Customer Success Stories

“The Space Needle is excited to partner with Lumen to enhance our digital presence and protect our guests in new and innovative ways. We're looking toward the future with Lumen.”

— Karen Olson, COO

Seattle Space Needle

“Prometheus Hyperscale’s partnership with Lumen furthers our aligned missions of building the backbone of the AI economy. Lumen’s future‑ready fiber is the connective fabric we need to provide best‑in‑class connectivity and drive AI innovation.”

— Trenton Thornock, Founder and CEO

Prometheus Hyperscale

“Our partnership with Lumen will significantly drive advancements in live production solutions, content delivery and fan engagement. Lumen NaaS and other enterprise solutions [position us] to meet our technology objectives and support future growth.”

— Michael Molinari, SVP
PAC‑12 Enterprises 

“We're bringing AI closer to where people actually use it. Lumen provides the network foundation that allows those applications to operate in real time.”

— Tony Graham, North American Commercial Leader Solstice Data

“Lumen NaaS accelerates our hybrid cloud, AI and agentic transformation initiatives, enabling faster innovation, smarter operations and greater value for our customers."

— Javier Ponce, VP, Head of Cloud and Infrastructure for North America
Atos

“We don’t have the luxury of long-term contracts—we need bandwidth that scales with every client. The Lumen NaaS model gives us that flexibility, with the ability to layer in storage and support as a turnkey solution."

— AJ Wedding, CEO
Orbital Studios

“This is what modern security should enable—confidence to focus on strategy, not react to noise.”

— Erick Valverde, CIO & VP of Information Systems & Security
VUMI Group

“For us, the value is in connecting that flexibility to disciplined planning: understanding what the district needs today and maintaining options for tomorrow."

— Robert Coleman, Office Manager Anthony Water & Sanitation District

”Rather than simply identifying problems, Lumen helped us understand priorities and develop a practical path forward. That level of collaboration was invaluable."

— Mike Thompson, Director of Information Technology Austin Lighthouse for the Blind

“On-demand bandwidth changes how we plan. We stop worrying about limits and focus on delivering the work."

— Tom Greogry, Head of Production Sales
Skyway Studios

"I appreciate the ability to get a hold of people and actually work together. That's the key: having that partnership with Lumen and not being seen as just a number."

—  Steve Randel, IT Director FSIoffice

“With Lumen NaaS and IoD, we deliver secure, high‑speed connectivity across stations from Belen to Albuquerque to Santa Fe—keeping commuters connected every day.”

— Robert Gonzales, Director of Operations
Rio Metro Regional Transit District

“SABIS® has successfully implemented a groundbreaking Network‑as‑a‑Service (NaaS) solution powered by Lumen…within just days of deploying, we observed significant latency improvements translating into greater operational efficiency and an enhanced user experience.”

— Wissam Kosseifi, Sr. Manager of IT Systems
SABIS® Educational Systems, Inc.

“Connectivity really is the backbone of healthcare. With Lumen, we know our network’s solid so we can focus on care, not worrying about downtime or vulnerabilities.”

— Bruce Holloway, Network Services Leader
Altera Digital Health

“We turned to Lumen NaaS to support [our] growing data demands. With plans to scale to 1,000 co-working desks, we needed future-ready bandwidth that could grow with us. Lumen’s flexible, high-capacity network helps us ensure we’re ready for what’s next.”

— Audrey Yun, Events and Community Manager
AI House & AI2 Incubator 

“VSP was looking for SOC support due to limited staffing resources. Lumen’s VSOC has mitigated phishing attacks while allowing our internal SOC team to focus on more critical exposures. The partnership has improved operational efficiency with full confidence in our security precautions.”

— Darrell Johnson, Manager of Information Security

VSP Vision ™

“We initiated the transition of our circuits to Lumen’s Network-as-a-Service (NaaS) platform, [which] has upheld the high level of dependability we require and also introduced a new level of agility, enabling us to dynamically scale bandwidth for fluctuating demands.”

