Bank of Tennessee

Modern, secure communications that elevate customer service and trust.

Bank of Tennessee

Modern, secure communications that elevate customer service and trust.

Modernizing banking communications

Bank of Tennessee needed a secure, cloud‑based communications foundation to improve customer responsiveness, reduce infrastructure complexity and support future AI‑driven service—without compromising the trust their community expects.

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Modernizing banking communications

Businessperson smiles at their laptop while wearing a headset.

Challenges

Legacy on‑prem phone system nearing end of life
Limited flexibility from hardware‑based communications
Inconsistent customer response times during peak demand

Challenges

Legacy on‑prem phone system nearing end of life
Limited flexibility from hardware‑based communications
Inconsistent customer response times during peak demand

Solutions

Lumen® Solutions for Zoom to modernize voice and contact center
Zoom Phone to replace legacy on‑prem telephony
Lumen® Dedicated Internet Access to support secure communications

Solutions

Lumen® Solutions for Zoom to modernize voice and contact center
Zoom Phone to replace legacy on‑prem telephony
Lumen® Dedicated Internet Access to support secure communications

Results

Improved customer response speed and consistency
No unplanned downtime during migration across 22+ branches
Reduced reliance on on‑prem hardware and maintenance

Results

Improved customer response speed and consistency
No unplanned downtime during migration across 22+ branches
Reduced reliance on on‑prem hardware and maintenance

What works for Bank of Tennessee

Lumen® Solutions for Zoom

Secure cloud voice and contact center services for modern banking.

Learn more

Lumen® Solutions for Zoom

Secure cloud voice and contact center services for modern banking.

Lumen® Dedicated Internet Access

Reliable, high‑performance connectivity for critical banking operations.

Learn more

Lumen® Dedicated Internet Access

Reliable, high‑performance connectivity for critical banking operations.

“Lumen didn’t just implement a system. They helped us build a more responsive, agile foundation for customer service that our teams and our community can rely on.”

— Dwight Goodwin, Director of IT

Bank of Tennessee

“Lumen didn’t just implement a system. They helped us build a more responsive, agile foundation for customer service that our teams and our community can rely on.”

— Dwight Goodwin, Director of IT

Bank of Tennessee