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We listen. We learn. We Act.

Learn more about our unique approach to your long-term success from Laurinda Pang, President, Lumen Global Customer Success (1:32)

Your success is our success

In a world defined by change, our dedicated Customer Success teams understand your business, know how to optimize your solutions, and help you achieve your business outcomes.


VIDEO: Learn how Customer Success works for you (2:05)

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Illustration of the back of a man's head while he asks questions to a female representative on a monitor PlayButton


Count on us to listen and learn from you, and then act upon that knowledge to deliver amazing experiences.



You can trust that our expertise in networking, cloud and security solutions will help keep you resilient in a world defined by rapid change.



We constantly look at ways to optimize our solutions through data-driven insights to help ensure you achieve exceptional outcomes.



We're here for the long haul. Through continuous engagement, we make sure the solutions we offer evolve along with your business needs—today and tomorrow.

SYNQ3 resturant solutions logo

SYNQ3 chose Lumen to help scale up their takeout order processing system and restaurant call center to meet increased demand during the COVID-19 pandemic—and ultimately process billions in sales for thousands of restaurants.


VIDEO: See how SYNQ3 transforms the restaurant industry (1:41)


Ready. Set. Engage.

The Lumen Customer Community. It’s the place to be.

Meet like-minded Lumen customers in an exclusive online hangout—and dive into an ocean of great content, fun challenges and special rewards.

In this community, you can:


Network with, and learn from, peers

Network Solutions

Get first-hand updates on the latest products and services

IT Professionals

Gain a direct line of communication with our Lumen experts

What’s new with Customer Success

Hear from our experts

Hear from our experts

Take a closer look at the thoughts and strategies that guide our Customer Success approach, and the people who make it possible.

Success in action

Success in action

Learn how our Customer Success team is helping companies innovate and prosper—one conversation at a time.

Join the Customer Success team 

Help deliver amazing customer experiences.