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LUMEN TRUST CENTER
Lumen Technologies, Inc. – Transparenzbericht
Lumen Technologies, Inc., ein globales Unternehmen, das sich der Förderung des menschlichen Fortschritts durch Technologie, einschließlich Telekommunikation und Internetdiensten, verschrieben hat, veröffentlicht unsere Transparenzberichte halbjährlich, um Daten auszutauschen, die zeigen, wie sich verschiedene Maßnahmen von Behörden und Unternehmen auf den Datenschutz und die Sicherheit der personenbezogenen Daten unserer Kunden auswirken können.
Die Transparenzberichte von Lumen legen die Anzahl und Kategorie der rechtlichen Anforderungen an Kundeninformationen von Bundes-, Landes- und Kommunalverwaltungen in den Vereinigten Staaten offen, einschließlich Anfragen von nationalen Sicherheitsbehörden und Anfragen nach Informationen gemäß dem Foreign Intelligence Surveillance Act (FISA). Da wir so wenige FISA- und nationale Sicherheitsanforderungen erhalten, werden diese beiden Kategorien in unseren Transparenzberichten kombiniert, und wir werden diese Informationen in Übereinstimmung mit dem Bundesgesetz in Mengen von 0 bis 249 bereitstellen.
Lumen ist gesetzlich verpflichtet, auf rechtmäßige Anfragen von Regierungsbehörden nach Kundeninformationen zu reagieren, aber wir verpflichten uns auch, die Privatsphäre unserer Kunden zu schützen. Lumen prüft sorgfältig jede Anforderung nach Kundendaten, bevor diese Informationen an die Behörden weitergegeben werden. Wir stellen sicher, dass die Anforderung angemessen auf den Bedarf der Behörden begrenzt wird, und stellen sicher, dass unsere Reaktion eng auf diesen Bedarf zugeschnitten ist.
Lumen stellt die Daten des Transparenzberichts der Öffentlichkeit zur Verfügung, um einen Dialog über behördliche Forderungen nach Kundeninformationen und Überwachungsprogrammen zu eröffnen. Das Ziel unseres Transparenzberichts ist es, interessierten Parteien zu zeigen, dass Lumen sich verpflichtet hat, die Privatsphäre unserer Kunden nach besten Kräften zu schützen und gleichzeitig die legitimen rechtlichen Anforderungen der Behörden und der nationalen Sicherheit zu erfüllen.
Transparency Report FAQs
1. Why did Lumen decide to issue a transparency report, did something change?
Lumen issued this semi-annual transparency report to demonstrate to interested parties that we are committed to safeguarding our customers’ privacy to the best of our ability while also meeting the legitimate legal needs of the U.S. government and national security demands.
Following recent changes in European data protection laws, the European Data Protection Board determined that regular publication of transparency reports is considered a “supplemental measure” that may help mitigate against concerns regarding U.S. government surveillance laws and practices. We determined that in addition to the report being considered a supplemental measure, it would be in our customers’ best interest to have access to transparency reports outlining the types of law enforcement demands Lumen receives. These reports demonstrate the low level of demands that Lumen receives, particularly when referencing national security inquiries through Foreign Intelligence Surveillance Act and National Security Letters.
2. Why is it limited to U.S. only?
U.S. state and local law enforcement are the primary source of law enforcement demands and the vast majority of those demands are targeted at mass market customers in the U.S.
3. When will you report on all countries where Lumen does business?
Lumen will continue to evaluate the benefits of reporting on other countries and will expand the report when we believe there is a sufficient need.
4. Will you notify me when you receive an inquiry for my data so I can determine if the request is legitimate and take appropriate actions?
Lumen takes legal demands for customer information seriously and prefers to provide notice to the customer when we receive a legal demand. However, in most instances, law enforcement requires us not to notify the target of the legal demand, so unfortunately, we cannot legally provide notice to the customer.
