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Your order may take up to 3 minutes to process. During order processing , you will receive an account set-up email (if applicable). When your order is accepted, you will receive an order confirmation email with next steps. If you need immediate attention regarding your order, click to chat to contact our support team with your Quote Number.

Your order has been submitted successfully. It may take up to two minutes for the order to appear on the Order Status page. We will send you an order confirmation with additional guidance.

Order processing failed

It looks like we have encountered an error with your order, please click the Chat with Expert button in the right hand corner, select "Quote or Ordering" and then select "Help with Quote & Order Steps".

Your order was received and is still in progress.


You will receive a confirmation email containing your order number and detailed next steps. If you need assistance with your order, please click to chat with our support team and reference your Quote Number.

Your order was received and is still in progress.


You will receive a confirmation email containing your order number and detailed next steps. If you need assistance with your order, please click to chat with our support team and reference your Quote Number.

Product Quote Number Service Order Number Location
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What's next?
  • Order Processing

    Order was successfully submitted

    Lumen Control Center account creation

     

    You will receive an email with your username. For security purposes, your temporary password will be sent in a separate email. Once logged into Lumen Control Center, you will be asked to change your password. To ensure that you receive our responses, please add lumen.com and threatx.com (if you also ordered Web Application Firewall) to your safe sender domains.

  • Complete two-factor Authentication setup

    For Lumen customers who don’t have two-factor authentication: If you are the technical or order contact user, log out and then log back into Lumen Control Center to finalize the two-factor authentication setup. Enterprise administrators will need to set up two-factor authentication for all other users who need access to the security services portal.

     

    If you already have two-factor authentication set up with Lumen security services, no action is required.

     

    Once two-factor authentication is completed, you will be asked to complete the technical specifications for your DDoS Hyper solution. You will receive a link to complete this setup in your confirmation email. If you ordered Web Application Firewall with your DDoS Hyper solution, you will be contacted within 24 hours of your order submission by ThreatX to complete the setup.

  • Finish
What's next?
  • Order submitted

    Order was successfully submitted 

    Lumen Control Center account creation

     

    You will receive an email with your username. For security purposes, your temporary password will be sent in a separate email. Once logged into Lumen Control Center, you will be asked to change your password. To ensure that you receive our responses, please add lumen.com and threatx.com (if you also ordered Web Application Firewall) to your safe sender domains.

  • Complete two-factor Authentication setup

    For Lumen customers who don’t have two-factor authentication: If you are the technical or order contact user, log out and then log back into Lumen Control Center to finalize the two-factor authentication setup. Enterprise administrators will need to set up two-factor authentication for all other users who need access to the security services portal.

     

    If you already have two-factor authentication set up with Lumen security services, no action is required.

     

    Once two-factor authentication is completed, you will be asked to complete the technical specifications for your DDoS Hyper solution. You will receive a link to complete this setup in your confirmation email. If you ordered Web Application Firewall with your DDoS Hyper solution, you will be contacted within 24 hours of your order submission by ThreatX to complete the setup.

  • Finish
What's next?
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Lumen logo

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