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Unlock the potential of your contact centre and see how Lumen consulting experts can help you deliver innovation, agility and a competitive advantage.

Deliver innovation and agility with strategic vision

Break down barriers to progress, optimise business performance and accelerate your contact centre transformation with an experienced partner.

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Total Solution

Proven track record

Rely on our deep industry experience with proven best practices leveraged from thousands of client and internal engagements.


Full life-cycle support

Take advantage of comprehensive services, from design and implementation to management and optimisation.


Expert customisation

Get strategic solutions to fit your specific needs across network, infrastructure, application services and hybrid models.

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Features and Specifications

  • Current state, future state and roadmap

  • Strategy development and evolution
  • Business and technology requirements; capture and assessment
  • Technology evaluation and ROI analysis
  • Application development and management
  • Multi-vendor programme management and governance
  • Customer experience consulting and optimisation
  • Data management and process evaluation
  • Ongoing CC/UC&C life cycle consulting
  • Bi-annual, annual, continuous improvement

Use Cases

Boosting efficiency and savings with contact centre modernisation

Learn how switching to a modern, scalable platform helped one state agency boost call containment 40% and reduce long-distance charges by $1 million annually.

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