Lumen is committed to meeting every person’s unique needs. 

Lumen Technologies is the parent company of CenturyLink and Quantum Fiber

Lumen Technologies, Lumen, Quantum Fiber and CenturyLink logos

Our commitment to accessibility

Lumen Technologies and our subsidiaries, CenturyLink and Quantum Fiber, make all our customers and your unique needs a priority. If you are a customer with a disability, we have solutions and discount programs designed for you. We can help determine whether you qualify for service discounts, and help with service orders, repairs and billing questions.

Assistance programs and services


Programs for customers with disabilities

P.O. Box 2670

Omaha, NE 68103



8 a.m. to 5:30 p.m

Mountain Standard Time (MST)

Voice and Teletypewriter (TTY) calls


Programs for customers with disabilities

One voicemail box

Reduced long‑distance charges for TTY

TTY directory listing

If you use a Teletypewriter (TTY), Telecommunications Device for the Deaf (TDD), or Telecommunications Relay Service, you may note this in your directory listing at no additional charge. Choose from several listing options including:

Hearing aid‑compatible cell phones

Cell phone service providers offer a choice of wireless handsets that meet the FCC Hearing Aid Compatibility requirements for radio frequency interference. Please check with your mobile carrier for options.

Let callers know your new number

New number referral intercept is an optional Teletypewriter (TTY)‑compatible service that provides other TTY users calling your old, disconnected number your new number message in Baudot tones, where technically available.

No charge for Directory Assistance

Different bill formats

We can provide your bill in a variety of formats to meet your specific needs:

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