5. How does Lumen decide if a request for my data is legitimate?
Lumen takes great care in reviewing each legal demand for data before providing a response to the requesting agency. We have a team that carefully reviews each demand for legality, accuracy, scope, and validity, including whether the demand is appropriately limited to obtain only the information necessary to meet the government agency’s need. If our team determines that a demand is legally invalid, overly broad, inappropriate or seeks information outside the limitations of the type of demand, we will reject the legal demand or ask for further clarification. There are instances where we cannot produce the data even when we have received a valid request. For example, we may receive a demand for data that we do not possess, did not receive or collect, or no longer maintain due to data retention limitations. Lumen works closely and has developed good relationships with government agencies that can aid in this process.
6. Is your process in compliance with my customer contract?
Lumen’s process complies with our customer contracts and our privacy policy. Lumen is under a legal duty to respond to lawful demands from government agencies. Because we are also greatly concerned with protecting the privacy of our customers, we take great care in reviewing each legal demand for data before providing a response to the requesting agency.
7. How can I be sure that Lumen is protecting my data?
Lumen follows the law in responding to lawful demands from government agencies. We take great care with how we manage this process and work hard to protect the privacy of our customers to the best of our ability.
8. Can I “opt out” of any process that requests my data?
No. If Lumen receives a lawful demand from a government agency, we must respond or be in violation of federal, state and local laws.
9. Can I be informed after you share any of my data with the government?
In general, Lumen prefers to provide notice to the customer upon receipt of a legal demand. But in many instances, law enforcement demands under the law that we not provide notice to the target of the legal demand.
10. What types of data do you share with the government?
Depending on the legal demand, Lumen may share account data such as name, address, email address, telephone number, billing information, IP address, types of services to which the customer subscribes, call detail records, and form of payment. Some legal demands are for “content,” such as email messages, actual telephone conversations (wiretap), and sites visited on the internet.
11. If I have special concerns about confidentiality of my customer data, who can I talk to at Lumen?
Please contact:
12. Why did you choose the categories of reporting, why not be more specific?
There is no standard global or national format for publishing transparency reports. However, companies that do publish a transparency report must comply with the USA Freedom Act of 2015 that mandates how providers publish data about National Security Letters and Foreign Intelligence Surveillance Act orders. Lumen’s report is based on the specific types of demands we receive and is consistent with the requirements of the USA Freedom Act of 2015.
Transparency Report FAQs
1. Why did Lumen decide to issue a transparency report, did something change?
Lumen issued this semi-annual transparency report to demonstrate to interested parties that we are committed to safeguarding our customers’ privacy to the best of our ability while also meeting the legitimate legal needs of the U.S. government and national security demands.
Following recent changes in European data protection laws, the European Data Protection Board determined that regular publication of transparency reports is considered a “supplemental measure” that may help mitigate against concerns regarding U.S. government surveillance laws and practices. We determined that in addition to the report being considered a supplemental measure, it would be in our customers’ best interest to have access to transparency reports outlining the types of law enforcement demands Lumen receives. These reports demonstrate the low level of demands that Lumen receives, particularly when referencing national security inquiries through Foreign Intelligence Surveillance Act and National Security Letters.
2. Why is it limited to U.S. only?
U.S. state and local law enforcement are the primary source of law enforcement demands and the vast majority of those demands are targeted at mass market customers in the U.S.
3. When will you report on all countries where Lumen does business?
Lumen will continue to evaluate the benefits of reporting on other countries and will expand the report when we believe there is a sufficient need.
4. Will you notify me when you receive an inquiry for my data so I can determine if the request is legitimate and take appropriate actions?
Lumen takes legal demands for customer information seriously and prefers to provide notice to the customer when we receive a legal demand. However, in most instances, law enforcement requires us not to notify the target of the legal demand, so unfortunately, we cannot legally provide notice to the customer.
5. How does Lumen decide if a request for my data is legitimate?
Lumen takes great care in reviewing each legal demand for data before providing a response to the requesting agency. We have a team that carefully reviews each demand for legality, accuracy, scope, and validity, including whether the demand is appropriately limited to obtain only the information necessary to meet the government agency’s need. If our team determines that a demand is legally invalid, overly broad, inappropriate or seeks information outside the limitations of the type of demand, we will reject the legal demand or ask for further clarification. There are instances where we cannot produce the data even when we have received a valid request. For example, we may receive a demand for data that we do not possess, did not receive or collect, or no longer maintain due to data retention limitations. Lumen works closely and has developed good relationships with government agencies that can aid in this process.