— Kevin Buchan, Managing Director of IT
Troutman Pepper Locke 

“Partnering with Lumen and leveraging their NaaS experience has significantly boosted our DRaaS/BaaS capabilities. The dynamic bandwidth provisioning and effortless service initiation enable us to provide superior customer service.”

— Clint St. Romain, Architect for Managed Services
ivision 

“Through our broad partnership with Lumen, we have deployed a truly state-of-the-art platform that has met or exceeded our business goals, elevated every aspect of our data communications and achieved compliance with ever-increasing security requirements.”

— Glen Ridnour, VP of IT
Huitt-Zollars

"Lumen’s NaaS saved a large global summit we were hosting. With the click of a button, we had instant connectivity plus DDoS Essentials, which enabled critical security measures needed to protect the high-profile guests at the event. NaaS has changed the way we do business.”

— Robbie Walker, Sr. Director of IT Infrastructure
Atlantic Packaging Corporation

“[Lumen] Network‑as‑a‑Service perfectly aligns with our future‑state architecture … [supporting] our growth strategy by reducing traditional provisioning timelines and offering substantial cost savings for greater flexibility and scalability.”

— Chad Simpson, CIO
CITY Furniture 

“Lumen solutions enabled TicketNetwork to broaden and enhance its technology stack, delivering increased flexibility, elasticity, scalability, stability, performance and simplicity… We successfully expanded and upgraded our technology stack without disruption to business operations.” 

— Kris Davis, VP of IT
TicketNetwork 

"We are very excited that this school-centric network is finally operational and [equally excited] to be working with Lumen and other national and local providers in [this] extraordinary endeavor."

— Ovidiu Viorica, Network Broadband and Technology Manager
State of New Mexico Statewide Education Network

“The Lumen NaaS offering has allowed MTNSAT the flexibility to quickly align our communications with our rapidly growing corporate needs.”

— Brian Govanlu, Director of Engineering
MTNSat Holdings

“With Lumen by our side as a partner, it’s been huge for us to be able to offer that fan engagement and those added features within our environment flawlessly.”

— Charles Harris, VP of IT
Tampa Bay Buccaneers

"The Lumen scrubbing center has been crucial in protecting our data centers from network attacks. After identifying increased bot traffic, Lumen recommended ThreatX, [which] drastically reduced bot traffic and prevented a large DDOS attack."

— Brian Kemmerly, Sr. Director of IT
Micro Center

"Lumen NaaS allowed us to deploy a DIA backup circuit in a fraction of the time that it would have taken to deploy a traditional circuit. It quickly provided high availability networking [and is] a flexible way to manage network circuits for our data center.” 

— Marvin Solis, Network and Information Security
Nuvision Credit Union

"Our partnership with Lumen has been transformative. The flexibility to adjust bandwidth and manage services through their intuitive portal has significantly reduced our costs and ensured uninterrupted service. We sleep better at night knowing Lumen is protecting our infrastructure.”

— Eric LaZur, Director of Internet Services
eCampus

“We chose Lumen Network‑as‑a‑Service for its simplicity, cost efficiency and flexibility. Our partnership with Lumen allows us to manage and scale bandwidth as needed, ensuring our infrastructure is future‑proofed and responsive to our dynamic needs.”

— Juan Ayala, Director of IT Infrastructure
Agilisys

“Berry Global partnered with Lumen to enhance network performance, security and agility using SD‑WAN technology. [We received] real‑time visibility and control across multiple locations, cloud providers and applications. Together, we transitioned over 150 locations to the Lumen Network.”

— Elmer Boeke, VP of Global IT Services

Berry Global 

“Lumen plays a crucial role in enabling our IntelsatOne terrestrial network to deliver cost‑effective, high‑performance connectivity solutions to our customers. The Lumen team demonstrated a deep understanding of the intricacies of our network architecture, providing significant value.”

— Vinit Duggal, SVP of Networks and CISO

Intelsat 

“Partnering with Lumen has significantly transformed our IT infrastructure, leading to a 35% monthly cost reduction. This has enabled us to invest in new technologies ... [improving] network performance, scalability and data security, and fueling our digital transformation and operational efficiency.”

