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Lumen® Fiber+ Internet

Enterprise-grade internet, with built-in global threat protection and symmetrical speeds up to 1Gbps.

Up to 50 Mbps starting at $154/month* Requires new service at eligible location with a 36-month term. Pricing subject to change.

Overview

Lumen® Fiber+ Internet provides your business with fast, symmetrical-speed internet up to 1 Gbps.

 

  • Complete turnkey solution includes hardware and ongoing software updates managed by Lumen, with no upfront technology investment required
  • Internet performance to keep your users productive, backed by a 99.99% service availability SLA
  • A self-service experience that lets you engage on your terms—fully digital or with assistance when needed
  • Lumen Fiber+ customers can connect safely to the internet while allowing you to meet your business web access policies.
  • Lumen ® Edge Protect serves as the first line of defense from known and suspected malicious domains to help protect users and their business network from ransomware and malware.

 

By: Lumen Technologies

 

Operating Systems: N/A

 

Management Software: Control Center

 

Delivery Methods: Service installation by Lumen technician

Laptop screen shows proactive monitoring of fiber locations in North America, based on the bandwidth available.
Laptop screen shows proactive monitoring of fiber locations in North America, based on the bandwidth available. PlayButton

See how Fiber+ Internet works (1:00)

Service includes Lumen-provided devices:

  • Wi-Fi enabled enterprise grade router
  • Stateful firewall
  • One IP Address

Portal:

Control Center gives you access to critical business information and provides a flexible way for you to view your invoices, monitor and manage service, check the status of an order, provides tools to troubleshoot service, and more.

 

Pricing and Features

Prices shown are estimates and dependent on service availability in your area. They require new service at an eligible location with a 36-month term. Services include 1 WAN for use with device. Additional IPs available at a fee.

Up to 50 Mbps


Estimated starting at


$154
per month*

Up to 100 Mbps


Estimated starting at


$204
per month*

Up to 500 Mbps


Estimated starting at


$304
per month*

Up to 1 Gbps


Estimated starting at


$394
per month*

*Rate may vary by location, requires Lumen installation ($99) and a 36-month term. Listed rates are for one location only, available to qualifying business customers purchasing new service in eligible U.S. on-net multi-tenant unit service locations with Lumen Fiber to the premise, and excludes taxes, fees, surcharges. Early termination fees will apply as set forth in customer’s agreement. Customer must remain in good standing and offer may terminate if customer changes their account in any manner including, but not limited to, their service location. Lumen may change, cancel, or substitute offers and services, or vary them by service area at its sole discretion without notice. Credit approval and deposit may be required. Offer may not be combined with other offers. Additional restrictions, terms and conditions apply. Listed speeds vary due to conditions outside of network control, including customer location, equipment, access through a wireless connection, and are not guaranteed.

Support and Service Options

Design, price, and purchase your Fiber+ Internet for each of your locations all through the Lumen Marketplace. Receive notifications, track order status through the Control Center portal, and chat with our digital support team online or by phone.

Questions about your order:

Chat with an expert

 

Billing, customer service, and product-related questions:

Chat or call 800-871-9244

 

Repair issues (after activation):

Create ticket or call 877-453-8353 (option 1, then 2, then 1)

FAQs

Design, price, purchase your Fiber+ Internet for each of your locations all through the Lumen Marketplace. Receive notifications or chat with our digital support team online or by phone.

Call your local account representative for more information.

Yes. The Lumen device provided with Fiber+ Internet supports public guest while providing private Wi-Fi availability for your staff. Your Lumen technician can set up the device for you at the time-of-service installation, and our support team is always available to assist with service configuration.

A device with basic firewall is available to order with Fiber+ Internet service. Fiber+ Internet is a connection over a public internet network. If needed, you may supply an added firewall that supports advanced security configurations. Ask us about advanced security options for your business including perimeter-based security, DDoS mitigation and threat management.

Start by selecting your preferred bandwidth for your desired location. Then, just choose your term, all summarized with an itemized quote. Upon order submission you will be presented with an order number for reference. You can order and configure up to 5 sites at a time. Additionally, you will receive email notifications as your order progresses.

A device will be provided to you and included as a part of the service. The device can be tracked via the order progress page within the Lumen Control Center portal, and a Lumen technician will contact you to confirm your Fiber+ Internet installation date. Your solution includes installation of the circuit and extension of service to your suite via building extension.

Once installation is complete, you will receive a connection notification. Invoices can be viewed in the Control Center portal. A device with basic firewall is available to order with Fiber+ Internet service. Fiber+ Internet is a connection over a public internet network.

We have simplified the network configuration for you, so all you need to do is choose the desired bandwidth per location. The standard service is configured with a WAN IP address assigned to your router and private IPs via HDCP on the LAN side. If needed additional IP addresses may be available for a low increase to your monthly recurring rate. 

A Lumen technician will contact you to confirm your installation date. There may be two installations that may need to occur. On the date(s) of installation, your local site contact will need to be available to allow the technician on site and provide access to both the building telecom room and the business suite where the Internet connection is to be delivered. Our technician will extend the connection from the Lumen point of presence in the telecom room to a location in your suite. Lastly, our technician will complete the router installation. These may occur on different dates. Our technician will perform proper testing to confirm the service is ready for use.

Chat and call options are available to provide any help or answers to questions you may have about your order, and you can also check your order progress via the Lumen Control Center portal.

Your account management and support teams are available to guide you through the process.

Intervals can range from 10 to 120 business days. Longer intervals are needed if a fiber build is necessary. When you order the service, you will be able to select an available date for delivery.

Edge Protect is a cloud-based solution that can be added on with Fiber+ to help businesses grow and remain secure. Edge Protect serves as the first line of defense from known and suspected malicious domains.

Edge Protect will be added to your purchase for $25 per month plus applicable taxes and fees. You'll need to opt out if you do not need this security option.