Lumen® Fiber+ Internet provides your business with fast, symmetrical-speed internet up to 1 Gbps.
By: Lumen Technologies
Operating Systems: N/A
Management Software: Control Center
Delivery Methods: Service installation by Lumen technician
See how Fiber+ Internet works (1:00)
Control Center gives you access to critical business information and provides a flexible way for you to view your invoices, monitor and manage service, check the status of an order, provides tools to troubleshoot service, and more.
Pricing and Features
Prices shown are estimates and dependent on service availability in your area. They require new service at an eligible location with a 36-month term. Services include 1 WAN IP for use with device. Additional IPs available at a fee.
|Symmetrical upload and download speeds up to 1 Gbps with competitive pricing and terms|
|99.99% service availability SLA|
|Turnkey solution that includes enterprise‑grade router with Wi-Fi supporting both public and private Wi-Fi, and stateful firewall|
|Additional IP addresses available (fee based)|
|Self-service ordering with streamlined purchasing, configuration, and view of order status|
|Manage and monitor your network, along with view utilization and set threshold alerts on a daily, weekly, monthly frequency. Leverage tools to troubleshoot service, open, view status, and closure of service tickets|
|View and pay invoices|
|Access service experts via chat|
|Built-in security with Edge Protect (optional add-on)|
|Speeds up to||50 Mbps|
|Speeds up to||100 Mbps|
|Speeds up to||500 Mbps|
|Speeds up to||1 Gbps|
We are building an enhanced quoting experience for Channel Partners and we look forward to sharing it with you soon. Until then, visit Vlocity to access partner pricing for our products.
*Rate may vary by location, requires Lumen installation ($99) and a 36-month term. Listed rates are for one location only, available to qualifying business customers purchasing new service in eligible U.S. on-net multi-tenant unit service locations with Lumen Fiber to the premise, and excludes taxes, fees, surcharges. Early termination fees will apply as set forth in customer’s agreement. Customer must remain in good standing and offer may terminate if customer changes their account in any manner including, but not limited to, their service location. Lumen may change, cancel, or substitute offers and services, or vary them by service area at its sole discretion without notice. Credit approval and deposit may be required. Offer may not be combined with other offers. Additional restrictions, terms and conditions apply. Listed speeds vary due to conditions outside of network control, including customer location, equipment, access through a wireless connection, and are not guaranteed.
Support and Service Options
Design, price, and purchase your Fiber+ Internet for each of your locations all through the Lumen Marketplace. Receive notifications, track order status through the Control Center portal, and chat with our digital support team online or by phone.
Anyone, including existing customers, can design, price, purchase Fiber+ Internet for locations all through the Lumen Marketplace or via Control Center for existing customers. Receive notifications or chat with our digital support team online or by phone. We will invoice your order. No credit card is required.
Call your local account representative for more information.
Yes. The Lumen device provided with Fiber+ Internet supports public guest while providing private Wi-Fi availability for your staff. Your Lumen technician can set up the device for you at the time-of-service installation, and our support team is always available to assist with service configuration.
A device with stateful firewall is available to order with Fiber+ Internet service. Fiber+ Internet is a connection over a public internet network. Edge Protect is an optional DNS Firewall service that can be added through Lumen Marketplace or Control Center. Ask us about advanced security options for your business including perimeter-based security, DDoS mitigation and threat management.
Configuring your service is simple for new or existing users. Start by selecting your preferred bandwidth for your desired location. Then, just choose your term, all summarized with an itemized quote. Upon order submission you will be presented with an order number for reference. Additionally, you will receive email notifications as your order progresses. You can also view order updates and status in Control Center.
If you ordered a device with your service, the device can be tracked via the order progress page within the Lumen Control Center portal. A Lumen technician will contact you to confirm your Fiber+ Internet installation date. Your solution includes installation of the circuit and extension of service to your suite via building extension. Once installation is complete, you will receive a connection notification. Invoices can be viewed in the Control Center portal.
We have simplified the network configuration for you, so all you need to do is choose the desired bandwidth per location. The standard service is configured with a WAN IP address assigned to your router and private IPs via HDCP on the LAN side. If needed additional IP addresses may be available for a low increase to your monthly recurring rate.
A Lumen technician will contact you to confirm your installation date. There may be two installations that may need to occur. On the date(s) of installation, your local site contact will need to be available to allow the technician on site and provide access to both the building telecom room and the business suite where the Internet connection is to be delivered. Our technician will extend the connection from the Lumen point of presence in the telecom room to a location in your suite. Lastly, our technician will complete the router installation. These may occur on different dates. Our technician will perform proper testing to confirm the service is ready for use.
Chat and call options are available to provide any help or answers to questions you may have about your order, and you can also check your order progress via the Lumen Control Center portal.
Your account management and support teams are available to guide you through the process.
Intervals can range from 19 to 120 business days. Longer intervals are needed if a fiber build is necessary. When you order the service, you will be able to select an available date for delivery. You can also view order updates and status in Control Center.
Edge Protect is a cloud-based solution that can be added on with Fiber+ to help businesses grow and remain secure. Edge Protect serves as the first line of defense from known and suspected malicious domains.
Edge Protect will be added to your purchase for $25 per month plus applicable taxes and fees. You'll need to opt out if you do not need this security option.