Please update your browser.

Our site no longer supports this browser. Using another one will help provide a better experience.



Pick the voice, collaboration and call centre package that best suits your business and upgrade features or number of users as needed.

Lumen Engage Packages


As low as


per user/per month


Special pricing


per user/per month

+2-month service credit

Call Centre

As low as


per user/per month

Call Centre

As low as


per user/per month

Offer and rates available for a limited time to qualifying business customers with new orders and exclude internet service charges, taxes, fees and surcharges. Calling and Call Centre package rates require a 3-year term with 500+ users. Team package one-time credit for up to 2 months’ service charge will be issued on the second full month invoice.

Engage service includes listed features, unlimited local and domestic long-distance calling, softphone app and one phone number. International calls (by country) and directory assistance calls are additional. Applicable taxes, fees and surcharges apply to all services and may include Federal Universal Service Recovery Fee, E911 service fee, compliance and administrative cost recovery fee, and state and local taxes. Credit approval and deposit may be required. Offer may not be combined with other offers. Additional restrictions, terms and conditions apply. Service and offer not available everywhere. Lumen may change, cancel, or substitute offers and services, or vary them by service area at its sole discretion without notice. Customer will not be able to place or receive any calls, including 999 calls, if the Internet connection fails or becomes degraded, equipment fails, or customer doesn’t have electrical power for the service (unless you have functioning battery backup power available). 999 services may not be available if you change your service location before receiving confirmation from your internet carrier.

Compare Packages

  Calling Team Call Centre Agent Call Centre Supervisor
Standard calling features x x x x
New telephone number or bring your own x x x x
Unlimited local calling x x x x
Unlimited domestic long distance calling x x x x
Access features on mobile and admin portals x x x x
Call management and admin portals x x x x
Auto attendant x x x x
Voice mail and visual voice mail x x x x
Video and voice conferencing (up to 15) x x x x
Instant messaging x x x x
Teamwork space/file sharing x x x x
Call centre agent x x x x
Real time agent and queue managed reporting x x x x
Multi-location agents x x x x

Optional upgrade features

Additional telephone numbers



Monthly per telephone number*


Online enhanced directory listing



Monthly per location*


CRM Connect



Monthly per location*


*Listed optional upgrade rates exclude taxes, fees and surcharges. Additional terms and conditions apply.

Powered by GlobalLink OneLink SoftwarePowered By OneLink