Raffles Medical Group

Laboratory System modernization enhances patient safety and experience for private healthcare.

Raffles Medical Group

Laboratory System modernization enhances patient safety and experience for private healthcare.

Future-ready lab systems. Faster workflows and automation.

Raffles Medical Group, a leading private healthcare provider in Asia, needed to scale innovation with a global technology partner to meet changing healthcare standards. With a Laboratory Information System (LIS) from Lumen, they implemented automated workflows and centralized data management to unify care delivery and help keep their hundreds of thousands of patients safe.

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Future-ready lab systems. Faster workflows and automation.

Lab technicians using LIS technology to automate diagnostics and improve care.

Challenges

Overcome slowdowns and human error from manual workflows
Needed to transition from siloed data and processes
Needed to scale innovation and technology stack to support growth and expansion while meeting evolving healthcare standards

Challenges

Overcome slowdowns and human error from manual workflows
Needed to transition from siloed data and processes
Needed to scale innovation and technology stack to support growth and expansion while meeting evolving healthcare standards

Solutions

Implemented a robust LIS to connect front and backend teams and laboratories
Introduced automation to streamline operations and enhance efficiency
Created a cohesive model by centralizing information for better care delivery

Solutions

Implemented a robust LIS to connect front and backend teams and laboratories
Introduced automation to streamline operations and enhance efficiency
Created a cohesive model by centralizing information for better care delivery

Results

Delivered unified care delivery model easily scalable for future expansion
Enhanced reporting accuracy
Improved reliability of lab operations

Results

Delivered unified care delivery model easily scalable for future expansion
Enhanced reporting accuracy
Improved reliability of lab operations

What works for Raffles Medical Group

Lumen® Managed & Professional Services

Implemented a centralized information model and a robust LIS to automate workflows, connecting front and backend teams and operations.

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Lumen® Managed & Professional Services

Implemented a centralized information model and a robust LIS to automate workflows, connecting front and backend teams and operations.

“This new LIS is a game-changer. Orchestrating analyzers, e‑ordering, patient billing and meeting compliance—all in one system alone—is huge for us. It’s a system built for today and ready for tomorrow.”

— Anastacia Pajarillaga, Head of Department of Laboratory

Raffles Medical Group

— Anastacia Pajarillaga, Head of Department of Laboratory

Raffles Medical Group

The RafflesHospital buildings stand tall against a clear blue sky.

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Lumen does not provide medical advice or clinical services. The solutions delivered to Raffles Medical Group were managed and professional services intended to support operational efficiency and data management. Any references to patient safety or care outcomes are based on the customer’s implementation and use of Lumen solutions and services and do not imply involvement of Lumen in clinical decision-making or patient care.