6. Is your process in compliance with my customer contract?
Lumen’s process complies with our customer contracts and our privacy policy. Lumen is under a legal duty to respond to lawful demands from government agencies. Because we are also greatly concerned with protecting the privacy of our customers, we take great care in reviewing each legal demand for data before providing a response to the requesting agency.
7. How can I be sure that Lumen is protecting my data?
Lumen follows the law in responding to lawful demands from government agencies. We take great care with how we manage this process and work hard to protect the privacy of our customers to the best of our ability.
8. Can I “opt out” of any process that requests my data?
No. If Lumen receives a lawful demand from a government agency, we must respond or be in violation of federal, state and local laws.
9. Can I be informed after you share any of my data with the government?
In general, Lumen prefers to provide notice to the customer upon receipt of a legal demand. But in many instances, law enforcement demands under the law that we not provide notice to the target of the legal demand.
10. What types of data do you share with the government?
Depending on the legal demand, Lumen may share account data such as name, address, email address, telephone number, billing information, IP address, types of services to which the customer subscribes, call detail records, and form of payment. Some legal demands are for “content,” such as email messages, actual telephone conversations (wiretap), and sites visited on the internet.
11. If I have special concerns about confidentiality of my customer data, who can I talk to at Lumen?
Please contact:
12. Why did you choose the categories of reporting, why not be more specific?
There is no standard global or national format for publishing transparency reports. However, companies that do publish a transparency report must comply with the USA Freedom Act of 2015 that mandates how providers publish data about National Security Letters and Foreign Intelligence Surveillance Act orders. Lumen’s report is based on the specific types of demands we receive and is consistent with the requirements of the USA Freedom Act of 2015.
Transparenzbericht FAQs
1. Warum hat Lumen beschlossen, einen Transparenzbericht herauszugeben, hat sich etwas geändert?
Lumen hat diesen halbjährlichen Transparenzbericht herausgegeben, um interessierten Parteien zu zeigen, dass wir uns verpflichtet haben, die Privatsphäre unserer Kunden nach besten Kräften zu schützen und gleichzeitig die legitimen rechtlichen Anforderungen der US-Regierung und der nationalen Sicherheitsanforderungen zu erfüllen.
Nach den jüngsten Änderungen der europäischen Datenschutzgesetze hat der Europäische Datenschutzausschuss festgestellt, dass die regelmäßige Veröffentlichung von Transparenzberichten als „ergänzende Maßnahme“ angesehen wird, die dazu beitragen kann, Bedenken hinsichtlich der Überwachungsgesetze und -praktiken der US-Regierung zu mildern. Wir haben festgestellt, dass der Bericht nicht nur als ergänzende Maßnahme angesehen wird, sondern es im besten Interesse unserer Kunden wäre, Zugang zu Transparenzberichten zu haben, in denen die Arten von Strafverfolgungsanforderungen beschrieben werden, die Lumen erhält. Diese Berichte zeigen die geringe Nachfrage, die Lumen erhält, insbesondere wenn es um nationale Sicherheitsanfragen durch das Foreign Intelligence Surveillance Act und National Security Letters geht.
2. Warum ist es nur auf die USA beschränkt?
Die bundesstaatlichen und lokalen Strafverfolgungsbehörden in den USA sind die Hauptquelle für die Forderungen der Strafverfolgungsbehörden, und die überwiegende Mehrheit dieser Forderungen richtet sich an Massenmarktkunden in den USA.
3. Wann werden Sie über alle Länder berichten, in denen Lumen geschäftlich tätig ist?
Lumen wird weiterhin die Vorteile der Berichterstattung über andere Länder evaluieren und den Bericht erweitern, wenn wir glauben, dass ein ausreichender Bedarf besteht.
4. Werden Sie mich benachrichtigen, wenn Sie eine Anfrage zu meinen Daten erhalten, damit ich feststellen kann, ob die Anfrage legitim ist und ich geeignete Maßnahmen ergreifen kann?
