのようにして決めるのですか?

Lumenは、請求機関に回答を提出する前に、データに対する各法的請求を細心の注意を払って確認しています。当社のチームは、請求が政府当局のニーズに応える情報の取得のみに適切に制限されているかどうかを含め、各請求の正当性、正確さ、範囲、および法的効力について注意深く検討します。請求が法的に無効で、過度に範囲が広く不適切である、または請求の種類の制限外で情報が検索されていると判断した場合、当社は法的請求を拒否するかさらなる明確化を要請します。有効な請求を受け取ったとしても、データを提出できない場合もあります。例えば、当社が所有していないデータ、受け取らなかったり収集しなかったデータ、データ保持の制限のために保持されなくなったデータを請求される場合があります。Lumenは、政府機関と緊密に協力し、この処理に役立つ良好な関係を構築してきました。

 

6. Lumenのプロセスは私の顧客契約に準拠していますか?

Lumenのプロセスは、お客様との契約と当社プライバシーポリシーに準拠しています。Lumenは、政府機関からの法的請求に応じる法的義務を負います。Lumenは、お客様のプライバシーの保護にも非常に配慮しているため、請求当局に回答を提出する前にデータに対する各法的請求を細心の注意を払って検討しています。

 

7. Lumenが私のデータを保護していることをどのようにして確認できますか?

Lumenは、政府機関からの合法的請求に応じる際に法律に従います。Lumenはこのプロセスの管理に対して細心の注意を払っており、お客様のプライバシーを最大限に保護することに尽力しています。

 

8. 私のデータが請求されるプロセスを「オプトアウト」することはできますか?

申し訳ありませんが、できません。Lumenが政府機関から法的請求を受け取った場合、連邦、州、地方の法律に対応しなければなりません。そうでない場合には法律に違反することになります。

 

9. Lumenが私のデータを政府機関と共有した後、通知を受けることはできますか?

原則的に、Lumenは法的請求を受け取った際にはお客様にお知らせしたいと思っています。ただし、ほとんどの場合、法執行機関は法的請求の対象者に通知しないことを法に基づき要求しています。

 

10. どのような種類のデータを政府機関と共有するのですか?

法的請求に応じて、Lumenは、氏名、住所、Eメールアドレス、電話番号、請求情報、IPアドレス、顧客が登録しているサービスの種類、通話の詳細記録、支払い方法などのアカウントデータを共有する場合があります。法的請求には、Eメールメッセージ、実際の電話での会話(盗聴)、インターネットでアクセスしたサイトなどの「コンテンツ」に対するものがあります。

 

11. 私の顧客データの機密性について特別な懸念がある場合、Lumenのどの部門に問い合わせることができますか?

お問い合わせ先:

12. なぜそのようなレポートカテゴリーが選ばれているのですか?なぜ、もっと具体的ではないのですか?

透明性レポートの公開については国際的にも国内的にも標準的なフォーマットはありません。しかし、透明性レポートを公開する企業は、プロバイダが国家安全保障書簡および外国情報監視法に基づく命令に関するデータを公開する方法を義務付けている2015年の米国自由法に準拠していなければなりません。Lumenのレポートは当社が受け取る特定の種類の請求に基づいており、2015年の米国自由法の要件と一致しています。

Transparency Report FAQs

 

1. Why did Lumen decide to issue a transparency report, did something change?

Lumen issued this semi-annual transparency report to demonstrate to interested parties that we are committed to safeguarding our customers’ privacy to the best of our ability while also meeting the legitimate legal needs of the U.S. government and national security demands.

 

Following recent changes in European data protection laws, the European Data Protection Board determined that regular publication of transparency reports is considered a “supplemental measure” that may help mitigate against concerns regarding U.S. government surveillance laws and practices. We determined that in addition to the report being considered a supplemental measure, it would be in our customers’ best interest to have access to transparency reports outlining the types of law enforcement demands Lumen receives. These reports demonstrate the low level of demands that Lumen receives, particularly when referencing national security inquiries through Foreign Intelligence Surveillance Act and National Security Letters.

 

2. Why is it limited to U.S. only?

U.S. state and local law enforcement are the primary source of law enforcement demands and the vast majority of those demands are targeted at mass market customers in the U.S.

 

3. When will you report on all countries where Lumen does business?

Lumen will continue to evaluate the benefits of reporting on other countries and will expand the report when we believe there is a sufficient need.

 

4. Will you notify me when you receive an inquiry for my data so I can determine if the request is legitimate and take appropriate actions?

Lumen takes legal demands for customer information seriously and prefers to provide notice to the customer when we receive a legal demand. However, in most instances, law enforcement requires us not to notify the target of the legal demand, so unfortunately, we cannot legally provide notice to the customer.

 

5. How does Lumen decide if a request for my data is legitimate?

Lumen takes great care in reviewing each legal demand for data before providing a response to the requesting agency. We have a team that carefully reviews each demand for legality, accuracy, scope, and validity, including whether the demand is appropriately limited to obtain only the information necessary to meet the government agency’s need. If our team determines that a demand is legally invalid, overly broad, inappropriate or seeks information outside the limitations of the type of demand, we will reject the legal demand or ask for further clarification. There are instances where we cannot produce the data even when we have received a valid request. For example, we may receive a demand for data that we do not possess, did not receive or collect, or no longer maintain due to data retention limitations. Lumen works closely and has developed good relationships with government agencies that can aid in this process.

 

6. Is your process in compliance with my customer contract?

Lumen’s process complies with our customer contracts and our privacy policy. Lumen is under a legal duty to respond to lawful demands from government agencies. Because we are also greatly concerned with protecting the privacy of our customers, we take great care in reviewing each legal demand for data before providing a response to the requesting agency.

 

7. How can I be sure that Lumen is protecting my data?

Lumen follows the law in responding to lawful demands from government agencies. We take great care with how we manage this process and work hard to protect the privacy of our customers to the best of our ability.

 

8. Can I “opt out” of any process that requests my data?

No. If Lumen receives a lawful demand from a government agency, we must respond or be in violation of federal, state and local laws.

 

9. Can I be informed after you share any of my data with the government?

In general, Lumen prefers to provide notice to the customer upon receipt of a legal demand. But in many instances, law enforcement demands under the law that we not provide notice to the target of the legal demand.

 

10. What types of data do you share with the government?

Depending on the legal demand, Lumen may share account data such as name, address, email address, telephone number, billing information, IP address, types of services to which the customer subscribes, call detail records, and form of payment. Some legal demands are for “content,” such as email messages, actual telephone conversations (wiretap), and sites visited on the internet.

 

11. If I have special concerns about confidentiality of my customer data, who can I talk to at Lumen?

Please contact: 

12. Why did you choose the categories of reporting, why not be more specific?  

There is no standard global or national format for publishing transparency reports. However, companies that do publish a transparency report must comply with the USA Freedom Act of 2015 that mandates how providers publish data about National Security Letters and Foreign Intelligence Surveillance Act orders. Lumen’s report is based on the specific types of demands we receive and is consistent with the requirements of the USA Freedom Act of 2015.

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