Support tab topics

Create, manage, and view status on repair tickets in Lumen Connect. You can also communicate with your Lumen technician as we work to resolve your issue:
 

• Creating a repair ticket
• Viewing the status of a repair ticket
• Searching for, sorting, and filtering repair tickets
• Updating information in a repair ticket
• Escalating a repair ticket
• Closing a repair ticket
• Creating a reason for outage (RFO) request
• Viewing the status of a ticket without signing in
• Managing Force Laser settings for a wavelength service
• Switching paths for a protected wavelength service

Create, manage, and view status of activation tickets in Lumen Connect to resolve any issues you encounter during service delivery:
 

• Creating an activation ticket
• Viewing the status of an activation ticket
• Updating informaton in an activation ticket
• Escalating an activation ticket
• Closing an activation ticket

You can submit a ticket in Lumen Connect to request help using the portal or to report a problem:

• Creating a portal support ticket
• Viewing the status of a portal support ticket
• Viewing the details of a portal support ticket
• Updating information in a portal support ticket
• Closing a portal support ticket
• Escalating a portal support ticket

Lumen Connect shows planned network maintenance events for the current month and 11 months into the future so you can plan around events that may impact your services. You can also open a ticket to ask questions about the event or to request that an event be rescheduled.
 

• Viewing planned network maintenance events
• Creating an inquiry ticket for a planned network maintenance event

As we monitor the Lumen network, we create potential repair tickets when we detect a potential problem with a service. Use Lumen Connect to review these tickets, convert them to repair tickets if there is an issue, or dismiss them if you don't need our help:
 

• Viewing details for a potential repair ticket
• Converting a potential ticket into a repair ticket
• Dismissing a potential repair ticket

Use Lumen Connect to create and manage tickets for Lumen security services. You can also communicate with your Lumen technician as we work your issue or answer your security-related questions:
 

• Creating a security repair ticket
• Viewing the status of a security repair ticket
• Searching for, sorting, and filtering security repair tickets
• Updating information in a security repair ticket
• Closing a security repair ticket
• Creating a reason for outage (RFO) request for a security repair ticket

For some legacy services, you create a configuration change request to make changes to a service (e.g., DNS changes, requesting additional IP addresses).

• Creating a configuration change request
• Creating a DNS configuration change request
• Creating a request for additional IP addresses
• Viewing the status of configuration change requests
  
  

Don't see this option? Try creating a change request instead.

Use Lumen Connect to submit requests for Lumen field technicians to work on your behalf in a data center:

• Creating a billable field tech ticket
• Viewing the status of a billable field tech ticket
  

If you purchased a colocation service from Lumen, use Lumen Connect to manage data-center access and to request access and badge reports:

• Creating a request for access to a data center
• Viewing the status of a colocation request
• Creating a request for an access log report
• Creating a request for a badge holder report
• Downloading an access log report
• Downloading a badge holder report

Use security change requests to request changes to security services:
 

• Creating a security change request
• Viewing the status of a security change request
• Updating information in a security change request
• Closing a security change request