Lumen nimmt rechtliche Forderungen nach Kundeninformationen ernst und zieht es vor, den Kunden zu benachrichtigen, wenn wir eine rechtliche Forderung erhalten. In den meisten Fällen verlangen die Strafverfolgungsbehörden jedoch, dass wir das Ziel nicht über die rechtliche Forderung informieren, sodass wir den Kunden leider nicht rechtlich benachrichtigen können.
5. Wie entscheidet Lumen, ob eine Anfrage nach meinen Daten legitim ist?
Lumen prüft jede rechtliche Forderung von Daten mit großer Sorgfalt, bevor es der anfragenden Behörde eine Antwort gibt. Wir haben ein Team, das jede Anfrage sorgfältig auf Rechtmäßigkeit, Genauigkeit, Umfang und Gültigkeit überprüft, einschließlich der Frage, ob die Anfrage angemessen begrenzt ist, um nur die Informationen zu erhalten, die für die Erfüllung der Anforderungen der Regierungsbehörde erforderlich sind. Wenn unser Team feststellt, dass eine Forderung rechtsunwirksam, zu weit gefasst oder unangemessen ist oder es darin um Informationen geht, die außerhalb der Grenzen der Art der Forderung liegen, werden wir die rechtliche Forderung ablehnen oder um weitere Klärung bitten. Es gibt Fälle, in denen wir die Daten nicht produzieren können, selbst wenn wir eine gültige Anfrage erhalten haben. Beispielsweise erhalten wir möglicherweise eine Anfrage nach Daten, die wir nicht besitzen, die wir nicht erhalten oder erfasst haben oder die wir aufgrund von Beschränkungen der Datenspeicherung nicht mehr aufbewahren. Lumen arbeitet eng mit Regierungsbehörden zusammen und hat gute Beziehungen zu Regierungsbehörden aufgebaut, die diesen Prozess unterstützen können.
6. Entspricht Ihr Prozess meinem Kundenvertrag?
Der Prozess von Lumen entspricht unseren Kundenverträgen und unserer Datenschutzrichtlinie. Lumen ist gesetzlich verpflichtet, auf rechtmäßige Anforderungen von Regierungsbehörden zu reagieren. Da uns auch der Schutz der Privatsphäre unserer Kunden sehr am Herzen liegt, überprüfen wir jede rechtliche Forderung von Daten mit großer Sorgfalt, bevor wir eine Antwort an die anfragende Stelle übermitteln.
7. Wie kann ich sicher sein, dass Lumen meine Daten schützt?
Lumen hält sich bei der Reaktion auf rechtmäßige Forderungen von Regierungsbehörden an das Gesetz. Wir handhaben diesen Prozess sehr sorgfältig und arbeiten hart daran, die Privatsphäre unserer Kunden nach besten Kräften zu schützen.
8. Kann ich mich von jedem Prozess „abmelden“, der meine Daten anfordert?
Nein. Wenn Lumen eine rechtmäßige Forderung von einer Regierungsbehörde erhält, müssen wir reagieren oder gegen Bundes-, Landes- und lokale Gesetze verstoßen.
9. Kann ich informiert werden, nachdem Sie meine Daten mit den Behörden geteilt haben?
Im Allgemeinen zieht es Lumen vor, den Kunden nach Erhalt einer rechtlichen Forderung zu benachrichtigen. Aber in vielen Fällen verlangen die Strafverfolgungsbehörden laut Gesetz, dass wir das Ziel der rechtlichen Forderung nicht benachrichtigen.
10. Welche Arten von Daten geben Sie an die Behörden weiter?
Je nach rechtlicher Forderung kann Lumen Kontodaten wie Name, Adresse, E-Mail-Adresse, Telefonnummer, Rechnungsinformationen, IP-Adresse, Arten von Services, die der Kunde abonniert hat, Anrufdetails und Zahlungsmittel weitergeben. Einige rechtliche Forderungen beziehen sich auf „Inhalte“ wie z. B. E-Mail-Nachrichten, tatsächliche Telefongespräche (Abhören) und im Internet besuchte Websites.
11. Wenn ich besondere Bedenken hinsichtlich der Vertraulichkeit meiner Kundendaten habe, an wen kann ich mich bei Lumen wenden?