— Claudius Moore, CIO

American Family Care 

"Lumen's NaaS solution is a perfect match for our dynamic business model, where the essence of service is measured in minutes, not months. The consumption-based model Lumen offers has been instrumental for our high-scale events, allowing us the flexibility to adjust bandwidth for each event's unique demands."

— David Bauman, Founder and CEO

Backstage Networks

"We have been using Lumen services for more than 10 years. Keeping our core network infrastructure with the same company, same bill and same team [is] extremely beneficial. We rely on the Lumen Network being stable and diversely peered [to allow] our data to flow efficiently.”

— Matthew Spero, SVP of IT Infrastructure

Hanmi Bank 

“The Lumen team exceeded our expectations with our SD‑WAN project. [Our team] beat our rollout timeframe, met the delivery dates for hardware and services according to the originally established timeline and did so with minimum impact to business uptime.”

— Adam Scheinberg, VP of Technology

Massey Services

“Lumen's Point to Point and networking services have revolutionized our business operations. Their seamless integration and high-bandwidth connections ensure our SMB-managed services, disaster recovery and storage solutions operate with unparalleled efficiency."

— Chuck Best, COO
iBridge Cloud Technologies

"Our [global organization moves] large amounts of graphic files around the world. We depend on the Lumen Network and their SD-WAN solution to ensure our network performance is optimal, reliable and secure. Lumen is a great partner―it’s like they’re an extension of my team."

— Haji Dzemaili, VP of Global Infrastructure and Operations
SGS & Co

"We chose to partner with Lumen because of their commitment to security, innovation and [their] customer-centric approach. Their team’s expertise and support have been invaluable, ensuring seamless integrations and ongoing optimization of tailored solutions."

— Steve Koenig, IT and Facilities Manager
Walsh Gallegos Kyle Robinson & Roalson P.C.

"Since partnering with Lumen in 2016, our collaboration has expanded. Lumen now manages our global WAN, covering 25+ locations in eight countries across three continents. Their reliable network and excellent customer service have solidified our trust."

— Tim Drook, Executive Director of IT
Calgon Carbon Corporation | A Kuraray Company

"Our transition to modern circuits was easy and fast, facilitated every step of the way by friendly, knowledgeable people. This customer experience, [and cost savings], has been one of the most pleasant and painless vendor relationships I have had."

— Isaiah Chen, Director of Infrastructure and Information Systems

Shorewest

"Ames Construction chose to move forward with a Lumen SASE solution to bring growth, security and flexibility to our business in a single managed solution. For almost 20 years, Lumen has offered improved services to keep our offices and remote workforce connected. Lumen [is our] go-to for communications and technology."

— Bob Bruckner, CIO
Ames Construction

“Unical Aviation is a trusted supplier to aerospace clients in over 90 countries. By leveraging Lumen fiber optics, Unical Aviation enhances our operational efficiency, reduces costs and ensures safety and security. Partnering with Lumen allows us to uphold our promise of operational excellence.”

— Jennifer S. Torlone‑Wilson, CIO
Unical

 "Lumen has allowed us to become more intentional in our network design and the ability to do business in a more secure way. We value our partnership with Lumen because they listened to our needs and gave us solutions that work in the real world."

— Todd Thielbar, IT Manager
KCG Inc.

“Lumen has been a partner in right‑sizing our tech services as areas of our business grow or shift. In a business where minutes of downtime can be catastrophic, we rely heavily on Lumen to make sure that our networks are up and steady―a class of service that we simply do not see from other vendors.”

— Stan Weisser, General Manager
Customer Elation

"This has been a great partnership. I was given a very complex server migration project, and without Lumen, I [may not] have been able to accomplish it in the [necessary] timeframe, with the least amount of down time. We utilized Lumen products [that] fit our needs perfectly."

— Craig Terrell, CIO
ProStratus

“Lumen has proven a solid understanding of our business needs and has helped facilitate the expansion of our WAN infrastructure. Their extensive, cost‑effective service offerings have greatly enhanced our SD‑WAN connectivity and operation expenses.”