Kontaktieren Sie bitte:
12. Warum haben Sie die Kategorien der Berichterstattung gewählt, warum nicht konkreter?
Es gibt kein globales oder nationales Standardformat für die Veröffentlichung von Transparenzberichten. Unternehmen, die einen Transparenzbericht veröffentlichen, müssen jedoch den USA Freedom Act von 2015 einhalten, der vorschreibt, wie Anbieter Daten über National Security Letters und Foreign Intelligence Surveillance Act-Anordnungen veröffentlichen. Lumens Bericht basiert auf den spezifischen Arten von Anfragen, die wir erhalten, und entspricht den Anforderungen des USA Freedom Act von 2015.
Transparency Report FAQs
1. Why did Lumen decide to issue a transparency report, did something change?
Lumen issued this semi-annual transparency report to demonstrate to interested parties that we are committed to safeguarding our customers’ privacy to the best of our ability while also meeting the legitimate legal needs of the U.S. government and national security demands.
Following recent changes in European data protection laws, the European Data Protection Board determined that regular publication of transparency reports is considered a “supplemental measure” that may help mitigate against concerns regarding U.S. government surveillance laws and practices. We determined that in addition to the report being considered a supplemental measure, it would be in our customers’ best interest to have access to transparency reports outlining the types of law enforcement demands Lumen receives. These reports demonstrate the low level of demands that Lumen receives, particularly when referencing national security inquiries through Foreign Intelligence Surveillance Act and National Security Letters.
2. Why is it limited to U.S. only?
U.S. state and local law enforcement are the primary source of law enforcement demands and the vast majority of those demands are targeted at mass market customers in the U.S.
3. When will you report on all countries where Lumen does business?
Lumen will continue to evaluate the benefits of reporting on other countries and will expand the report when we believe there is a sufficient need.
4. Will you notify me when you receive an inquiry for my data so I can determine if the request is legitimate and take appropriate actions?
Lumen takes legal demands for customer information seriously and prefers to provide notice to the customer when we receive a legal demand. However, in most instances, law enforcement requires us not to notify the target of the legal demand, so unfortunately, we cannot legally provide notice to the customer.
5. How does Lumen decide if a request for my data is legitimate?
Lumen takes great care in reviewing each legal demand for data before providing a response to the requesting agency. We have a team that carefully reviews each demand for legality, accuracy, scope, and validity, including whether the demand is appropriately limited to obtain only the information necessary to meet the government agency’s need. If our team determines that a demand is legally invalid, overly broad, inappropriate or seeks information outside the limitations of the type of demand, we will reject the legal demand or ask for further clarification. There are instances where we cannot produce the data even when we have received a valid request. For example, we may receive a demand for data that we do not possess, did not receive or collect, or no longer maintain due to data retention limitations. Lumen works closely and has developed good relationships with government agencies that can aid in this process.
6. Is your process in compliance with my customer contract?
Lumen’s process complies with our customer contracts and our privacy policy. Lumen is under a legal duty to respond to lawful demands from government agencies. Because we are also greatly concerned with protecting the privacy of our customers, we take great care in reviewing each legal demand for data before providing a response to the requesting agency.
7. How can I be sure that Lumen is protecting my data?
Lumen follows the law in responding to lawful demands from government agencies. We take great care with how we manage this process and work hard to protect the privacy of our customers to the best of our ability.
8. Can I “opt out” of any process that requests my data?
No. If Lumen receives a lawful demand from a government agency, we must respond or be in violation of federal, state and local laws.
9. Can I be informed after you share any of my data with the government?
In general, Lumen prefers to provide notice to the customer upon receipt of a legal demand. But in many instances, law enforcement demands under the law that we not provide notice to the target of the legal demand.
10. What types of data do you share with the government?
Depending on the legal demand, Lumen may share account data such as name, address, email address, telephone number, billing information, IP address, types of services to which the customer subscribes, call detail records, and form of payment. Some legal demands are for “content,” such as email messages, actual telephone conversations (wiretap), and sites visited on the internet.