— Ted Dayno, Sr. Manager of Network Engineering
alphabroder

"Lumen supported our future vision in technology by being able to grow with us. As the demand for data exchange and connections to diverse data sources increases, we are confident they will continue to provide the services and support we need to always stay available and online for clients."

— Connie Burns, CIO
United Direct Solutions

“The SASE team has been very quick and responsive. I am excited to see SASE and EWAS working together once implementation is complete.” 

— Jeff Pinkerton, VP of IT
Berridge Manufacturing Co.

“Savista is proud to partner with Lumen to deliver voice, network and security applications quickly and effectively to our colleagues and client partners. Being a healthcare company, quality, data security and privacy are of utmost importance—and that’s why Savista trusts Lumen.” 

— John Johnson, CIO
Savista

“We chose Lumen to replace our aging MPLS and SD‑WAN environment with modern DIA and SASE solutions. The new services significantly improved our network performance, redundancy, security and telehealth capabilities‑‑all while remaining cost effective.” 

— Ivo Ivanov, Director of IT
Valley Cities Behavioral Health Care

“We needed to resolve operational issues with authentication and SQL servers by migrating our web servers from on‑premises to the cloud. We selected Lumen [to leverage] their Tier 1 Microsoft partnership certification and consistent track record of successful migrations.”

— Scott Farmer, CIO
Society of Diagnostic Medical Sonography

“We now have greater redundancy and security, and our total cost of ownership has been reduced. Our partnership with Lumen has been fantastic.”

— Keith Barnett, Network Administrator and IT Support
Campbell Supply Company

“All our frontline managers have a direct relationship with the Lumen team so we can brainstorm, foster creativity and exceed industry best practices. This is not a one-and-done conversation—the relationship between our two companies is paramount to this effort."

— Chad Kammeraad, VP and General Manager of Global Strategies
Microsoft

"BlackStar Group works closely with Lumen to provide unmatched network reliability when it matters most. The service at many [venues] can take upwards of 60 seconds to resume connectivity. BlackStar Group routing and Lumen DIA enable us to pivot around trouble within 300 milliseconds."

— Chris Hendrie, Founder and CEO
BlackStar Group

“We needed a solution as unique as our needs, and we’ve found that in Lumen. Through their scalable technologies and remote access capabilities, Lumen is helping us make sure visitors have access to what they need."

— Chris Phillips, SVP of F&A and CFO
Little Rock Convention & Visitors Bureau

“Versa is dedicated to delivering top‑tier Unified SASE and cybersecurity services. This NaaS solution from Lumen is a perfect fit, enabling us to achieve carrier redundancy without overpaying for circuits.”

— Kumar Mehta, Co‑Founder and Chief Development Officer
Versa Networks

“I had the perfect dream team. I was able to accomplish what I needed to do, and I was able to get a response back in a very reasonable time. I am thankful for the team.”

— Mahendra Verma, VP and Sr. Network Engineering Manager
Horizon Bank

“A good fan experience starts with connectivity. Lumen assisted in helping us deliver a best‑in‑class Wi‑Fi solution at our stadium.”

— Chip Suttles, VP of Technology
Seattle Seahawks

“Within six weeks, the system was up and running, which is something I’m very thankful for. Lumen® Solutions for Contact Center–Genesys Cloud is easily customizable and we can turn around updates very quickly. That really impressed me.”

— Doug Benalan, CIO
CURE Auto Insurance

“Lumen plays an important role in helping content providers move video content to AWS. Fox Sports was able to bring its live sports content to AWS by using an on-demand connection aligned with Lumen’s Network-as-a-Service platform."

— Evan Statton, Sr. Principal Architect in M&E
AWS

“We produce more than 3,000 live events a year. Lumen gives us the confidence and capability to move fast across every market we serve. Their … leading‑edge technology and AI‑enabled infrastructure work seamlessly behind the scenes.”

— Raju Kakarlapudi, CTO

FanDuel Sports Network