11. If I have special concerns about confidentiality of my customer data, who can I talk to at Lumen?
Please contact:
12. Why did you choose the categories of reporting, why not be more specific?
There is no standard global or national format for publishing transparency reports. However, companies that do publish a transparency report must comply with the USA Freedom Act of 2015 that mandates how providers publish data about National Security Letters and Foreign Intelligence Surveillance Act orders. Lumen’s report is based on the specific types of demands we receive and is consistent with the requirements of the USA Freedom Act of 2015.
Transparency Report FAQs
1. Why did Lumen decide to issue a transparency report, did something change?
Lumen issued this semi-annual transparency report to demonstrate to interested parties that we are committed to safeguarding our customers’ privacy to the best of our ability while also meeting the legitimate legal needs of the U.S. government and national security demands.
Following recent changes in European data protection laws, the European Data Protection Board determined that regular publication of transparency reports is considered a “supplemental measure” that may help mitigate against concerns regarding U.S. government surveillance laws and practices. We determined that in addition to the report being considered a supplemental measure, it would be in our customers’ best interest to have access to transparency reports outlining the types of law enforcement demands Lumen receives. These reports demonstrate the low level of demands that Lumen receives, particularly when referencing national security inquiries through Foreign Intelligence Surveillance Act and National Security Letters.
2. Why is it limited to U.S. only?
U.S. state and local law enforcement are the primary source of law enforcement demands and the vast majority of those demands are targeted at mass market customers in the U.S.
3. When will you report on all countries where Lumen does business?
Lumen will continue to evaluate the benefits of reporting on other countries and will expand the report when we believe there is a sufficient need.
4. Will you notify me when you receive an inquiry for my data so I can determine if the request is legitimate and take appropriate actions?
Lumen takes legal demands for customer information seriously and prefers to provide notice to the customer when we receive a legal demand. However, in most instances, law enforcement requires us not to notify the target of the legal demand, so unfortunately, we cannot legally provide notice to the customer.
5. How does Lumen decide if a request for my data is legitimate?
Lumen takes great care in reviewing each legal demand for data before providing a response to the requesting agency. We have a team that carefully reviews each demand for legality, accuracy, scope, and validity, including whether the demand is appropriately limited to obtain only the information necessary to meet the government agency’s need. If our team determines that a demand is legally invalid, overly broad, inappropriate or seeks information outside the limitations of the type of demand, we will reject the legal demand or ask for further clarification. There are instances where we cannot produce the data even when we have received a valid request. For example, we may receive a demand for data that we do not possess, did not receive or collect, or no longer maintain due to data retention limitations. Lumen works closely and has developed good relationships with government agencies that can aid in this process.
6. Is your process in compliance with my customer contract?
Lumen’s process complies with our customer contracts and our privacy policy. Lumen is under a legal duty to respond to lawful demands from government agencies. Because we are also greatly concerned with protecting the privacy of our customers, we take great care in reviewing each legal demand for data before providing a response to the requesting agency.
7. How can I be sure that Lumen is protecting my data?
Lumen follows the law in responding to lawful demands from government agencies. We take great care with how we manage this process and work hard to protect the privacy of our customers to the best of our ability.
8. Can I “opt out” of any process that requests my data?
No. If Lumen receives a lawful demand from a government agency, we must respond or be in violation of federal, state and local laws.
9. Can I be informed after you share any of my data with the government?
In general, Lumen prefers to provide notice to the customer upon receipt of a legal demand. But in many instances, law enforcement demands under the law that we not provide notice to the target of the legal demand.
10. What types of data do you share with the government?
Depending on the legal demand, Lumen may share account data such as name, address, email address, telephone number, billing information, IP address, types of services to which the customer subscribes, call detail records, and form of payment. Some legal demands are for “content,” such as email messages, actual telephone conversations (wiretap), and sites visited on the internet.
11. If I have special concerns about confidentiality of my customer data, who can I talk to at Lumen?
Please contact:
12. Why did you choose the categories of reporting, why not be more specific?
There is no standard global or national format for publishing transparency reports. However, companies that do publish a transparency report must comply with the USA Freedom Act of 2015 that mandates how providers publish data about National Security Letters and Foreign Intelligence Surveillance Act orders. Lumen’s report is based on the specific types of demands we receive and is consistent with the requirements of the USA Freedom Act of 2015.
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